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Purchased a groupon to purchase petfood for this company ($15 for $30). Attempted to order using groupon but the website would not take my redemption code after several attempts over the course of a few days. Contacted the company about the issue as the groupon expired. The company emailed me back quickly saying no problem they would honor the groupon. When I called back a few weeks later to redeem the groupon, the custermer service rep (Provider name locked. ) told me to purchase the item and call back with an order number and the full groupon would be credited to my account. When I did this and called Provider name locked. back, she said that the extension of the groupon expired and they could only honor the base price. There was never mention of a expiration date either in my email or with my first contact with Provider name locked. . I spoke to the supervisor, he refused to honor the full price. Very disapointing business that failed to take responsibility for their company's poor technology and poor communication. Plus, it is cheaper to go to petco anyway.
- Daniel C.