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Marble And Granite reviews in Columbus

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  • Provider name locked. and Provider name locked. were excellent! Customer focused and prompt. They were clearly experienced and went to work right away. That said there were some quality control issues related to the measure and precise fit of the countertops. There were issues with our peninsula and Provider name locked. and Provider name locked. discussed it with us and we formulated a plan. When they called and discussed it with Provider name locked. , they were told to wait for Provider name locked. to arrive, that took over an hour. Provider name locked. would do the adjustment on site. Provider name locked. came and his brilliant plan was to remove the drywall on our wall and shove the countertop to the studs. That was a huge NO - Provider name locked. left, Provider name locked. , Provider name locked. and I discussed their original plan and Provider name locked. cut the counter on site and the fit was awesome. The resulting seam was flawless and were are happy we did not have to wait another week for one piece of countertop which may have had a color inflection difference, due to slabbing. In the future I would suggest Provider name locked. leave the work to the "real" experts!!! Additionally, the measure shorted the order by three pieces of back splash, they will have to come back and put those in. Again, quality control issues at the plant! This is an area the company needs to address! Overall happy with the outcome. We would definitely have Provider name locked. and Provider name locked. back for another job. They were excellent workers, knowledgable and did the work in as precise a manner as possible with huge slabs of heavy. Arterial. This install was completed through The Home Depot. There was an issues with two walls being damaged due to a 400 pound slab of quartz and we have notified The Home Depot that the walls will require repair. Also, plumber Provider name locked. was very personable, completed the sink plumbing and we are so pleased to have our sink back and working! New address we were given for Provider name locked. is: 320 London Rd Suite 302 Delaware, OH 43015 Regards, Provider name locked. and Provider name locked. 3569 Keeper Ct
    - James D.
  • DMG installed our granite in November of 2013.  In October/November of 2014 the seam connecting two of the slabs along our counter started separating and the slabs became unlevel.  I reached out to DMG only to find out that at that point the 1 year warranty was up (even though the issue start BEFORE the warranty period was over) and that I'd be charged $250 for them to come fix it.  We spent THOUSANDS to have the granite fabbed and installed in the first place and now they're going to nickel and dime us for $250 for an issue that should never have happened?
    Bad news when you don't even have enough faith in your workmanship to give it more than a year warranty and even worse business practice to not honor a warranty when the issue began during the warranty period.  Do NOT use them.  The person I contacted wouldn't go any further than repeating "sorry I can't honor the warranty".
    DMG - please feel free to reach out to me again if you want to fix this situation.  You have my email address.
    - Amy G.
  • Provider name locked. came out to our house several times and measured everything up.  She was very nice to work with. We are happy with the end product, but it took a little effort to get there. The first guys who came to the house left with some problems in place. There were two noticeable chips in the counter edges, the space for the Provider name locked. wasn't parallel, and one of the counters wasn't properly attached to the cabinet below. A second team returned to install the back splash for us. I believe the leader's name of that crew was Provider name locked. . He was very good and took time to correct the previous mistakes. The thing that bothered me in the end is that I overheard Provider name locked. arguing with the owner (I believe) about the "extra" work he was doing. If it weren't for Provider name locked. , we would have been upset rather than pleased with the job.
    - ERIN S.
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Marble And Granite Companies in Columbus

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