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Internet Provider reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • It's terrible. I had a door to door salesman come to my door and sell me the package for $122.83 a month. Once i signed and the equipment was installed I never received a bill for that amount. I received bills for $270.00 and up. I have called their customer service, gone into their office with the contract and they tell me I have to talk to the door-to-door salesman.
    - SANDRA S.
  • I called Brian to quote a job for our two-story house. We recently switched internet providers and the new line comes into the basement as opposed to the home office as before. I was looking for someone to do the following... (*) Run a hardwired internet line from the basement to the home office on the second story (*) Install our OTA antenna in the attic and run the line to the basement router Brian scheduled the estimate quickly and came out and discussed the project, as well as making recommendations that would actually save me some money. We scheduled the work and it was performed on time and on budget. Brian and his team are great to work with, top notch, and fairly priced. If I have any work in this area in the future, or have friends or family who need work done, I will absolutely recommend Brian to them.
    - MAME & CRAIG C.
  • After a comedy of errors regarding what service were supposed to be installed and having the correct equipment, the final product is quite good. I consistently get over 500 Mbps upload and 50-60 download. If the sales office and installation department could get their act gather, they would have a very good product to offer. At this point I am very pleased.
    - Linda H.
  • Installation was quick and easy. There was a problem with our connection a week after the installation, which they corrected after a few days. The delay was longer than I would have liked, but the company reduced the monthly fee accordingly. Since then, all has been good.
    - Robert D.
  • For me , this company has been awesome. I love the price $25.00 for 30 mbps internet. Prior to having WOW! I never had faster than 18 mbps internet. To get this price, you must provide your OWN cable modem and do not buy any add ons such as WOW! Security {One can easily put their own anti virus and firewall on their system} or WOW! Home Networking {Just install a router on your cable modem} . There is some kind of service insurance one must reject also. You want to be sure you know how to tell if internet not working is really a WOW! outage or it is just your modem and/or router because if you don't have that insurance {I forget its name} and you cause them to send a tech to your home, you will pay a truck roll fee. Not applicable if the problem is really WOW!'s fault however. WOW!'s internet is fast, and it is usually reliable. It has been offline about six times during the year and most outages are 2 hours or less. If you don't need a lot of phone contact support and just a great working internet service provider, that does not overcharge you, then this is the ISP to get. Price I listed is my monthly charge, there was no installation or setup charges, you get your initial truck roll to connect the wire to your house. There may be some charges if they have to come indoors and actually hook up your modem. Once I had the line and service, I provided most of my own support. Make sure your cable modem is DOCSYS 3 and on their approved modem list or otherwise compatable if you bring your own.
    - Norman H.
  • 1 month prior to the WOW tech coming out I had new phone lines run to our home we just purchased in order to have our home number transferred to keep our existing phone number. We then contacted w WOW in order to save money. The tech came out and installed the equipment. The quality of service was very poor (TV signal and quality of cable interface). We decided the savings weren't worth the lower quality so we switched back to AT&T, only to find out that the WOW installer cut the phone lines I had just installed a month earlier so I needed to have the lines reinstalled.
    - Michael H.
  • In the last 4 months throughput for downloads/videos has dropped so much that the service is virtually unusable after about 3:30 in the afternoon. Tired to watch a video last night, took 3 hours to watch a 90 minute movie on netflix between pauses, dropped connections, and other "loading" delays. This is not restricted to Netflix...we have exactly the same issues with everything from youtube, to hulu, to just videos embedded in webpages. Inexcusable. Long wait times on line waiting for service. In the past, they've been fair about helping to get issues resolved, but this latest degradation is the last straw. Need to find an ISP that actually works and monitors it's systems instead of forcing me to call them to tell them they need to fix a very long running problem. Also, their webmail system/website is virtually unusable. Long (we're talking 2-5 minute) delays to log in, frequent crashes and logouts, and every time you switch folders, you can expect at least 2 minutes to 5 minutes delay again. and we're only talking accounts with less than 5mb in total email messages spread over a dozen or so folders. Current cost is about $60/month.
    - BRIAN H.
  • All our PC devices were able to connect with the old modem but only some connect with the new modem. The technician left a phone number to call him in case of any problems. Well you call and get a voice mail and two other numbers to call including his manger. So we keep calling when we get no call backs and call the other messages, leave messages and no call backs. The 800 number for support and service is even worse--the phone system puts you on hold and then drops your call. So if you need help don't call ATT, they never take your calls, let alone provide any assistance.
  • Everything works, and it's fast.  This is such a relief since we like to play music throughout the house and now the wireless speakers in the basement work.  We can monitor our network from the cloud and we've had to call a few times for service and they have been very responsive and helpful.  I've since recommended to two others.
    - Trooper E.
  • The price went up every month. It was so annoying. We were getting $55 every month, and there was tax and fees every month. To get a better grade from me they could provide better value -- faster internet at a lower price. I may give them another try at some point.
    - Nicholas P.
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Internet Service Providers in Columbus

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