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Cincinnati Water Damage Restoration Articles

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Cincinnati Water And Smoke Damage Specialists Reviews

A
"On a Sunday of a winter holiday weekend with the landscape coated by ice, I descended into my basement and heard an ominous dripping sound. Water appeared to be coming out of an exposed pipe. I called several plumbers. Only
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
responded that they could send a technician later in the day and advised I would have to wait four hours. Although the plumber took longer to arrive, I received a call from
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
informing me of the delay. Once the plumber arrived, he quickly diagnosed the source of the leak--a hose connecting my dishwasher to the water pipe had degraded. He did not have a replacement part, but advised the cost would be less if I went to a hardware store rather than having him go. He waited in his truck while I went off on my errand. Shortly after I returned, the repair was made. Because the subfloor underneath the dishwasher was soaked, he advised me to dry it out before putting the cover back on the dishwasher motor. He even showed me how to do so. Total cost, with part was $175. While it might have been a bit steep, given the circumstances, I was more than willing to pay. My only problem with the service was that I was not given an hourly price when I called. I was told that
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
charges by the job and can't determine cost until the plumber determines the cause of the problem.
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D
"Service Master came out to take care of some water damage we had from a busted pipe. The mitigation was satisfactory and the technician
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
was pleasant to work with and did a good job. We were satisfied with how the work was done for the most part, however, when we received a copy of the invoice (that had already been submitted to our insurance) we noted that there were a few wrong charges as well as some things that we questioned but were not sure of. I called to clarify the questions I had and ask about the services that were charged for and not performed and had a very poor experience dealing with the person who takes care of the bill.
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
was rude from the beginning on 2 occasions. She basically noted that if it was billed it was correct and that our insurance company had already "paid for it" so why did I care. When I told her that no one is able to look over the bills prior to being submitted to insurance for payment she said that that's how it's done, which basically gives them a
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
check to charge whatever they want. She implied by me questioning the bill that I was trying to commit insurance fraud. I was simply questioning the accuracy of the bill. When she asked the technician he agreed that the bill had been charged incorrectly, no apology. She also implied that I was avoiding paying the bill because I had not yet called her back when she left a message the day prior. When I further questioned other issues, she was rude to the point that I asked for the manager - who simply asked "what do you want me to do?"
I had had a great experience up until dealing with the billing side of things. I was very disrespected and felt that the interactions were extremely unprofessional. Because of this I would not use them again.
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A
"The week of January 8, 2014 saw below zero temperatures in the Cincinnati area and many residential and commercial facilities suffered the consequences of frozen pipes. At our church, we had one to two inches of water flooding the foyer, restrooms, office, nursery and mechanical room. Every company we called was tied up for at least a week, but
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
was able to come within a day. They extracted the water from the carpeting and set up seven commercial fans. After we met with the insurance adjuster,
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
proceeded to tear out drop ceiling, drywall and insulation based on the adjuster's report and actual moisture readings. The drywall was then replaced and carpets cleaned. They also cleaned everything that had accumulated any drywall dust from the finishing operation. When they completed their work, it was like it never even happened. Every member of the
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
team was personable, knowledgeable, and it was a pleasure to work with them.
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A
"we called them early in the morning when we discovered the basement had a couple inches of standing water throughout the basement. this was after a record rainfall the previous evening and overnight. They responded quickly and were at our house within an hour of our call. After the water was removed and equipment was in place we had another vendor come to clear the sewer line. Unfortunately the sewer line had broken after 55 yrs and water would no longer freely flow.
After 4 days,
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
returned and removed all equipment after they determined the closed spaces had dried.
We highly recommend them to anyone who has either standing water to remove or water damage to treat.
"
A
"We had a property under a lease to own agreement that fell through. When we reclaimed the house we discovered that the air handler system in the attic had leaked and done tremendous water and mold damage throughout the house – extending into the finished basement. It wasn’t covered by our insurance. We received 3 consultation estimates.
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
and his team at 1st Call Disaster Services were definitely the most thorough and professional of the three. We chose them to do the repairs b/c they could handle not only the mold issue, but the reconstruction and remodeling necessary to put the house back on the
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
.
Throughout the process I was very happy with
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
’s friendly demeanor and availability. He was aware of our budget and tried his best to work within our means to get us everything we hoped for. We had extensive work done. Damaged drywall and carpet were removed. Mold was treated in both the main floor and the basement. Drywall repairs were made to the ceiling and walls on the main floor, as well as walls in the basement level. A new ceiling was put in our basement level main room and bathroom, as well as new carpet on the basement level. We also had the entire house interior repainted. I have to admit I was surprised at the length of time it took (home improvement shows make it look so easy!), but I can’t argue with the results. The house looks amazing – better than it did before the damage. I would definitely recommend 1st Call Disaster Services!

