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House Cleaning reviews in Cincinnati

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. did an excellent job. My house really needed a deep clean and Provider name locked. definitely succeeded! She was on time, very professional and she did a wonderful job. I've already booked her for next month.
    - Kendra M.
  • Prior to the visit from Provider name locked. , I was in email communication with Provider name locked. to set up the visit. It took 8 email exchanges for the visit to be set up, which seemed like a lot because there was nothing especially complicated about scheduling from my end, but I was willing to overlook it because I really appreciated the company's commitment to using non-toxic, eco-friendly cleaners.
    Provider name locked. came out and did an excellent job of walking through the house with me, educating me on how the company does things, and taking thorough notes. I was confident that Provider name locked. would do a great job for us. I received the estimate and the cost was comparable to other cleaning companies. Given their attention to non-toxic cleaners, I was all in for scheduling a cleaning and getting Provider name locked. 's crew out to our house.
    After 3 more email exchanges, the last one saying, "I will be back with you as soon as possible," no one ever got back to me to schedule an every-4-weeks cleaning service.
    I would like to think that Provider name locked. does excellent work. Provider name locked. was great to talk to, and I love the company commitment to non-toxic cleaners. However, I am disappointed that after spending so much time emailing, a cleaning service was never scheduled.
    I ended up hiring another cleaning company that said they use non-toxic cleaners and clearly do not. I guess good service is hard to find.
    - Vince S.
  • I am preparing for a wedding, and the rehearsal dinner will be at our home -- so while we have a regular housekeeper who is very good, I was looking for a deep cleaning job for our house so that it looks great for a big weekend.  
    My first call to this company went well -- the woman with whom I spoke took my information, asked good questions, and promised to get back to me within a day or two with a precise price quote and a date they could do the cleaning.  I heard nothing back, though, and with all the other wedding planning, frankly, I lost track for about three weeks or so until my partner asked where things stood.  So I called again and told the woman who answered, a different woman who was very nice, that I had never heard back from my first call.  She found my paperwork, so the company had not lost it -- they just never followed up or responded.
    I expressed some frustration about that (directly but not yelling or being obnoxious), and she assured me that I would hear back the next day.  I did say -- in a polite voice (again not yelling) that I was not happy that I had to chase this down, and while her voice Provider name locked. was pleasant, she kept saying only, "No problem, I will get back to you by tomorrow."  I replied, "Well, it is a problem that I had to call again and we're now getting closer to the wedding," and she again said, "No problem!"  Look, I realize that it was not THIS person who dropped the ball, but no "I'm so sorry; we'll fix this"?  No apology for the pretty poor customer service to that point?
    Well -- you guessed it -- yesterday came and went with no call.  I called early this morning and asked the owner to call me, and as of 3:00 p.m., no call.
    So, I am taking my business elsewhere, to another business listed on Angie's List (Cix Cleaning).  And you know what?
    They actually return phone calls!
    - DOUGLAS D.
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Cleaning Services in Cincinnati

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