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Hiring the Right Tow Truck After a Car Accident or Breakdown

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Have a Plan Before You Have a Car Accident

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Tips to Avoid Tow Truck Rip-offs in the Snow

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Towing reviews in Cleveland

Real People ~ Real Reviews ~ Real Results

  • I contacted my insurance agency's road side assistance at 745 this morning. By 9 am the agency had been notified I would need a tow. Originally I was told it would take 6 to 8 hours as it has been very cold and there were many calls this morning already. I agreed as I was safely at work and the tow was scheduled between 3 and 5 pm. At 345 I had not heard from the agency and called them. I was told it would be another 1.5 to 2 hours. I left with my ride and got dinner. The roads had no snow or ice, although the weather was cold. At 5 the insurance agency called to a Provider name locked. sure the tow had come. I explained it had not. The insurance company called them and was told it would be another 1.5 to 2 hours due to the weather. I explained to the insurance company there was no ice or snow at this time. At 645 I still had not heard from them. My boyfriend called at that time and was told it would STILL be another 1.5 to 2 hours. I called my insurance company who contacted another agency. The other agency was called and at work all within 75 minutes!
    - Stephanie O.
  • I have used Provider name locked. before for car repairs; and I own 3 cars so unfortunately, it can be costly.  I came across their service by accident; I was going to junk a car that other repair shops had quoted me over $2500 to fix.  Provider name locked. did the same repair for half that amount.  They are honest and work very fast!  If it wasn't for them, I would have either spent thousands more than I had to, or I would have junked the car.  As a woman, I feel they will not rip me off or be dishonest with me at all.  I will use them in the future.  When I called for a tow truck two days ago, they were in my driveway in literally 15 minutes.
    - marie M.
  • When I (the third party) called and offered to pay on the owner's behalf to get the car towed back to his residence and asked how much it would be, I was told it would be $425 plus the sales tax. I asked them to put the receipt in the mail to me, and NOT to send it with the car (as I live on the other side of town). When the car arrived at the residence, the receipt was included. I received a call from the owner alerting me they had charge $531 ($500 plus the sales tax) instead of the agreed upon $425 plus tax. I called and spoke directly to the person with whom I'd made the arrangements and he said it was his "oversight" if he failed to mention the additional charge, but it was owed. Was not willing to credit the difference back to me, even though he knew we'd agreed on a different price. This is bad business practice; they charged much more than agreed upon.
    - BARBARA C.
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Towing Services in Cleveland

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