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Cincinnati Water And Smoke Damage Specialists Reviews
I had had a great experience up until dealing with the billing side of things. I was very disrespected and felt that the interactions were extremely unprofessional. Because of this I would not use them again.
After 4 days,
We highly recommend them to anyone who has either standing water to remove or water damage to treat.
Throughout the process I was very happy with
When they showed up they were nice and took a look at the damage. I have blown-in fiberglass insulation, which they ended up tracking all over the house. This was rather annoying, although I can sympathize. It would have preferred they use those disposable shoe covers, or even ask for some plastic bags to put over their shoes.
They ended up going on the roof to determine the cause of the leak, and said it looked fine other than a few nail pops which they hammered down. They told me that someone would be out that evening or the next day to clean up.
A short while later I received a phone call from them that the insurance might not cover the damages. I asked them how much cleanup would cost if insurance didn't cover it. I was told $500-$1000 just to remove the debris from the room, so I asked them to wait until the adjuster came.
This all occurred on Monday, the Adjuster couldn't come out until Friday. He took a quick look, said it would be covered and I would get a check in 7-10 days, but didn't give me any more details than that. Shortly thereafter I received a call from
I was somewhat leery of just using the company that the insurance sent without checking first, so I informed them that I hadn't decided who I wanted to do the repairs yet, but I would like them to clean up and provide an estimate for repairs. They were upset that I wanted an estimate, and told me they were busy and would send someone to cleanup & estimate Monday.
At this point, I was pretty much done trying to deal with them. It was the 3rd time I had asked for an estimate and been dodged. Nobody showed up Monday, and Monday evening at close of business I got a phone call. They told me their had been a mix up and they "forgot" to send someone out, but they could come out the following day. I told them never mind I would clean it up myself.
To top it all off, today I get a bill for $500 - $100 for the service call and $400 for "fixing a few nail pops". The weren't even nice enough to include instructions on how to pay they bill, they just expect me to give them $400 for swinging a hammer a few times. Let be clear here: they did not do any extensive work on the roof. They were literally up there for less than 5 minutes and mentioned hammering a few loose nails at the time.
Overall I have been thoroughly unimpressed, and there is no way I would consider them for actual repair work. They acted like it was a huge inconvenience anytime I asked for an estimate, and always dodged giving one. As soon as I mentioned I might not use them for the work (I was still considering it at the time, I just wanted to look at my options before deciding), they lost all interest and wanted to get off the phone as quickly as possible.
I haven't decided what I am going to do about the bill they sent, because $400 for hammering a few nails is down right insane.
They seemed like nice enough people but this experience was supremely sub-par.
They filed the report with insurance and made initial calls. I paid deductible and the insurance company handled the rest. Removed dehumidifiers 8 days later."
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