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Cincinnati Home Warranty Articles
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Cincinnati Home Warranty Companies Reviews
My complaint here is on 10/28 they called me at around 6pm ET to bother me again that the hot water heater was not for potable water and the claim was no good. Now I really don't need to hear this again. I think this warranty company needs to look into how they keep track of communications, because we, home owners sometimes have stressful days and we don't need this kind of stuff to deal with.
Within in 5 minutes of the plumber arriving he said the claim would be denied. Before he had even left I had an email saying it was denied It was such a quick decision I was confused on why they even bothered sending a guy out and why we couldn't have been told that over the phone after describing the issue.
The next hit was when we were told that we would still have to pay the $100 deductible. This is about as close to being robbed as I have ever been. After a call to them they told me they would have to have the supervisor review the case and they would call me back. An entire day later I still had not received a call so I called them again. I spoke to the same person who went to check with her "supervisor" and after several minutes came back and said they would not waive the deductible. I asked to speak to her supervisor and after a few minutes another women came on the phone.
I re-explained the situation and after a couple minutes of her telling me that there was nothing she could do, I asked her to provide me with the recorded call (my wife had made the initial call) and she said that I would need to talk to the supervisor who reviewed the case ( I thought that was who the first lady was transferring me to), but they weren't available at the moment and would have to call me back.
I have called back another 2 times since then (left a voice mail with the "supervisor" and still have not had any resolution. They seem to be passing me around each time without anyone who cannot actually provide any additional information
Still unresolved and hoping they actually call me back this time around.
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