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Common Winter Roofing Issues

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Ice And Roof Snow Removal reviews in Cincinnati

  • A
    The Roofing Annex had done a couple of neighbor's homes.  Our experience was the same - these guys take great care to protect the home and surrounding lawn and gardens, the workers are very polite and are some of the hardest workers I have ever seen, yet still greet you with a  cheerful smile.  The roofing product (GAF) has a good reputation and warranty.  They took care to make sure that a rubber barrier was laid down to prevent ice dams.  The roof looks great.  They did this all in 2 days and left the place spotless - even using a magnetic rake to assure no nails or screws, etc. were left behind.  Impressive work for a very fair price - I did some comparisons and these guys have a great value.
    - Kenneth P.
  • D
    I was pleased with him. He did come the day of. He quoted me one price but the bill was higher, and that was my problem. Now when it rains I have a leak in my window and I have to have someone else come and check it out to make sure I wont have the same issue again this winter.
    - Maxine R.
  • A
    The work was done efficiently and to my satisfaction; the whole job was completed in less than an hour.  Afterwards, Robert spent time going over possible improvements, patiently answering my questions and explaining how the improvements would help avoid problems in the future.  Very pleased with the service and the overall experience.
    - Franklin N.
  • F
    If I could give this company a zero star rating I would. My husband and I are purchasing a house with a 203k loan (home improvement loan) and we had about 6 contractors come and bid to replace the entire roof.  Roof Pro was the cheapest bid we received so we decided to move forward in the process with them.
       About 2 weeks after we received the bid from Denise, the apparent owner, we were asked by the bank to have each contractor give us 2 references from previously finished jobs. This was an easy task for every other company. Denise seemed to find it more difficult. I called and emailed countless times for a week with no reply. Once I finally got a hold of her she told me her phones & website were down. It took her a few days to actually send the information to me, which of course she got it to me past our deadline.
      It is now about a month later and we are finally reaching the end of the grueling process of the 203k and the bank tells us that before we can set closing there are 3 basic forms they need from each contractor - W9, proof of liability insurance & proof of license. These are three things that should be sitting in a drawer that you can pull out and fax or email within minutes of getting the request - unless you're Denise.
      I called and emailed the Friday we found out we needed these papers, no reply. I called the following Monday, no answer. I emailed Tuesday, no reply. I called Wednesday and finally got a hold of her. The excuse was, yet again, that the phones were down. We spoke about 9:30am, I let her know that it was very important that we got the papers that day since we were at our deadline and I had been trying to get a hold of her all week. She told me it wasn't a problem and that she would have everything to me that afternoon.
      2:30 rolls around, no papers. I call and she tells me she will get to it. 4:20, no papers. I call, she tells me she is working on it. 5:15, no papers. I call. She says she is sending them shortly. 6:20, no papers. I call. She says she sent them 10 minutes ago. I told her they still weren't in my inbox and I asked her to please send them again. She says she will and we hang up. I wait 5 minutes with my mouse glued to the refresh button - nothing. I call. She decided to leave for the day.
      The next morning I started calling their office at 8:30 when they say they open. No answer, shocker. I called every 10 minutes until about 10am or so. The phone just rang, there isn't even an answering machine. I finally get a call back about 10:15 and it is Denise.  She tells me her phone was unplugged, I am sick of hearing it.  I ask her what email she is sending the papers to and she tells me the wrong email. Dingbat. I tell her to just reply to one of the MANY emails I sent her asking for the papers and there should be no problem. She refused. She told me that it worked best for her to fax. I told her I was at work and there wasn't a fax machine close, but if she really was sending it right that second, I could get to one. She told me it was sent, so I ran to the machine only to find that a paper was missing. She only sent me 2 of the required 3.
       I call. The line is busy. I call again, she answers. I told her about the missing page and she told me she would send it to me shortly. I was reaching my limit on patience. We were about to lose the deal on this house because she couldn't get me three basic items in week's time. I told her I was at work and I didn't have time to sit by the fax machine all day and hope that she would actually send the paper. I told her she had to email it because that was what worked best for me. She refused.
       I asked her if there was someone else there that I could speak to because this simple task seemed too large for her. She said no. I asked if she was the owner, she said "Yes, I am the owner" drenched in attitude and hung up on me.
       My husband and I had a huge decision to make. Once you close on a 203k purchase you are locked into the contractors you submitted to your bank before the deal was final. You are not able to change contractors down the road. We didn't want to be stuck with her, but we were at the end of our clock and had already come so far with her as a selected contractor. We decided to chance it and switch contractors. We decided she wasn't worth the risk. If it was this hard to get three pieces of paper, what would it be like trying to get a ROOF?! And on the off chance that she actually followed through and completed the roof, would she hold up the warranty guarantee. My guess is no.
       Luckily we have an amazing realtor who put us in contact with RLS Construction and Karen was great. She had a bid & all required papers to us within the hour of the request. If you are considering using Roof Pro, I strongly recommend you reconsider. Denise lacks organization and standard social skills that you need in order to run a proper business. It just seems like a scam.

    - Mary Beth P.
  • A
    Robert McQueen came out and gave us an estimate, he was very friendly and professional. They replaced our whole roof and did it in one day. They were very punctual and did a fantastic job. I would highly recommend them for any roofing needs.
    - Robert M.
  • A
    They were great. There were four guys and they had to figure a way to get on the roof. They accessed the roof through the fire escape. I could hear them shoveling huge amounts of snow off the house. I paid them a lot to do it, but I wouldn't have done it on a cold winter day. The house is three stories high and the deck on the back of the house is another 18 feet from the ground. They really had it together as far as working high. I think this is where the extreme part of their names comes from; they must climb mountains. They were very comfortable up there and they were very grateful for the work, whereas other people I called said that it was impossible to get up there and that we would have to wait until the snow was gone. They gave me a deal for being a senior citizen. For the severe condition and my concern for the house, I did not hesitate a moment for writing them a check for that amount. The owner said that I had put food on the table for four families for a week. We are going to get a new roof and we may have them do that.
    - GWYNNETH & GARY B.
  • A
    Wonderful. I called this morning and they answered the phone right away. He came out within 1 1/2 hours to look at my roof and gutters and to give me an estimate. I gave my approval right away as I was having water leaking into my kitchen from the water backing up from the ice dams. He had a 2-man team come over within 2 hours. They did a terrific job and were finished in less than 2 hours. The guys were very hard working and professional. I thought the price was high, but compared to having drywall redone, it's relative.
    - SHERRY G.
  • A
    Ryan and his crew did amazing work, fast, friendly and very hard working. Thanks to Partnership Property we now have a beautiful back yard with efficient drainage and no fear of flooding.
    - Susan S.
  • A
    Cleaned gutters. Very professional crew, including the owner. The customer service on the phone was first class.
    - Thaddeus S J.
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