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Drapery Cleaning reviews in Chicago

Real People ~ Real Reviews ~ Real Results

  • Absolute pros, start to finish.  Very neighborly/friendly on the phone, and so professional in execution.  On time pick-up and reinstall.  Very happy with the results.  Wonderful!
    - Kelley A.
  • Provider name locked. came exactly when he promised, gave me an approx. cost (final price determined by extent of repair) and removed the drapes.  He told me when he would return, called me the day before to confirm and brought my "like new" dining room drapes back and rehung them.  I've had them cleaned before and they NEVER looked this good!  The repair was beautifully done as was the rehanging.  I would STRONGLY recommend Provider name locked. and Provider name locked. !
    - SYLVIA S.
  • Our carpets were not dirty.  We wanted them cleaned for a newly crawling baby.  As they cleaned the carpets, they wore their outside shoes.  So they literally would clean the carpet, then walk right over the cleaned carpet with dirty shoes that were worn outside.  It totally defeated the purpose of what we told Provider name locked. that we wanted accomplish.  Provider name locked. mentioned that they were also fully capable of cleaning drapes.  Since our custom-made drapes had some dust on them, we allowed Provider name locked. to take our drapes to clean them.  When Provider name locked. team returned the drapes, 1 week late (because they were supposedly locked in a truck and they didn't have the keys) they incorrectly hung them and then Provider name locked. worker admitted to us that they were not in the original condition that he saw them in before he took them to get cleaned.  Our drapery company that has been in business for over 60 years came to look at them and said they could never be restored to their original condition.  They were clearly wrinkled and destroyed at the top and they were very noticeably shrunken.  Provider name locked. does not have the expertise to clean drapes.  He clearly doesn't understand the different materials used to make drapes and used too much heat to clean them.  When we approached Provider name locked. , he said that he could fix them.  Knowing that they cannot be fixed, we are still willing to let Provider name locked. try to fix them as the first step to resolving this matter.  Basically, he wants to try to take down the hem and make the drapes longer.  The drapery company said this will not work, told Provider name locked. this will not work yet we are still willing to give Provider name locked. a Provider name locked. to try his solution.  The only problem, Provider name locked. will not respond to his emails or messages left on his telephone.  We are unable to resolve getting our $1600 custom-made drapes repaired or replaced because Provider name locked. does not respond to his customers when there is an issue caused by his company.
    - Rae M.
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Drapery Cleaners in Chicago

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