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Dry Cleaning reviews in Chicago

Real People ~ Real Reviews ~ Real Results

  • we've used this cleaners for seven years. Nothing but problems. Pick up and delivery from a Gold Coast building. Autopay with credit card. We did not receive our cleaning the past two drop offs so I called this morning. 
    Before I could even tell them who I was they said my name. Cell phone to cell phone; pretty clear they had my number. They said they didn't have my phone numbers. They said their delivery man tried to call from my building lobby. 24/7 doorperson and who calls me several times each and every day. Very secure building.
    My credit card had a security breach in February so I have a new number. Provider name locked. needed the new number. After thousands and thousands of dollars of business over the years and they clearly know where I live, on the lake, they wouldn't release one week of dry cleaning without payment? And they say they don't have a phone number for me?
    I will never send our $400 shirts, $3,000 men's suits, formal wear or anything else to them again. Today is the last day.
    I'd even venture to guess my credit card may have been breached at this very unprofessional business. Based on what happened today it seems very likely.

    - Beth K.
  • I use them every week.  Generally it's about $5 or $10 on an average each time I go.  He's great and the owner does a really good job every time.  His quality and responsiveness is all very good.  They are close by and it's very convenient.  Prices are excellent.
    - Brenda R.
  • It's disappointing, I have used this service for YEARS!  Unfortunately, I will no longer :( . Today I went in to pick up existing laundry I had dropped off and drop off some cleaning rags.  I travel a lot and the service helps a ton.  I don't usually bring in the rags, in fact this was the second time I believe I had.  Upon entry, someone Provider name locked. from behind the counter who I didn't recognize and came up to me.  She asked if she could help me with something and I informed her I had a pick-up and drop off.  She looked at the bucket and said "Really?"  I said I didn't understand what she meant, and she said "Really, there is a 10 lb. limit."  At that point, I just wanted my laundry so I asker her to get it.  When she came back, she said the credit card machine was down.  This was $60, so not trivial.  I went to the bank to get it and came back.  When I paid, I look for a 10 lb. limit sign and then asked "Is there a 10 lb. limit notification somewhere?"  She said, the girls already said they told me (which they hadn't).  
    I asked her if she was the owner, which she said she was.  I said is that how you Provider name locked. your customers with a "Really?"  Had she explained the policy or even said, we have to charge you $10 I would have been ok with it.  But there was no policy in sight and no explanation.  It's sad because the workers there are pleasant and have always done a great job.  It's almost like the owner came in the one time she does per year, and she is terrible.  I can't take my business there anymore.
    - Timothy B.
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Dry Cleaners in Chicago

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