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Not sure how else to sum it up.
They gutted our entire home and put it all back together again and the finished product is amazing. We couldnt be happier. Better still, the process was a pleasure. You hear so many horror stories about the rehab process but we didnt deal with any of it. and his team were professional, prompt, and thoroughly capable of completing the job.
I recommend them without reservation. HIGHEST recommendation. Thanks!!
I initially signed a contract with them to build a four seasons room for the first floor of our newly purchased home. The estimate was $40,000, and I paid half upfront. They mentioned that they also do general contracting as well, and offered to do the entire first floor, which we were planning to basically re-build from scratch into an open concept layout. Since it's easier from a permitting perspective to have one GC name, I agreed to do it.
They came in, took some measurements, did some drawings and came up with a design. A few weeks in, we realized that it was going to cost too much to redo the entire first floor and build a sunroom, so we opted for a phased approach where we do the first floor first and put the sunroom on ice. It should be noted that the design was not finalized and therefore no materials were ordered at the time I decided to change scope. They were amenable to the request and we proceeded with the rest of the first floor project.
While my designer worked on coming up with a scope and layout, I asked
did a horrific job on the canopy. It looked like the work of a DIY hobbyist. It was unacceptable, and I told
As it turns out,
Needless to say, the entire Four Seasons/
They claimed that if I cancel the project, there would be all sorts of cancellation fees associated with it that would make it very expensive to cancel. They didn't specify what those fees were, but after some back and forth, I settled on a basic bi-fold door system and opening up the back of the house to create an indoor/outdoor patio system. In exchange, they assured me that they would use a different contractor than the other company and there would be no cancellation fees.
So the matter is settled, right? If only.
After coming to that agreement and thinking it was a fair compromise, they then inform me that it's a new project rather than a changed project scope, and therefore all of the cancellation fees and penalties applied. And, oh, in a really funny little mathematical coincidence, the fees and penalties worked out to exactly what I put down - $20,000. Meaning, they need a new deposit for the new project.
Bottom line - they misled me about virtually every aspect of the project, and when I caught on and attempted to get out of it, they buried me with fees. There's no way they can legally justify a 50% penalty for changing the scope of a project. If it's $40,000 for labor and materials, how can half of it be accounted for when we never even progressed past the planning phase?
The matter is now in the hands of attorneys. It should go without saying that I won't be having any work done by them. And I strongly recommend that you avoid doing business with a company (and their various aliases) with practices like this. Companies that do sunrooms are plentiful. Make sure you do your homework and ensure that they have their own staff of installers who represent that company and will stand by their craftsmanship. There should be one company where the buck stops, and you should avoid with all due haste umbrella organizations like
In summary, my advice is:
1. Make sure that the company you've contracted with is the company doing the labor
2. If not, make sure you get references not just from the company you're contracted with, by the sub-contracting organization as well
3. Make sure name on the permit is of the organization you expected to be there
4. Make sure your rights are represented and protected before you sign the contract, so you're able to get out of the project if you realize that you're not going to get the quality you expected. Nobody should be extorted into accepting shoddy work.
The estimate was reasonable and the estimate was accompanied by color renditions of what the proposed work would look like.
The team arrived on the agreed day and worked in the Chicago heat preparing beds, moving plants and delivering materials. Every day the property was tidied. The crew even tidied up a large soil mess when a Chicago thunderstorm came sweeping in just after the soild have been place in the sidewalk beds - no small task!
The stone landscaping was done with enormous care - the craftsman worked for hours making sure every piece of stone was perfectly cut and positioned to create an organic flow in a relatively small area.The work crew even installed pavers along the street side of the bed where no pavers were present, and this was in addition to the agreed work (with no additional charge!).
Once all the heavy work was done the work crew swept and washed down all the paving, stairs, walkways, sidewalks and even asked to clean up our neighbors yard in case there was any debris that had made it to our neighbor.
A second crew attended to the finer plantings of flower pots and hanging pots, and installing the irrigation.
This was just the most outstanding experience ever!"
In october of 2011 i decided to redue my bathroom and kitchen. I looked for a reliable company for about two months and could not find anyone that i trusted and likes until a friend of mine refered me to CRG.
I have met with Lukasz the companies owner in early january 2012 and decided to hire him.
He gave me a great deal and promised to finish the remodel in three weeks.
During the three weeks Lukasz helped me with picking tiles, fixtures and other extras for the spaces.
To my surprise they finished one day ahead of schedule and the final result was amazing, beyond my greatest expectations.
If anyone needs a reliable, well priced and trustworthy company hire CRG, you will not be sorry.
Very Satisfied Customer!!!"
The carpenters were great - tidy and (looks like) excellent work . Worked through the weather and on the weekend. Very happy with the look and the head carpenter explained everything - it made me feel confident in the quality of their work . Would recommend again."
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