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Cable Tv reviews in Cleveland

Real People ~ Real Reviews ~ Real Results

  • Very well, and I will hire him to install an antenna so that I can cut cable down to just WiFi. As I said in my statement above, He explained things clearly. I asked a lot of questions and he was patient. He is very professional, prompt and knowledgeable.
    - catherine f.
  • I had a problem with my service and they sent out someone who looked like a zombie. I had to have a friend keep and eye on him. They guy fixed the phone but them the service tech was disassembling my AB switch on my TV. I told him to get out of my house. My friend called the police because he refused to leave until he he finished the job. He was snooping around and taking apart things that he wasn't even supposed to be touching. Their prices keep going up. They are giving new customers special offers than they are offering existing customers. I would never use them again unless they offered me a price cheaper than AA&T and Direct TV is offering me.
    - Joan H.
  • The service I received from AVI was top notch and incredibly affordable. In addition to helping me make all the connections, AVI also optimized my TV resolution settings so I could get the best value out of the new purchase. Great customer service.
    - Lisa J.
  • it went very well, they responded quickly to the need for service. the person that came out was very cooperative with us, he waited for us to come back home to complete the work, he was very accommodating. efficient and didn't take a lot of time, totally satisfied.
    - MITTIE J.
  • Their guide is just too vague. I had AT&T for a while and the AT&T guide is so much better than the Cox guide. Like you see, "Here's Leave It to Beaver, about Beaver and his family" Give me a break. What's the episode about, when did it first air, is it a repeat or not, that kind of stuff. So, I think their guide stinks. The cable goes out every so often. They get you on these bundle deals and then a year later your bill goes up $100.
    - Carol L.
  • We used to have another one and it cost too much, and we had this thing for 2 years, and we had everything, and it expired so now we have gone to lesser stuff, but I don't have the bill for that yet. I like it. We have never had to call in. I called in there because my wife had passed away and we wanted to change the name, and I thought somebody would come to your house and sit down and talk to you, but it didn't doesn't work that way any more, you have to call. They just came out when they installed everything, and that was top notch. The kid came out and he stayed here all day till everything was perfectly working. He explained everything, and he made sure that I knew everything about it. The young fella was top notch. I will continue to use them until I can find something cheaper.
    - Patricia C.
  • The price is the issue. Whether or not I use them again in the future depends on which options are available. Right now I have not found any other option I have wanted to switch to. They could have more competitive pricing. I think they started alerting me when my current deal is expiring so I don't get hit with a bigger bill and then call all ticked off.

    - Beth T.
  • I called them about pixelation on several channels, and now the voice and picture go sporadically out of sync. They made 2 house calls, the first was on the 5th of January. They came out to the house but the issue persisted. I called them again, and they asked me to be patient because they were having issue in several states. I waited a week and called them again. A technician came out a second time on Jan 22nd, but he was unable to resolve the issue. They charged me $75 for the service calls and nothing has been fixed. I'm paying for a service I'm not satisfied with and not receiving.
    - Ann M.
  • When I called Time Warner Cable to discuss the huge rate increase, I first spoke with someone who seemed confused about our service. She denied the explanation we had been fed earlier, insisting that we could in fact have received HBO alone with the bundling package, and claimed that we must have requested Showtime, Starz, etc. on our own; this was not true--we don't watch these channels and don't want them. She told us that all the dramatic fee increases were reasonable, acceptable and above-board -- despite the fact that we had received no earlier warning that our total bill would increase by 33 percent. She agreed to cancel the unwanted premium channels, but she wouldn't lower any of the other dramatically increased fees. I told her that I wanted to cancel our entire Time Warner service, so she  then transferred me to another agent. This agent asked me for my phone number in case we got disconnected (supposedly so that she could call me back). She then launched into a long spiel in which she informed me that we were in fact getting a great deal despite the price increase. I disagreed, but when I tried to explain this to her, she talked over my voice repeatedly. It then became clear that she was either ignoring me or couldn't hear me. My wife got on the other line and tried to talk to her, but the same thing happened. After about 8 bizarre minutes of the agent talking nonstop, as if reading from a script, she finally paused, said, "I can no longer hear you," and disconnected us. We got no call back. We've researched the internet and discovered that many others have had the same mysterious experience when trying to cancel or downgrade service on Time Warner: an agent suddenly "can't hear" (or has pressed "mute," or pretends not to hear?) the caller--even though the caller can hear the agent fine--and the call is disconnected. Hilariously, about ten minutes after the agent hung up on me, I got an automated call from Time Warner Cable asking me to rate the service I'd just received, with a rating of 1 being worst, and 10 being best. I tried three times to give a rating of "1," but the automated system kept coming back and telling me I needed to add a zero to the rating to make it a 10. I finally realized that the system simply doesn't accept a "1" rating, so I began to give "2" ratings to every question I was asked by the robot-- as 2 is apparently the lowest rating one can actually give.
    - Diana P.
  • It was something technical that was their fault, so they didn't charge me. They had to come back a couple of times. I don't know what the technical difficulties were but, I called them and they came right out within a day. They couldn't figure it out right away but, eventually did. Sometimes the box I have which, might be dated will freeze and I have to hard boot it.
    - GAYLE L.
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Cable Companies in Cleveland

Companies below are listed in alphabetical order.

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