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Biohazard Cleanup reviews in Chicago

Real People ~ Real Reviews ~ Real Results

  • I cannot even begin to express how wonderful the Provider name locked. team were.  They tackled the problem efficiently and professionally, removing and disposing of all of the miscellaneous items in the basement, which had been ruined.  Then they cleaned the basement thoroughly and sanitized it.  All the work was accomplished in about half a day.  Well done.
    - Christine K.
  • Great experience, called from work around 4:00 pm on a Friday after getting a frantic call from my husband that our basement was flooding.  Provider name locked. and his team were at my house within the hour and worked well into the night and all weekend. I would highly recommend.
    - Catherine S.
  • After many years of accumulating books and CDs, my condominium became cluttered to the point that my board and management demanded an immediate clean-out. The clutter also Provider name locked. to a roach infestation. The building manager emphasized that anything less than my immediate cooperation might lead to fines and/or legal action by the board. This did not give me a great deal of time to find a company that could help. The manager gave me Fire Clean’s name as one of three possible companies. I called them and arranged for their representative, Provider name locked. , to visit and assess the situation.

    When Provider name locked. visited me on June 13, 2010, he advised me the job would take two days. On the first day, he and an associate would set off roach bombs in my unit. On the second, they would bag and remove the clutter. The work would be performed by an experienced Hazmat team in Hazmat suits

    When Provider name locked. visited, he had already spoken with my building manager, and knew I was under intense pressure to get the job done as quickly as possible. He knew, in effect, that I was a captive audience and didn't have time for comparison shopping. Provider name locked. quoted me a price of $6,900 for the job. He volunteered that he was cutting his profit to the bone, and the company would make less than $1,000 on the job. Believing I was getting a reasonable price because of this statement and the professional staff who would be involved--and because I didn't have time to interview other companies--I booked Fire Clean for June 28 and 29, 2010

    On June 28, Provider name locked. and his associate arrived to address the roach infestation. They set off three bombs in my two-bedroom unit, the kind of bombs one can purchase in any hardware store. They also sprayed an unknown liquid into the air. They were in my unit for less than half an hour. Six crew members showed up the next morning, and a seventh joined them later. They wore no Hazmat suits, and were clearly not Hazmat professionals. A couple of them had draped what looked like sections of plastic garbage bags around their legs, but most didn't even do that. Although they were nice guys who worked diligently, they were clearly unskilled workers. All they did was put my belongings in plastic bags and take them downstairs to the two dumpsters they had rented. They did NO sorting, NO cleaning, NO disinfecting. .There was no  spoiled food, no garbage, and no organic matter for them to deal with.  Their actual work time in my unit, considering their lunch and break time, was 4-1/2 hours.

    Provider name locked. showed up later in the morning. After a brief visit to my unit, he disappeared for a lengthy period of time. As it turned out, he went to my building manager behind my back, and told her my carpeting needed to be disposed of, and that my unit needed to be bombed for roaches three more times He then came back to me and told me these were HER demands. I asked on what basis she had demanded my carpet be removed, as she had not herself inspected it. He told me it was because of all the reports she had gotten from the building staff about the condition of my carpet. This was an obvious fabrication, since I hardly ever had the maintenance staff in my unit; the carpet was, by and large, not observable because of the clutter; and it would be absurd, in any case, for the staff to tell the manager about the carpet but not say a word about the clutter. When I had a Provider name locked. to talk to the manager, she confirmed that these were Provider name locked. ’s suggestions, not hers, and that she had never received reports about the condition of my carpet. Provider name locked. then offered to sell me new carpet at the "very generous" price of $6,500 for my 900 square foot unit. That is of course a ridiculous price for carpet remnants left over from the company’s restoration jobs, but it does explain the motivation for Provider name locked. ’s telling my manager my carpet was not salvageable. Because of the lurid and inaccurate picture he gave my manager about the condition of the carpet. I did not have the opportunity to consult with a carpet cleaning company to determine if the carpet was salvageable after all. I was told to get rid of it, period. That cost me almost $2,200. Since the job was done after normal business hours, I also had to pay the building engineer to stay and supervise the removal. The company that removed the carpet did not find roach eggs therein, in contradiction to what Provider name locked. told my manager.

    As for the proposed additional roach bombings of my unit, I told Provider name locked. that was simply not possible because I had no place to stay with my pets for the entire week I would need to be out of my unit--and additional bombing had never been discussed. Provider name locked. then reported to my manager that I refused to let the company complete the work. I subsequently spoke with several pest control companies, all of whom were adamant that one should never set of insect bombs in a high-rise building unless all units are treated at the same time. Otherwise, the roaches will just migrate to other units.

    I sent the company an email two days after the work was completed, complaining of their exorbitant charges and Provider name locked. ’s duplicitous behavior. I reminded them they had been working for me, not my building manager, and that Provider name locked. 's back channel communications with the manager were unconscionable. The company did not reply. I subsequently reported them to the Better Business Bureau, and they finally responded after several weeks.  They claim they were in my unit for five hours on the first day, setting off six roach bombs.  However, once you set off roach bombs, you have to leave the premises immediately.  You cannot remain for five minutes, let alone five hours. They further claim they were in my unit for nine hours the second day, instead of the 4-1/2 hours I noted.  This is easily contradicted by the office staff in my building who observed their arrival and departure.  Moreover, my building does not allow contractors to work past five PM.  If the job took nine hours, they would have had to return for a third day, which they did not. I take the company's exaggeration of the time they spent as a tacit admission that $6,900 for 36 hours of essentially unskilled labor that any moving company could have provided is a grossly excessive amount.

    Let’s consider some numbers. If the company paid each of its workers $15 an hour, a plausible and even generous amount for an unskilled worker, and  paid them for a full, seven-hour work day, the total would amount to $735. My research indicated that the two dumpsters they ranted probably cost in the neighborhood of $500 each, including drop-off and pick-up--another $1,000. A reasonable figure for the half-hour initial visit for bombing is $50. Altogether, then, we have costs to them of less than $2,000 as against their charge to me of $6,900. Again, Provider name locked. ’s specific representation was that the company was cutting its profits to the bone and would make less than $1,000 on the job. I certainly believe a company is entitled to make a profit, but--well, you can draw your own conclusions.

    RESPONSE TO COMPANY RESPONSE:

    As noted above, I also filed a complaint against the company with the Better Business Bureau.  Their reply contained a number of patently false statements, and I suggested they would have shown more integrity by simply stating they reviewed the job and believe their price to have been fair and equitable.  I’m flattered that they took my advice in their present response.

     The company’s “logic” appears to be that nobody forced me to book them.  A poor excuse for price gouging, in my opinion.
    - Richard G.
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Biohazard Cleanup Companies in Chicago

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