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New York City-area contractor screws up skylight repair

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Skylight Installation reviews in Cleveland

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  • Provider name locked. was very quick to respond and return phone calls. When he came over to look at the space, he gave a quote right away unlike other people we looked into hiring. When we called to tell him we wanted him to do the work he was able to fit the job in quickly - just two days later. He and one other person came over and did the job in about 4-5 hours. They were punctual and professional.
    - Michelle B.
  • This process did not go as smoothly as I had hoped, based on the company?s credentials. If I were to start all over again here is what I would do differently: 1. Write all verbal assurances into the contract. I asked to be informed if the mold had spread from the platform board to the trusses and was assured this would be done. Communication failed between the salesman and the people doing the work. 2. If ventilation changes are proposed ask the salesman to go into the attic with you and explain what is to change. Once the job is done ask the Absolute inspector to go into the attic with you and explain how the new system works. When he tells you that he has inspected the roof, this only means the outside. We found out 3 weeks after the job was done that the new ventilation system was not working as it was blocked by existing insulation. Moreover the old gable vents had not been blocked off so the new and old ventilation systems were working against each other. Alao bathroom ceiling vents had not been reconnected. Absolute came back and fixed these issues, but there were further materials charges, and I would have expected that if removing the old ventilation system and intalling baffles to lift the insulation were not included then I should have been told that and given the option to include them in the contract, rather than finding out after the fact that I still had a failing system. 3. Ask to be informed if there are ordering or installation delays. Once the roof was done there was a delay in installing the gutters. We were told the reroofing would take 2 days in total, and then the workmen left without any indication of when we could expect completion. 4. If anything like a skylight is to installed ask what the interior finish will look like. We were left with a raw wood finish to the skylight frame in a bathroom. The ceiling board was also torn and stained during the installation process. I showed Absolute?s inspector photos of the interior (we had fixed it in the interim as the house was on the Provider name locked. and we needed it to look presentable) and his only comment was that it looked as he would have expected. It wasn?t what I was expecting! If the interior, and particularly where this is a bathroom with its consequent moisture issues, is to be left in an untreated state I think the customer should be made aware of this up front. The job cost about $400 more than quoted in the original contract. The importance of ventilation was heavily stressed in the sales pitch, so I was very dissatisfied to find out not only that the new system was not working properly, but that there were additional charges to get it working. Moreover, I had to pay other contractors to finish the skylight on the interior.
    - Merran P.
  • There were a few issues with Provider name locked. . I think they need to improve their communication between their own people and the company that installed my gutters. I also had an issue with some skylights that were leaking. I think they need to train their roofers on what to look for concerning skylights, example the flashing around the skylights, I had them come out a couple of times and the bottom line was this, needed a new 'flashing kit'' for them. I think this (leaking)would have been avoided. I put 'ayes'' to the question would I hire this company - because the survey would not take this unless it was marked - but the jury is still out if I would hire them again. I think if the skylights were not an issue - I would have given them a better grade, that was my only problem/issue with them.
    - LAURA S.
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Skylight Installers in Cleveland

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