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A
"They took care of the details at a tough time. Called after hours, came out to house late, had servicemen out the next morning on the job. No problems.
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A
"In February of 2013 my elderly mother was her other residence. The furnace failed which caused a pipe to break on the first floor. The water ran for days or weeks before neighbors saw the water running out of the back of the house and called the city to shut off the water. Walls, floors and ceilings were damaged on the first floor and the garage/basement. I contacted Servpro to perform demolition of wet floors, ceilings and walls as well as do mold remediation. After Servpro was finished, I contracted with M & M to do reconstruction as well as a significant amount of renovation to update the house in order to sell it.
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
, the owner of M & M, was a great help in dealing with Allstate to get coverage for damaged areas that they were initially unwilling to pay for. In addition to replacing walls, trim and floors, they also completely remodeled two bathrooms, installed all new windows throughout the whole house including block windows in the basement, fixed numerous plumbing issues, installed a new garage door, repaired siding, installed new interior and exterior doors, refinished wood floors, installed new light fixtures inside and out. Since I do not live in town (I live an hour away), I could not be there to oversee the reconstruction on a regular basis. I had to trust
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
and
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
(the foreman) to see that the work was done properly.
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
gave me great advice as far as how to update the house and what buyers want in a house these days. I also had to trust them to choose items such as light fixtures, appliances, sinks, toilets, windows, etc. I told
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
and
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
to let me know of issues they saw that needed to be addressed and to fix them. The house looks like a brand new house and it's beautiful! My realtor was very impressed with their work and choices. We listed the house on a Friday and by Monday I had two offers on the table. I am so thankful I had such a great company with which to work.
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A
"
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
did a wonderful job. They came out within hours of us calling and sucked all the standing water out of the carpets. They then set up tons of industrial fans and dehumidifiers to pull out the rest of the moisture and came back daily to check on progress. After a day or two, they pulled up the carpet in places, removed baseboards, and drilled holes in the drywall to make sure the carpet padding and walls were drying completely. Then after ~ a week, they came back, reinstalled the carpet, and then cleaned and deodorized it. We thought we would have to replace everything, but
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
did a great job. They were professional, punctual, and thorough.
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D
"I had a circular 4-5 foot diameter section of ceiling collapse in a bedroom due to a recent storm and corresponding roof leak. My insurance company sent out
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
for cleanup, damage mitigation, and estimation.
When they showed up they were nice and took a look at the damage. I have blown-in fiberglass insulation, which they ended up tracking all over the house. This was rather annoying, although I can sympathize. It would have preferred they use those disposable shoe covers, or even ask for some plastic bags to put over their shoes.
They ended up going on the roof to determine the cause of the leak, and said it looked fine other than a few nail pops which they hammered down. They told me that someone would be out that evening or the next day to clean up.
A short while later I received a phone call from them that the insurance might not cover the damages. I asked them how much cleanup would cost if insurance didn't cover it. I was told $500-$1000 just to remove the debris from the room, so I asked them to wait until the adjuster came.
This all occurred on Monday, the Adjuster couldn't come out until Friday. He took a quick look, said it would be covered and I would get a check in 7-10 days, but didn't give me any more details than that. Shortly thereafter I received a call from
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
wanting to schedule a repair.
I was somewhat leery of just using the company that the insurance sent without checking first, so I informed them that I hadn't decided who I wanted to do the repairs yet, but I would like them to clean up and provide an estimate for repairs. They were upset that I wanted an estimate, and told me they were busy and would send someone to cleanup & estimate Monday.
At this point, I was pretty much done trying to deal with them. It was the 3rd time I had asked for an estimate and been dodged. Nobody showed up Monday, and Monday evening at close of business I got a phone call. They told me their had been a mix up and they "forgot" to send someone out, but they could come out the following day. I told them never mind I would clean it up myself.
To top it all off, today I get a bill for $500 - $100 for the service call and $400 for "fixing a few nail pops". The weren't even nice enough to include instructions on how to pay they bill, they just expect me to give them $400 for swinging a hammer a few times. Let be clear here: they did not do any extensive work on the roof. They were literally up there for less than 5 minutes and mentioned hammering a few loose nails at the time.
Overall I have been thoroughly unimpressed, and there is no way I would consider them for actual repair work. They acted like it was a huge inconvenience anytime I asked for an estimate, and always dodged giving one. As soon as I mentioned I might not use them for the work (I was still considering it at the time, I just wanted to look at my options before deciding), they lost all interest and wanted to get off the phone as quickly as possible.
I haven't decided what I am going to do about the bill they sent, because $400 for hammering a few nails is down right insane.
They seemed like nice enough people but this experience was supremely sub-par.
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A
"Came down to basement office early in morning to find sump pump failed overnight during storm. 1" water. Called plumber I've used before. Came immediately and got rid of water. He recommended
Cincinnati Water And Smoke Damage Specialists Provider Name Locked
. I called; they came within two hours with a crew of guys. All the stuff in the two rooms affected was moved to garage. Floating flooring materials were torn up, down to concrete, and disposed. Two enormous dehumidifiers for the space (26" x 15") were installed and ran for 3 days continually. They used electronic devices to determine whether water had entered walls.
They filed the report with insurance and made initial calls. I paid deductible and the insurance company handled the rest. Removed dehumidifiers 8 days later.
"

