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Repair & Maintenance reviews in Chicago

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  • I can not speak highly enough about the service and professionalism of Sterling Services Group. They proved to me that they live up to their motto of "The Standard of Excellence" Eariler in 2015, I had service by Sterling on my Sub Zero refrigerator mechanicals. Not knowing that with Sub Zero side by side products the mechanicals for the frig and freezer are totally independent of one another, I was surprised and somewhat upset when recently my freezer stopped working. I assumed the rebuild completed earlier in the year would have prevented such. However, one of the most knowledge and professional technicians I have ever encountered, Provider name locked. , educated my on our Sub Zero and its workings. Provider name locked. and the excellent management at Sterling contacted Sub Zero to discuss my situation. And much to my delight, between the two superior organizations, they agreed to repair and replace my freezer needs under our warranty but with no additional labor charge due to what was really my misunderstanding of how my Sub Zero was built and worked. Regardless, in today's marketplace it is rare a company goes as far as they did to keep a customer happy. And happy I am. Provider name locked. was timely, respectful and very skilled. He exceeded my tough and somewhat combative expectations. I would highly recommend Sterling and their services. I now see why they are one of the few Sub Zero Factory Certified and recommended Service groups. Thanks to them.
    - Steven M.
  • Provider name locked. was outstanding! My washer stopped working on Monday evening and I searched Angie's List for a repair company. Since it was after hours, I left a voice mail message regarding the problem and requested a call back. Provider name locked. called me back a little before 8am the following morning. After we talked he arrived about an hour later, as promised during our call. He was very pleasant and I was comfortable sitting and watching every step while he did the test and repairs. He had the needed part (lid switch) on his truck. He had quoted me a price range and the final cost was in the middle of the price range he had quoted. He didn't charge for replacing the washer and fixing the faucet leak. He cleaned up the workspace after he finished and left it as he found it. His guarantee was for one year and I will use this company again if we have further problems with our Provider name locked. 90 Series washer.
    - Brenda J.
  • Rich did exactly what he said. He called before coming to my home and was here exactly at 8:30 am. No crazy repair window time was given and I appreciated that. He did a great job on the repair and allowed me to vacuum the inside of the dryer which was full of lint. I have peace of mind that the machine should hopefully last a few more years. Would use him again for sure.
    - Mark G.
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Repairmen in Chicago

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