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Water And Smoke Damage reviews in Cleveland

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  • They noticed things that we did not and fixed it as soon as it was noticed. We had fire damage in driveway, garage and other parts of the home. They worked with our insurance company should pay for it to be replacedwhen they came they worked, they were always busy.provided us with an electician
    - Patricia K.
  • The Provider name locked. Team was prompt and professional. My challenge happened on the back-end with the Office Manager who made several billing errors on my account. The guys wore shoe covers when they came upstairs to discuss the proposal. They shared the category type of my problem (category 3) , tentative start as well as a proposal with the amount of the job $2000.00. I stated that I had and Angie's List discount of 10%. It was marked in the memo session of the proposal. The rep stated that a $250 deposit was required before the start and the balance due which was also listed on the proposal.I supplied my debit card to my checking account for the $250 deposit. Provider name locked. , working in concert with the plumbers, stated that they would start the job when the basement sewage was drained in a day or so. Plumbers would let them know.
    They arrived the next day to clean, sanitize and set-up the dryers. They were courteous when speaking to me about keeping the basement doors closed for next 5 days. A few days after the job was down I called the Provider name locked. office to say my card had not been billed for the deposit of $250. Days later, the the men came to pick-up the dryers and handed me a receipt for $2,000 with an actual reports on materials. I ended up being charged $2,000 with my Debit Card without my permission. The Office Manager had adjusted the actual to reflect $2,200 so that it would appear that they had taken the 10% Angie's List discount of $200.  I called to get clarification and all I got was apologies.
    My suggestion to future customers is "Buyer Beware" from billing even though the reps do outstanding work!!!
    - DWana D.
  • Took a while before Provider name locked. and his crew could come because he cannot do this kind of work if it is raining or going to rain. It was difficult to patch the cinder block walls - Provider name locked. said it looked like someone had hit the corner of the garage with a car. Then someone had tried to patch the area years ago, so it was kind of difficult to repair now, but Provider name locked. did it.  Provider name locked. and 3 workers got the work done in 3 hours.  Provider name locked. carefully explained how he would repair the areas and I am very satisfied with the results. The removal and  replacement of bricks under the basement window looks perfect. Like no problem had ever existed.
    - Paula S.
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Water And Fire Damage Services in Cleveland

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