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D
"I can't tell you how much this pains me, but after years of good customer service, something ugly has happened to . " customer service has lowered its standards to the Time and ATT level. I have spent over three hours on the phone with them over the past two days and 1) they have farmed their CS out to South America and unless you also speak Spanish, you will have a very difficult time understanding them, and 2) they not only also do not understand your English, they don't really know what they are doing. Yesterday when I asked to speak to an English speaker, I was told "I am speaking English." When I asked to speak with her supervisor, I was told "we are not allowed to transfer calls, you'll have to call back." This was after I waited on hold for 15 minutes before I even got a to talk to her. I did call back, but hung up after 10 minutes of waiting on hold again. I called again today (after giving up yesterday) and it took nearly an hour for the first language Spanish speaking gentleman to figure out to send a signal to my equipment. In the past that was the first thing they did before they even spoke to you. Then when you did speak to someone, they actually knew what you were saying and made a good attempt to fix it. The guy I talked to today had no idea what I was saying and kept asking totally irrelevant questions - what a waste of time. At least this guy finally got me hooked up with a supervisor who is sending a technician out to try to fix the two problems. I feel awful because I actually talked some of my friends into switching to because their customer service was excellent. So not true anymore. Who has three hours to waste on a problem that would have been resolved in 15 minutes in the past when the CS reps actually knew what they were doing and spoke English as their first language? needs to find better ways to save money. By the way, this all happened the day after I received a notice that my cable bill was being increased by $14.00 a month.

-Barbara F.

D
"The repair person updated the modem "codes" and "checked" all the lines. He then claimed there was nothing more he could do and he hoped it" helped. It didn't. So we are expected to pay an outrageous $110 for cable and wifi that works on and off. TWC talks a good game, but does nothing to actually fix the problem. According to the repair person, as people in the area continue to sign up for their service, it is only going to get worse for everyone. However, the price continues to rise for their service.

-Heather S.

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Internet Provider reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • I can't tell you how much this pains me, but after years of good customer service, something ugly has happened to Provider name locked.Provider name locked. customer service has lowered its standards to the Time Provider name locked. and ATT level. I have spent over three hours on the phone with them over the past two days and 1) they have farmed their CS out to South America and unless you also speak Spanish, you will have a very difficult time understanding them, and 2) they not only also do not understand your English, they don't really know what they are doing.  Yesterday when I asked to speak to an English speaker, I was told "I am speaking English."  When I asked to speak with her supervisor, I was told "we are not allowed to transfer calls, you'll have to call back."  This was after I waited on hold for 15 minutes before I even got a Provider name locked. to talk to her.  I did call back, but hung up after 10 minutes of waiting on hold again.

    I called again today (after giving up yesterday) and it took nearly an hour for the first language Spanish speaking gentleman to figure out to send a signal to my equipment.  In the past that was the first thing they did before they even spoke to you.  Then when you did speak to someone, they actually knew what you were saying and made a good attempt to fix it.  The guy I talked to today had no idea what I was saying and kept asking totally irrelevant questions - what a waste of time.  At least this guy finally got me hooked up with a supervisor who is sending a technician out to try to fix the two problems.

    I feel awful because I actually talked some of my friends into switching to Provider name locked. because their customer service was excellent.  So not true anymore.  Who has three hours to waste on a problem that would have been resolved in 15 minutes in the past when the CS reps actually knew what they were doing and spoke English as their first language?

    Provider name locked. needs to find better ways to save money.  By the way, this all happened the day after I received a notice that my Provider name locked. cable bill was being increased by $14.00 a month.
  • The repair person updated the modem "codes" and "checked" all the lines.  He then claimed there was nothing more he could do and he hoped it helped. It didn't.  So we are expected to pay an outrageous $110 for cable and wifi that works on and off.  TWC talks a good game, but does nothing to actually fix the problem.  According to the repair person, as people in the area continue to sign up for their service, it is only going to get worse for everyone.  However, the price continues to rise for their service.
  • I spent upwards of 15 minutes with a tech person. No discernible improvements. He suggested I check with my router Tech Support. I did so and they said everything is up-to-date.
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Internet Service Providers in Columbus

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