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Stone And Gravel reviews in Cleveland

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  • Provider name locked. was very responsive and seemed to have our interests in mind when discussing various options related to the job. We had questions about the work after it was performed and he followed up forthrightly. I would recommend him to others.
    - PETER N.
  • Nick is very personable and has a knowledgeable and hard working crew. We were very impressed with the care of the surrounding areas which included removing and replacing all of the landscaping that had to be moved. They even hosed down the deck and the furniture. When the job was done you would have never known that any work was done. We would not hesitate to have them back or recommend them.
    - Mary Ann Z.
  • Provider name locked. , Provider name locked. and crew were OUTSTANDING. They were professional, friendly, and kept us in the loop with respect to what was happening on the job. Basically, they are the reason for our good review of this company. Communication with the office is seriously lacking. We signed a contract in early March, were told the work would be done by the end of April - it was done in mid-June... We called the office on numerous occasions and practically had to beg for them to return phone calls or give us updates or information about when our job would be scheduled. Since they were obviously running 2 months behind, it was their responsibility to call us and let us know that they were not running on the schedule that we were originally given. Then, I was finally told the first week of June that the crew would arrive the second week of June and that someone would call me Friday to let me know whether to expect them at the beginning or end of the next week. No one called...I called back and was told there was a mistake - my job was not until the end of June. After getting upset, the woman in the office went and looked at something, then came back and said, "Oh, wait, yeah, you are scheduled for the end of this week." She seemed very disorganized. I also had to call them repeatedly because, due to the April date we were originally given, I scheduled a landscaper and deck builder to come in early June, thinking the waterproofing would be long over with, and had to continually put them both off because I could not get answers from Integrity's office about when they might show up. Our job was pushed back 3 times - from end of April to mid May, and eventually mid June. Then, after the job was finished, Provider name locked. called and asked to stop by and check out the job later the same day...but did not tell me he was also wanting to pick up payment that day. Since I did not have $3600 just sitting around he had to come back...insisted on coming back that night....I rearranged my evening and he showed up more than an hour late to pick up payment when I could have put it in the mail and he would have had it next day. A little pushy given how long it took us to get responses to our phone calls, and how long it took for them to get the job done. AND - we asked for a written copy of the 20 year warranty (NOT just the invoice which has the language and shows what we paid for the job) so that we could have it to give to the new owners when we sell our house - that was supposed to be mailed over 3 weeks ago and we are still waiting for it. Basically, we are pleased with the actual work, but Provider name locked. and Co have Provider name locked. and his crew to thank for that. Communication with Integrity's office and management personnel leaves a lot to be desired. I would recommend them based on their finished product, but, be prepared to be frustrated when dealing with the office. Communication is not good - in fact, my experience was that it was nonexistent unless I barraged the office with voice mails.
    - WILLIAM B.
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Stone Paving Companies in Cleveland

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