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Real Estate reviews in Chicago

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  • I scheduled the appointment with Provider name locked. . over the phone after completing my moving inventory online.  In the inventory, I accurately shared that the apartment was on the third floor without an elevator, I accurately described the square footage, accurately described the furniture needing to be moved and was short approximately 20 boxes in my inventory description detailing the total number of boxes being moved.  I had a couple of questions regarding the TV's being moved in the final agreement and the Provider name locked. team was very helpful answering those questions.  
    When finalizing the details of the move over the phone, the coordinator shared that I would only need three movers, confirmed the truck size and tacked on a few extra hours for the move sharing that I would not pay for those extra hours if they weren't required.  
    The move was scheduled for the afternoon and movers arrived on time.  The gentleman in charge of the crew started to size up my apartment while asking me to sign the final paperwork and was immediately concerned.  He asked, "How many movers did you ask for?  What size truck?"  I shared that I haven't moved in years and made arrangements based on the recommendations of his office.   He shared that the truck was probably too small and he needed an extra guy for something on the third floor.  Out of earshot of the gentleman in charge of the crew, I called the Dispatch line for assistance and left a voicemail requesting an extra mover and larger truck.  Since it  was Sunday and they were closed, I did not receive a reply.  He in the meantime started moving boxes and reached out to secure another mover who did arrive at the location we moved to to help unload boxes. 
    The movers wrapped our furniture well as it did not get wet or stained with the rain.  A few of our boxes needed to be re-taped and the movers quickly discovered and sealed those boxes.  They moved all the boxes very quickly.  Also, they managed to get the majority of the boxes and furniture into the truck in one trip and parked appropriately in alleys by the new and old apartment.  We did need to return to the apartment with a Zipcar to get a few plastic tubs that ended up not fitting in the truck.
    The challenge with these movers is that they sacrificed quality for speed.  Many of our boxes were triple stacked on their backs and torn through by the straps used by the crew.  Plus, we had boxes of glassware shattered and a damaged lounge chair that had dislodged screws in the packing process.  
    It was clear that we were their last move of the day and they just moved everything too quickly. The head of the crew was upset with their home office complaining about how the office would rather schedule fewer guys for more hours.  All in all, Provider name locked. has issues between their office coordinators and moving staff that need to be remedied to ensure there's more positive customer experiences in the future.
    - Sarah Z.
  • well.. it didn't went well at all.. from the beginning they took too long just to have someone to come over the house . it was labor day weekend so I said ok nothing I can do. the appointment was for Thursday so I took early from work to be there. half an hour before my appoiment Provider name locked. called to let me know that they couldn't make it  and I needed to rescheduled  the appointment ( we talking about taking half day of work so I could be there) So  I called Provider name locked. and the told me that they can rescheduled and the next avalible day would be in five days I said no forget it has been already  7 days with no dryer. I called  Provider name locked. the told me that next day day can con over will be Monday . for Monday we are talking about already 11 days no dryer.  Monday came the send a company that couldn't wait 10 min for me while I have to put the kids for school. I called again they  said that  same guy will be there tomorrow at exactly at 8 am . I let my manager know that I was going to be late because I have to take care of this.  no show.. the guy called me at 9:30 to let me know he was on his way I said no, you guys told me over the phone the I will be the first at 8 sharp I can't no wait because it happened same on Provider name locked. waiting and no show so I let the house, and like an hour and half he called that he was in his way I said you guys told me  that I was going to be the first one at 8 .. I called American Shield again the set up appoiment for the same day  . the other company came ordered the part and another waiting for 7 days  came and installed the part but the needed another part another 5 days to order parts. second time I have to be there taking more time from work .. all this fixing took about almost two months. if you add the monthly fees , the fee the you pay when the guy shows up, the time I  took off from work , the time that it took to fix it  and all the calls  made  its  not worth it.. Provider name locked. is good to get your money every month but when it comes time to fix things it take a long time....  add up  time since your call , parts order its such a waist of time not worth it. it was just a dryer ..it took almost 2 months to fix it.
    - joel A.
  • Provider name locked. has helped me on a number of transactions over the past several years. She has always been extremely responsive, reliable and helpful - going above and beyond to get me the best deal. I highly recommend her.
    - ingrid W.
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Real Estate Services in Chicago

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