Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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Local Articles in Cincinnati
Is a home warranty worth it?
No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.
Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Cincinnati
My complaint here is on 10/28 they called me at around 6pm ET to bother me again that the hot water heater was not for potable water and the claim was no good. Now I really don't need to hear this again. I think this warranty company needs to look into how they keep track of communications, because we, home owners sometimes have stressful days and we don't need this kind of stuff to deal with.
Within in 5 minutes of the plumber arriving he said the claim would be denied. Before he had even left I had an email saying it was denied It was such a quick decision I was confused on why they even bothered sending a guy out and why we couldn't have been told that over the phone after describing the issue.
The next hit was when we were told that we would still have to pay the $100 deductible. This is about as close to being robbed as I have ever been. After a call to them they told me they would have to have the supervisor review the case and they would call me back. An entire day later I still had not received a call so I called them again. I spoke to the same person who went to check with her "supervisor" and after several minutes came back and said they would not waive the deductible. I asked to speak to her supervisor and after a few minutes another women came on the phone.
I re-explained the situation and after a couple minutes of her telling me that there was nothing she could do, I asked her to provide me with the recorded call (my wife had made the initial call) and she said that I would need to talk to the supervisor who reviewed the case ( I thought that was who the first lady was transferring me to), but they weren't available at the moment and would have to call me back.
I have called back another 2 times since then (left a voice mail with the "supervisor" and still have not had any resolution. They seem to be passing me around each time without anyone who cannot actually provide any additional information
Still unresolved and hoping they actually call me back this time around.
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