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F
"We contracted with in April 2015 for over $50,000 worth of work replacing our driveway, 2 walks and some garden planters which were supposed" to be completed before early June. There were originally 5 different projects and then we added 2 smaller formal Change Orders to the original contract. Every project that was started was originally done wrong, then fixed twice more until it was done properly. For instance, the first planter wall was not centered on our patio, then the 2nd time still wasn't centered, then the 3rd time it was. The 2nd job was another small retaining wall which replaced a brick circular wall. The first time the wall was installed it went straight across and not in line with the 2 walls it abutted, the 2nd time it was "squared" and then the 3rd time finally arched and met the walls properly like the one it replaced. Each successive project went like this; so much so that in trying to have faith in the company we asked for the team to be replaced with a new team which the contractor did. We liked the attitudes and work ethic of the new team and they told us several times that they have been sent in on many jobs to "correct" the work of the team they replaced. Even though the "new team" seemed to be better than the original team in terms of their attention to detail, we discovered after the fact that this team that they had never installed a driveway before and our drive is very long and complexities in level and shape. The first part of the driveway that was laid the first time literally 'lead into" our neighbor's yard. And there were other issues that kept arising that we unfortunately had to redirect and manage in order to get it right the first time. Now within 2 weeks of completing the driveway, it is already sloping 1-2 inches in many spots where the tires of our cars go. There are many many issues with this project we could detail but the fact of the matter is that we have withheld our final payment because the work has not been completed. This contractor has been paid 95% of what we originally contracted for but is upset their costs ballooned well beyond what was anticipated due to the work that had to be redone multiple times by both teams. Although we can live with not completing all of the work in of making the final payment, we cannot accept the fact that we have paid over $35,000 for a driveway that is already sagging. We have attempted to resolve the issue with this contractor and met with them several times to do so, but they insist that this is all of our fault and that we should pay for all of their cost overruns. We had several other contractors working at our house at the same time that this contractor was there and all will testify to the poor quality of workmanship and lack of skilled labor that was put on our over $60,000+ job. Moreover, we had perfect working relationships with 5 other contractors during the same period and all did excellent work and have been paid 100% of their monies. We cannot recommend this contractor and would warn any other buyer to beware and do their due diligence and if contracted, ensure that the expectations and specifications of exactly what you are getting are written down, drawn out and attached to the contract and that you are assured of getting experienced personnel as part of your contract.

-PETE M.

A
"Geoff was prompt and courteous. He explain all the details on replacing my retaining wall. I got quotes from about 6 landscapers. Some were way overpriced. Geoff" had the best price. However, price is not my only consideration. In the end,I went with the top rated landscaper on the list. I am new to Angie's In using the top of the list, I have been more than satisfied in the past. Geoff came in an extremely close second. I would not hesitate to use him in the future.

-elizabeth H.

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  • We contracted with Provider name locked. in April 2015 for over $50,000 worth of work replacing our driveway, 2 walks and some garden planters which were supposed to be completed before early June.     There were originally 5 different projects
    and then we added 2 smaller formal Change Orders to the original contract.
    Every project that was started was originally done wrong, then fixed twice more until it was done properly.  For instance, the first planter wall was not centered on our patio, then the 2nd time still wasn't centered, then the 3rd time it was.  The 2nd job was another small retaining wall which replaced a brick circular wall.  The first time the wall was installed it went straight across and not in line with the 2 walls it abutted, the 2nd time it was "squared" and then the 3rd time finally arched and met the walls
    properly like the one it replaced.   Each successive project went like this; so much so that in trying to have faith in the company we asked for the team to be replaced with a new team which the contractor did.   We liked the attitudes and work ethic of the new team and they told us several times that they have been sent in on many jobs to "correct" the work of the team they replaced.
    Even though the "new team" seemed to be better than the original team in terms of their attention to detail, we discovered after the fact that this team that they had never installed a driveway before and our drive is very long and complexities in level and shape.   
    The first part of the driveway that was laid the first time literally 'lead into" our neighbor's yard.   And there were other issues that kept arising that we unfortunately had to redirect and manage in order to get it right the first time.   Now within 2 weeks of completing the driveway, it is already sloping 1-2 inches in many spots where the tires of our cars go.   
     
    There are many many issues with this project we could detail but the fact of the matter is that we have withheld our final payment because the work has not been completed.  This contractor has been paid 95% of what we originally contracted for but is upset their costs ballooned well beyond what was anticipated due to the work that had to be redone multiple times by both teams.
    Although we can live with not completing all of the work in Provider name locked. of making the final payment, we cannot accept the fact that we have paid over $35,000 for a driveway that is already sagging.    We have attempted to resolve the issue with this contractor and met with them several times to do so, but they insist that this is all of our fault and that we should pay for all of their cost
    overruns.     We had several other contractors working at our house at the same time that this contractor was there and all will testify to the poor quality of workmanship and lack of skilled labor that was put on our over $60,000+ job.    Moreover, we had perfect working relationships with 5 other contractors during the same period and all did excellent work and have been paid 100% of their monies.
    We cannot recommend this contractor and would warn any other buyer to beware and do their due diligence and if contracted, ensure that the expectations and specifications of exactly what you are getting are written down, drawn out and attached to the contract and that you are assured of getting experienced personnel as part of your contract.

  • Geoff was prompt and courteous. He explain all the details on replacing my retaining wall. I got quotes from about 6 landscapers. Some were way overpriced. Geoff had the best price. However, price is not my only consideration. In the end,I went with the top rated landscaper on the list. I am new to Angie's  In using the top of the list, I have been more than satisfied in the past. Geoff came in an extremely close second. I would not hesitate to use him in the future.
  • I found Provider name locked. easy to work with. He came out and looked at the site and took my sketch home to work on a quote. I had showed him a picture of a Provider name locked. I liked and told him how I'd like it modified. He "got" my ideas and came up with things that would work while keeping the budget in check. The crew were great-leaving the work site way tidier than they found it and relocating preying mantises as needed. We are very happy with our new backyard and can't wait 'til Spring to spend more time out there.
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Patio Pavers in Cleveland

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