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Gas Log Service reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • don't judge this business by the exterior of their building. Once inside you'll find a wide variety of gas fireplace systems, almost all operating, so you can see exactly how they'll look in your home. The staff is extremely knowledgeable and the installation went without a hitch.
    Highly recommended!
    - Sheryl F.
  • With the installation of a new paver patio, my gas grill had to be moved to a new location. The landscapers said they re-attached the gas line to the grill, but when I turned the valve on I could smell gas near the grill. I called Speclalty Gas Services to come check and make any necessary repairs because I had purchased the grill from them just last year and they had installed it.
     Provider name locked. showed up about an hour early and said that since he was early he had time to check if the gas leak was around the grill. (I'm not sure what he would have had time to do if he had not shown up early - but as it was, he didn't do much anyway). He dug around the grill pedestal and found a gas leak there. That was the only place he checked. He then told my wife that the landscapers needed to come back and dig up the new paver patio in order for him to find the leak and repair it. He charged us $102.13 for the service call and left without fixing anything. He didn't even fill in the hole he dug around the grill pedestal..
    When I came home that afternoon, my wife relayed the story to me. I called Provider name locked. right away and asked about the details. I was told that the gas line the landscapers had installed ran through a conduit. This I already knew because I had asked that they run this line through a 3 inch PVC conduit under the new patio. Provider name locked. was of the opinion that there were too many twists and turns in the conduit for it to be used to run a copper gas line through - this in spite of the fact that there is only one 90 degree turn in the conduit at a distance of 6 inches from the grill. The rest of the conduit is a straight shot from the house and my landscapers had no difficulty running the gas line through it to the grill in the first place.
    it was clear to me that Provider name locked. was not interested in fixing my problem but only interested in charging for a service call.. I have since called Eco Plumbers, who just left after fixing the problem with little effort. Eco Plumbers pulled out the old gas line from the conduit, ran a new gas line through the conduit (remember - the one that had too many twists and turns to use) and hooked up my grill with no problems. What's more, I did not have to dig up my new paver patio to accomplish the repair.
    When I purchased the gas grill from Provider name locked. last year I also purchased a set of ventless gas logs for my family room. Clearly after they make the sale, Provider name locked. are no longer interested in the customer. I plan to purchase another set of ventless logs for my formal living room. You can rest assured I will not be buying it from Provider name locked. .
    - Larry J.
  • I have had a service contract with Provider name locked. for several years now and I was only just recently that I realized what a mistake I made.  My central air unit stopped cooling and an Provider name locked. technician diagnosed it as a blown capacitor.  The price to fix it was $350 + the service call - and this included the "discount" I would have received for having a service contract.  Since I have routinely had capacitors replaced practically every year on the AC units at my property in Texas for a mere fraction of this price, I knew this price was way too high.  So I declined to allow him to replace it and I ordered the exact same capacitor online from Amazon .Com for $23.00.  Then I called several companies on Angie's List to find one who would agree to install and test the whole system once the replacement capacitor arrived.  As expected, most of the companies would not warranty their work if they installed a part that I ordered.  When I explained to them why I was looking for another company to perform the work (without at first mentioning Provider name locked. ), they - without exception- started volunteering horror stories of following behind "a certain AC company" and learning of the outrageous prices that the unfortunate customers had been charged.  When they finished with their litany of overcharged work performed by "this company", I finally revealed that it was Provider name locked. that I wished to replace, and was told that they knew all along it was them - they've heard the same story too many times.  This points out one of the central flaws of Angie's List.  If I, as a consumer, didn't already have a very good idea of what it cost to simply pop in a new capacitor, the only basis for rating the company would be how promptly the service technician arrived, how courteous he was and whether he put booties on his feet in my house.  Then, I might be tempted to give a high Angie's List rating (thus fooling other users) for service that was a complete rip off compared to other companies.  One of the companies I talked to who would not be able to perform the work as soon as I wanted, was kind enough to recommend Favret Heating & Cooling.  The technician just left the house and the unit is now working fine.  Cost = $123.30.  I was told that if I had a service contract with them, the cost would have been a whopping $60 - and that includes them supplying the capacitor instead of me.  Compare that to a little over $400 with Provider name locked. .  I'm canceling my service contract with Provider name locked. today.
    - Jayne B.
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Gas Fireplace Services in Columbus

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