All Water And Smoke Damage Specialists in Cincinnati, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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Classy Craftsmen

1445 Colonial Dr
Cincinnati, OH

COIT SERVICES

10280 Chester Rd
Cincinnati, OH

Collins Builders

Dayton, OH

Color Solutions

Batavia, OH

Complete Ground Solutions LLC

2757 8 Mile Rd
Cincinnati, OH

Coslett's Carpet & Upholstery Inc

1104 Park Dr
Covington, KY

Cozzens Home Improvements

5197 Pinecrest Rd.
Morrow, OH

Crawlspace Doctor

10231 E State Rd 156
Vevay, IN

Custom Clean Carpet Cleaning

514-A Ash St
Elsmere, KY

D & V Remodeling

166 Conroy Lane
Falmouth, KY

Dadstasks Painting and Remodeling LLC

3299 Sharpsville Rd
Lynchburg, OH

Dale Palmer's Perfection Restoration

6222 Ridge Avenue
Cincinnati, OH

Damage Control Inc.

1018 Delta Ave
Cincinnati, OH

Daves Floor Care

10663 Loveland Madeira Rd
Loveland, OH

Denton Quality Painting

1346 Lamar Dr.
Cincinnati, OH

Disaster Services of Environmental Specialists

8325 Princeton Road
Middletown, OH

DNX Construction LLC

PO Box 121
Alexandria, KY

Doctor Steam Carpet Cleaning

9280 Miamisburg Springboro Rd
Miamisburg, OH

Doug Snyder Painting llc

646 Caldwell Dr
Maineville, OH