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Fireplace Repair reviews in Columbus

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  • In September 2014, we began discussions with Aspen for a quote and installation (in collaboration with our contractor) of a gas insert fireplace in our 100+ year old home.  The work was originally to be completed 1 week before Thanksgiving.  Work was delayed multiple times, and communication was a problem throughout the experience.  Our contractor had difficulty tracking down straight answers and timelines. The quote was generated incorrectly.  Then Aspen ordered the wrong fireplace.  Then, after the ordered the correct fireplace, there were parts missing.  Finally, installation was completed in mid-December.  I was given a slight discount after complaining, but Aspen did not take ownership for the issues - they blamed it on the salesman.  Now after 2 months, the fireplace stopped working and I have scheduled a service call from Aspen.
    - ben L.
  • They refused to clean the fireplace because they stated the logs were not the right type/size for the fireplace. These logs have been in use for 8+ years with no problem. They had also been checked as part of a home inspection and no issues were discovered. Provider name locked. then tried to sell us an $1800 set of logs. When we asked about a refund (because the service we purchased through Angie's List wasn't completed, they said they couldn't provide a refund but he could take that money off the purchase price off a set of new gas logs. No thanks! 
    - Christine K.
  • It went very smoothly.  The two men who preformed the work were knowledgable and professional.  They removed and cleaned out the fireplace, sprayed the interior, installed the new logs and demonstrated how to use the new equipment.  I love it and the house is warmer and the fireplace is much more enjoyable.
    - TONI M.
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Fireplace Contractors in Columbus

Companies below are listed in alphabetical order.
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