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Banking reviews in Chicago

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  • I like everything about them.  They are very responsive, respect their customers, and have a broad range of services and products.  Their customer service is excellent as well.
    - John E.
  • Avoid Provider name locked. at all costs for a refinance.  Please note, I do not hate Provider name locked. - I use Chase for personal and business banking and am happy with the service I am getting with that.  That being said, I had a lousy refinance experience and they refuse to refund my money.  So yes, I have conceded to finding public forums so others know my story and hopefully avoid the same headache.  BTW, I had a great experience with Guaranteed Rate on Ravenswood and used them for my original mortgage.  I used Chase this time because my mortgage was held by them and thought it would be easier (false!).
    Chase did a refi appraisal in December/January and it was a joke.  There appraisal came in well below even my conservative estimate and their internal appraisal escalation effectively involved ME researching and trying to challenge each portion of the appraisal.  What am I paying them for?  Also, keep in mind that Chase owns the appraisal company they use.  Isn't that kinda like giving yourself your own grades, or raise, etc?  
    When it was clear to me the appraisal escalation was going nowhere, I didnt wait - I called Guaranteed Rate to receive an appraisal.  The Guaranteed Rate appraisal came in 11% over the Chase value...and it was completed 13 business days after the Chase appraisal.  The variances in the measurements and specifications of the appraisal amount to errors and omissions in the Chase appraisal.  Probably reflecting the amount of time and notes that I saw each appraiser take.  BTW, the Chase appraisal costed me $400 and the Guaranteed Rate appraisal costed me $250.  Also funny is that Chase told me they don't make margins on their appraisal and the appraisal has a line item specifically for markup!  FYI - I paid close attention to the disclosures that I signed indicating that Chase has a reciprocal business arrangement (i.e. adds margin) to some servies and the appraisal was not included in that list of items.  Anyways, I've tried escalating and while responsive, Chase has done very little to actually examine my issue.  Nor have they confirmed an 11% variance in value is normal/acceptable - just that they have internally reviewed it.
    In Summary:
    Guaranteed Rate: A fair appraisal, good rates, super fast closing.  I went from starting the process to closing in about 35 days. 
    Chase: Polite, communicative, erroneous appraisal, waste of money and time even if you're mortgage is already with them.
    - Kanhai K.
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Banks in Chicago

Companies below are listed in alphabetical order.
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