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Countertop Installation reviews in Cincinnati

Real People ~ Real Reviews ~ Real Results

  • This was my 2nd experience with Provider name locked. .  The first, a kitchen remodel was fine which is why I decided to use them for the Master bath remodel.  This time it was a very bad experience.  Whoever answers the phone acted like she was doing me a favor just talking to me and seemed quite exasperated.  It was painful dealing with her.  The install was set up for noon 6/23.  I arranged to take off work.  I understood they had an install prior to mine and might not be there at noon.  I called to confirm at 12:19.  Good luck getting a live person to answer the phone.  No one did for quite awhile.  Nor did anyone call back.  As no one had arrived at 2pm, I called again and was told they had a major install out of town and were still working on that, but likely should be there around 2:30 or so.  They finally showed up at 3:30 pm and finished at 6:30 pm.  I lost an afternoon off work sitting around waiting.  They did not even have the courtesy to call to let me know of the timing.  And on top of it, I had to deal with the same snippy person on the phone who seemed to think this was my problem and I should be honored that they were even doing my countertops. 

    When I looked closely at the countertop install later that evening,  the tops of the backsplashes were milky white and none of the beautiful granite showed through.  They looked like they had been installed upside down.  When you walk into the room, instead of noticing the beautiful countertop,  a band of white on the backsplash top is what you notice.  It looks quite bad. 

    I called the next morning and asked for someone to come out to look at it.  It was set up for 2:00 on 7/2. No one arrived.  I did reach Provider name locked. at 2:51 who said he would check and let me know what was going on. It is now 4:00.  No one called me back to let me know if they were still coming.  And again, I cannot reach anyone at Provider name locked. .  Nor has anyone called me back.

    Extremely disappointing- it's taken what should have been a very fun event and ruined it.   I cannot tell enough people about this bad experience as I continue to seek resolution. 


    - Tana C.
  • Everything went extremely well. When we bought our home, the sink was cracked. I tried to get more than one estimate but Coutertops and Provider name locked. by Design was the only company interested in quoting the project. The day of the install, the owner came along with the installer to make sure everything went according to plan. They had to cut the old Corian sink out of the countertop.  The process was very dusty due to cutting out the old sink and sanding the countertop but the end product was well worth it.

    I love the new sink and faucet and the Provider name locked. look brand new.


    - Laura S.
  • It went great.<<<<<
    BIG BOX STORES like Home D. and Lowes are next to worth less lately as they not stock sizes and or colors
    Several week delivery.<<<<<
    .....
    Provider name locked. had it locally and was available on short notice.,,,,,,,,
    I'd use them again and will buy my next fridge from them (got other to work suddenly)...Great place to walk thru and is easy to get too right off I-275 and Provider name locked. Rds.
    VERY good quality.  Prices ok.
    - GARTH P.
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Countertop Installers in Cincinnati

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