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"My dryer was making a grinding noise. I Called , The called a contractor. The contractor contacted me and we set an appointment. The repairperson" was on time and fixed my dryer in a little more than an hour. She fortunately had the part on her truck. I paid the required fee. My old dryer is working perfectly now. I was pleased with the service.


"Repair was completed to our complete satisfaction and it did correct the problem. Service man arrived on time, was neae and clean in doing the repair. Any dirt or" bad parts were removed from our house and the dryer and floor were cleaned.

-Allen R.

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Local Articles in Cincinnati

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

brick home on a hill

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Cincinnati


ed I was informed by the warrenty contractor, who did a decent job the hot water heater coil was not covered because the hot water heater was not for potable water. Now that's okay. It turns out I was able to re-produce low pressure in some faucets and that went well.
My complaint here is on 10/28 they called me at around 6pm ET to bother ...More me again that the hot water heater was not for potable water and the claim was no good. Now I really don't need to hear this again. I think this warranty company needs to look into how they keep track of communications, because we, home owners sometimes have stressful days and we don't need this kind of stuff to deal with.
- Robert M.

Purchasing a home warranty through this company is the worst investment a person can make. I understand that this is an easy warranty to set up, so it's recommended quite commonly. Buyer beware. They will do everything they can to not make repairs. Multiple times they sent a plumber to my house, but never figured out the problem. I went out on ...More my own and hired a plumber, and it got fixed the same day.

I recommend thoroughly reading their paperwork. Im surprised by their limitations. It sounded like a real good idea and gave us a false sense of security. For one thing they have a $100 deductible per claim. I've had one good and one bad experience with their service providers so far.

We called the company in regards to the main waterline coming into our house. We had a leak coming through the basement wall and could hear the pipe running even though the gauge wasn't counting and we had no water on. We had skimmed the contract and saw "waterlines" listed (missed the "interior" part) so called them and described ...More the problem. After describing the situation they were happy to set us up with a plumber to come take a look and write an estimate.
Within in 5 minutes of the plumber arriving he said the claim would be denied. Before he had even left I had an email saying it was denied It was such a quick decision I was confused on why they even bothered sending a guy out and why we couldn't have been told that over the phone after describing the issue.
The next hit was when we were told that we would still have to pay the $100 deductible. This is about as close to being robbed as I have ever been. After a call to them they told me they would have to have the supervisor review the case and they would call me back. An entire day later I still had not received a call so I called them again. I spoke to the same person who went to check with her "supervisor" and after several minutes came back and said they would not waive the deductible. I asked to speak to her supervisor and after a few minutes another women came on the phone.
I re-explained the situation and after a couple minutes of her telling me that there was nothing she could do, I asked her to provide me with the recorded call (my wife had made the initial call) and she said that I would need to talk to the supervisor who reviewed the case ( I thought that was who the first lady was transferring me to), but they weren't available at the moment and would have to call me back.
I have called back another 2 times since then (left a voice mail with the "supervisor" and still have not had any resolution. They seem to be passing me around each time without anyone who cannot actually provide any additional information
Still unresolved and hoping they actually call me back this time around.
- Margaret S.

Home Warranty Companies in Cincinnati

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ACE Contracting

4581 Trenton oxford rd

American Home Shield

889 Ridge Lake Blvd

Andary Plumbing Service Company LLC

3189 Princeton Rd

Burke Electric of Cincinnati LLC

3349 Oakland Locust Ridge Rd

Buyers Protection Group (BPG)

4300 Alexander Drive



IntelliTech Solutions

6566 Montgomery Rd

MoistureFree Warranty

20227 Railroad St

Surface Link

4200 Lafayette Center Drive

U.S. Home Protective Association Inc

27 Post Oak St
New Bremen

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