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Garage Door Repair And Installation reviews in Chicago

  • A
    A++++++++++++++++++++++ Robbie and Javier did great work. They promised me the garage door would be better than it ever had been and it was. They replaced two damaged horizontal struts, reinforced them, adjusted the door, strengthened the cables, and adjusted the motion detector. They did the work quickly, cleanly, and effectively. They were wonderful to work with--very friendly and helpful in explaining what needed to be done. Because they had an emergency which delayed them, they gave me a discount. I CANNOT RECOMMEND THESE GUYS HIGHLY ENOUGH!
    - Ellen W.
  • A
    Service was performed in a timely manner 2 days after I contacted them (on a weekend). Most of the other shops were closed at the time I made the call. Technician arrived on time and was very friendly and worked quickly and efficiently.
    - Peter C.
  • A
    Excellent. Victor was able to come sooner than expected; quickly determined the problem; fixed it; did some extra maintenance on the door. Was polite and friendly, and answered all of my questions. Very happy with the outcome.
    - James D.
  • A
    Max fixed both the torsion springs and the cables on my garage door. He was helpful, professional, and got the work done quickly. He also gave me general tips about garage door maintenance. I would definitely hire again and recommend.
    - Victor C.
  • A
    I needed my garage door replaced. I was not able to be at the home when they came to measure. They were able to measure without me being there. They returned the following week and replaced the door, added a new opener and cleaned up the mess. They were very careful to pick screws or nails that may puncture my care tires by using a powerful magnet in the garage and the driveway. I was very happy and impressed by their work and will use them again should the need arise.
    - Albert K.
  • F
    My garage door opener required repair. The motor worked, but the chain to lift the door didn't move. I think I may have used this company years ago for the purchase/install of a new garage door. I don't remember, but there was a sticker in my garage for this company, so I believe he installed the door. For that project, I received 3 bids from different companies and chose this one. All was good. This project was a repair of an older (15 yrs?) garage door opener. Brian, the owner was prompt and courteous. He looked at the opener, told me it needed a new part. I asked the price he said $240 and mentioned that the parts are so expensive. I agreed. He replaced the part (gear & sprocket); oiled the track; and tightened the chain. He attempted to verify the outside keypad worked, when I informed him it needed a new battery. He replaced it with a new keypad, no charge. WOW, I was so impressed. He was at my house less than 30 minutes. After he left, I googled the gear & sprocket part - the cost was less than $20 (retail). Remember he mentioned parts were so expensive; not this part. The keypad cost was about $40 (retail). In my opinion, he was misleading with his reference of high priced parts to justify his excessively high labor cost. Although I do not know the typical hourly labor cost for garage door repairs, my guess is that it's much less than $360 per hour. I guess I was an easy mark. He is a good repairman. However, due to the dishonesty, I rated the experience an F as honesty is the cornerstone of a reputable business.
    - THERESE N.
  • A
    Extremely well. John was very professional and courteous. The work was done quickly and exactly as promised. This pricing was extremely competitive - matter of fact we got more that 2 of his competitors offered and at a lower price point. We would recommend and use again. (Note competitor quotes : $425 - $650.00)
    - Diane S.
  • A
    Terrific customer service. I called on a Sunday morning and left a voice mail message. Brad Hershey returned my call within 15 minutes and asked questions to trouble shoot my problem. He informed me of the labor cost over the phone and I set up an appointment. Eric the technician arrived the next day. He was professional and worked quickly. Eric first discovered that the door was set in a manual mode. He showed me how to put it back into regular mode so that the door would properly work with the garage door opener. Eric also opened up the cover to the garage opener to inspect the gears inside. They looked okay, so he went ahead and lubricated the parts to ensure they continue to work well. He noticed that three brackets on the door were cracked, so he replaced them. Eric also aligned the door sensors, but because they have been working irregularly, I asked him to replace them. That's when Eric discovered that at some point in time one of the sensors was replaced. He explained that the safety door sensors are packaged as a set of two and they should both be replaced at the same time. Overall, I was very pleased with the service and pricing from this company and would recommend them to other condo owners in my building.
    - Monica L.
  • A
    We had Crystal install our new door a few years ago. The wall mount was not working. I trouble-shot it & narrowed the problem to the wall mount or the wiring. While they were very busy, they got me scheduled in on a Saturday just a few days out. They called to give an approximate time of arrival; then called when they arrived to my detached garage. Victor was professional, courteous, & quick. He determined it was a defective wall mount, replaced it, & was done in under 10 minutes. No charge. Good for a company to take care of its customers.
    - ROBERT K.
  • A
    It went excellent, they install my garage door and did a great job way back 2015. I called them again and provide a professional job. Rick in the office is very responsive and gives a top notch service.
    - Theresa J.
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Garage Door Repairs in Chicago

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