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Mortgage Lending reviews in Cleveland

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  • We recently got a consolidation loan, and my husband was given a payoff amount by a customer service rep. A check was sent to 3rd Fed in the quoted amount. Two days later we got a call requesting additional money, and were told that the customer service rep. "wasn't permitted to quote a payoff." We paid the small sum just to clear the loan. 3rd Fed. continued to claim, for 2 weeks, that they hadn't received the extra payment, and threatened to return the payoff check. They then took a larger sum from our automated payment plan! It took 40 minutes of haggling, being put on hold and my yelling at the rep for them to actually check bank records--the extra sum they'd requested had been received and applied to the account within two days of the first request! They purposely sat on our payoff for 14 days, then tried to assess an additional interest payment.
    - J T.
  • Provider name locked. is the one I dealt with, and I've recommended a friend to him. He did everything he was supposed to and was very helpful. He got me the best deal out of the quotes I received.
    - CRAIG L.
  • Provider name locked. looked at & worked up a variety of options, & got us decent financing (first mortgage/first-time buyer) despite the bad customer service we had run into at 3 nearby banks. He's not overly friendly nor does he spend a lot of time helping you understand- but he's decent & gets the job done. Has a very busy schedule (teaches college courses) but does return calls as soon as he can. Not shy about giving out his home number & having you call him there if needed! Transfers mortgages to major national company for servicing. Wish some of the closing costs (the fees he controls) could have been a little lower- but they are industry-standard. No complaints, & we'd consider seeing what he can offer for refinancing in the future.
    - GREG K.
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Mortgage Brokers in Cleveland

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