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Water Delivery reviews in Charlotte

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  • Everything has been mostly great until about 3 months ago.
    We have had a budget plan (Four 5 Provider name locked. spring water containers) delivered every 4 weeks. We love the water and have had no issues... until.... 3 months ago....
    We suddenly started getting the wrong water delivered (purified water) and sporadic deliveries. When you have sporadic deliveries, you don't leave the empty bottles out and they stack up.
    We have called DS Waters (the company that seems to manage the call center for Provider name locked. ) and we literally have waited 20 minutes each time for a representative. Each time, they tell me that I am on a plan that gets purified water, yet for the last 3 years I have been getting spring water. In addition, my bill shows spring water. They are very nice and say that they are updating the account and will send the delivery driver out within 2 days. That never happens, the water sits out on the driveway for 2-3 weeks until the next scheduled delivery.
    Very frustrating and unfortunately we canceled service. I would have happily continued if they would have fixed their problems. Lastly, there was literally no attempt to change my decision when I called in. They were apologetic and advised when the final pickup would be.
    Beware! I hope they get their act together again.
    - TODD A.
  • They then sent out a service guy that had a completely different filter and they brought out an extra one (we had ordered two) which fit. They then charged us for the visit. I told them I didn't think this was appropriate because if they would have sent out the right filter the first time they wouldn't have had to come to give me a new one. We went back and forth about the problem and I ended up having to call about five times before I could get it resolved the way I felt it should be. We have been using them for many years and this is the only time that we have had a problem with them. The approximate cost is for two sets of filters for four total.
    - CHERYL S.
  • Provider name locked. bell is our delivery man and he does an excellent job for us. I have also spoken with Provider name locked. in the office. They have both been very responsive and customer oriented in handling questions and requests.
    - ED M.
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Water Delivery in Charlotte

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