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Insurance Agent reviews in Chicago

Real People ~ Real Reviews ~ Real Results

  • I have been a Provider name locked. member since the early 90's, and their
    service certainly has declined over the decades.  About 6pm, my
    car stalled while I was driving north on Western Ave.  I barely got to the
    side of the road before the car gave out completely - all the transmission
    fluid and radiator fluid had leaked out due to something that hit the underside
    of my car.  I called Provider name locked. to request a tow, and they said someone would
    arrive within the "window" of the next 3.5 hours.  After 1.5
    hours, I called again for an update.  They indicated it would now be 4
    hours from my initial call, and was now an "estimated time of
    arrival" rather than a "window of arrival."  When the 4
    hour Provider name locked. came and went without a tow truck or a call, I called Provider name locked.
    again.  They reported that it would now be another 2.5 hours at a minimum
    before someone could come.  As the initial 3.5 hours now stretched to over
    6.5 hours, I finally cancelled the Provider name locked. request and called a local tow truck
    service which arrived in 15 minutes and provided excellent service for
    $90. 
    Knowing I was stranded in an exposed and vulnerable location
    on a busy street, Provider name locked. should have done a much better job:
    1)  They should have been more accurate in their
    initial projection of the time it would take to get service.  Had I known
    at 6pm that it might take 7 hours for them to show up, I would certainly have
    chosen to find someone else to tow me home.
    2)  They should have contacted me directly as the
    delays piled up.  Instead, I had to call them to find out.
    3)  They desperately need to increase the number of
    available tow trucks in the winter.  Their repeated excuse that the
    "weather is really bad in Provider name locked. today" was lame.  It had been
    sunny and in the mid-30's all day.  If that was the cause for such
    ridiculous miscalculations and delays, I wonder if perhaps they have someone
    sitting in Georgia or Florida making decisions on how much capacity they need
    to address roadside assistance demand during a Provider name locked. winter.
    - MICHAEL M.
  • I don't recall the details (over 9 yrs ago), but I live in a vintage building with the original plumbing.  The faucet was leaking and he fixed it.  He showed up when promised and had very reasonable rates.
    - Debbie P.
  • I love Provider name locked. .  The BEST customer service!  They are cutting Provider name locked. with technology too and make life so much easier.  They were one of the first to offer mobile deposit of checks.  In terms of insurance, I had an accident and they sent someone out within 24-hours and I had a check in my checking account the very next day that covered all the repairs at the repair shop I selected.  Very happy with Provider name locked. and have been for 20 years!
    - Chad J.
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Insurance Companies in Chicago

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