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Drain Pipe Installation reviews in Chicago

Real People ~ Real Reviews ~ Real Results

  • They did a televised inspection of the main sewer line and the basement drains to determine where the smell was originating. They determined the cause and proposed options to remedy the problem. Very knowledgeable and friendly.
    - Holly H.
  • The section of the 10" line collapsed where a large root entered, thus the work to replace the 5 foot section.  The only minor occurrence was that debris was left in place after the replacement was complected, for almost a week.  The owner, however,
    apologized for the incident and gave a us nice box of mixed nuts as gift.
    - James M.
  • This was such a bad experience, I had to add it to the list for future clients to avoid.  Our main incoming water line clogged/broke.  We had almost no water coming, just a trickle from the basement sink.  We called The Scottish Plumber, but they referred us to Provider name locked. because they didn't have the license for the outdoor replacement.  We were told to expect a call from Provider name locked. .  We waited a day, no call.  Called back the Scottish Plumber who had referred us.  He told us he would have Provider name locked. call.  Finally got a call from him.  I asked if he could come as soon as possible to look at the problem because we had no way of washing, cooking, cleaning, etc.  We were filling up buckets of water and melting snow to flush our toilets!  He came and said we would have to replace the pipe from the city box at the parkway to our house.  He told us it would be a day or two to get the permit from the city to dig, and a day or two to do the work.  We were relieved because we thought we'd be back up and running in two to four days.  Nope.  It was three weeks!  We kept waiting for news on the permit, and got nothing.  He would say that we would have it for sure tomorrow, and then we wouldn't get a call.  It was at least a week or so before they started digging.  He would say that he would be there at 9 in the morning, and then show up at noon, or not at all that day.  He had problems with his trucks not working, his equipment not working.  Unfortunately, in the middle of all this, his relative passed away and he took some time for that.  Once the digging had been done, he had to wait for the inspector to come to observe them actually replacing the pipe.  He said he knew someone and they would definitely be coming on Monday.  On Monday, still no one.  They finally had to replace the line without the inspector and take a video to show them when they came, but they had to leave the pits open so the inspector could see the pipe.  So we finally had water, but still huge holes in our front lawn and dirt piled everywhere.  This went on for a couple more days.  The day they finally came to fill in the holes they said they would be there at 11 or 12.  I canceled something else so I could be home, and then they didn't show up until 2.  It was a very frustrating experience.  I would not recommend this company to anyone.  The work is done, and we have water, but I can't imagine it would have been such an arduous journey with a more professional company.
    - Cara and Jay H.
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Drain Pipe Contractors in Chicago

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