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Garage Door Installation reviews in Cincinnati

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  • Not real well.  We asked if the door can be made to go back a bit more as its level was low.  The tech said there were some issues with the original frame and tried to adjust it.  It ended up that the level is even lower now.  I understand it's an older and heaver door but I would have rather it stayed where it was vs. now.
    - Richard Z.
    • <Provider name locked. >I have a two car garage door, when i close it, both springs above the door snap close. I had two cars inside and no way to Provider name locked. > <Provider name locked. >open it. I called Provider name locked. (513) 662-3667 ,they were on time the next morning. I ask about replacing my door opener Provider name locked. > <Provider name locked. > since both the springs & opener were 20 yr's old . They did an excellent job and i would highly use them for any future door Provider name locked. > <Provider name locked. > need's.Provider name locked. >

    - gary H.
  • I had a negative experience with this company and was frustrated and confused by the way they treated me. I initially called during business hours (around 10:00am on a weekday) to report my problem. I indicated that I needed to have service that same day, but that I couldn't do it during business hours because of work obligations that day. The person on the phone in their service department told me she could schedule me in for emergency service that evening, which I accepted. She said that a technician would call me between 5:00pm and 6:00pm that evening to indicate the time they would arrive that night. I waited by the phone at the appointed hour, but no one called. Around 6:05pm I called their number and spoke with their emergency service representative. He said he would contact the technician on call to see what was going on. Still no response. I called again at 7:05pm, only to be told by yet another representative that a new emergency ticket was being put in because supposedly there was none on record. Only at that point did I receive a call back from the on-call technician, who finally showed up and completed the repair around 8:00pm. The technician had no record of anything I had been told back at 10:00 in the morning. I was frustrated by the poor communication, the constant run-around, the waiting, and the different answers I got every time I called back to check in. I imagine that the repair they completed is sound, but the customer-service experience was horrible.
    - Jonathan E.
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Garage Door Companies in Cincinnati

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