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D
"We took our 2007 GMC Acadia in to Castle Buick in North Riverside and LT received our car. We asked for an estimate on repairing the stereo/sound system that would" turn off at random times, the left rear window which was inoperable, the A/C system which would not blow cold air, and the air filter system because the car smelled like horse when heat/air system was turned on. Ever since we went to 's pumpkin farm it has smelled like a horse's tail in the car when the air system was initiated. We left our car at the dealer for a day and were given a loaner car, for which they required a $200 refundable deposit. They had us sign off on some paperwork and said they would contact us later in the day. They came back with the following estimates: $776 to replace amplifier to resolve radio/sound problem, $395 to install new window motor regulator for inoperable left rear window, $285 to evac and recharge A/C system with dye test (or an additional $160 if we would like to replace the evaporator core), and $260 for new cabin air filter and deodorizing. We got some other quotes and decided to have the work done elsewhere. We told the dealer we were not having them do the repairs and came to pick up the car. They gave us some paperwork to bring to the cashier, which we thought was just a formality, since we were not expecting any charges, but when we went to pay at the window it turned out to be $280. Apparently they were charging us for two hours of labor to diagnose the problems, but never informed us of these charges. We have had work done there before, but probably have never NOT had work done, so were not aware of the diagnosis fees. The asked LT about this who said that "we signed off on it" and claimed he did inform us of the charges. When we looked at the paperwork, there was a dollar sign and big 2 that looked like a Z next to an 80 on the sheet I had signed, but it was never pointed out to me. She had advised me to give the service manager, , a call. He basically said there's nothing he can do. Bottom line is the prices they quoted were below average, and it felt like we were deceived on the cost to provide an estimate. It appeared to be $80 on the invoice with no clear verbal communication and it ended up being $280 when we checked out at the pay window. Granted, the $280 could be applied to repairs, but we had our repairs done at a different car shop (except for the amplifier install).

-ED D.

C
"The dealer seemed great when I dropped off the car. But communication with the customer service agent after was spotty. I was unable to pick up the car until the" next day even though it was ready in time for me to pick it up because the agent did not return my call. The next day when I picked up the car, there was a broken part in the interior that was not broken when I dropped it off. Yes, they replaced it for free and they even picked up the car and returned it after the repair but it was still an enormous waste of time.

-Michelle G.

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  • We took our 2007 GMC Acadia in to Castle Buick in North Riverside and LT received our car.  We asked for an estimate on repairing the stereo/sound system that would turn off at random times, the left rear window which was inoperable, the A/C system which would not blow cold air, and the air filter system because the car smelled like horse when heat/air system was turned on.  Ever since we went to Provider name locked. 's pumpkin farm it has smelled like a horse's tail in the car when the air system was initiated.
    We left our car at the dealer for a day and were given a loaner car, for which they required a $200 refundable deposit.  They had us sign off on some paperwork and said they would contact us later in the day.  They came back with the following estimates:  $776 to replace amplifier to resolve radio/sound problem, $395 to install new window motor regulator for inoperable left rear window, $285 to evac and recharge A/C system with dye test (or an additional $160 if we would like to replace the evaporator core), and $260 for new cabin air filter and deodorizing.
    We got some other quotes and decided to have the work done elsewhere.  We told the dealer we were not having them do the repairs and came to pick up the car.   They gave us some paperwork to bring to the cashier, which we thought was just a formality, since we were not expecting any charges, but when we went to pay at the window it turned out to be $280.  Apparently they were charging us for two hours of labor to diagnose the problems, but never informed us of these charges.  We have had work done there before, but probably have never NOT had work done, so were not aware of the diagnosis fees.  The Provider name locked. asked LT about this who said that "we signed off on it" and claimed he did inform us of the charges.  When we looked at the paperwork,  there was a dollar sign and big 2 that looked like a Z next to an 80 on the sheet I had signed, but it was never pointed out to me.  She had advised me to give the service manager, Provider name locked. , a call.  He basically said there's nothing he can do.
     
    Bottom line is the prices they quoted were below average, and it felt like we were deceived on the cost to provide an estimate.  It appeared to be $80 on the invoice with no clear verbal communication and it ended up being $280 when we checked out at the pay window.  Granted, the $280 could be applied to repairs, but we had our repairs done at a different car shop (except for the amplifier install).
  • The dealer seemed great when I dropped off the car. But communication with the customer service agent after was spotty. I was unable to pick up the car until the next day even though it was ready in time for me to pick it up because the agent did not return my call. The next day when I picked up the car, there was a broken part in the interior that was not broken when I dropped it off. Yes, they replaced it for free and they even picked up the car and returned it after the repair but it was still an enormous waste of time.
  • I have been a customer of the Provider name locked. Dealer Group for many years. I had an almost flat tire and was lucky enough to be able to get to the service dept. I had called to see if they could squeeze me in for an appt. I drove into the service dept and they took me promptly.  I waited in there very comfortable waiting room and in no time my car was ready. The people who work here are all so nice and the atmosphere is professional. They even offered to drive me to the mall if I did not want to wait at the dealership. A great bunch of people!




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