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Transmission Service reviews in Charlotte
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We had taken our work vehicle to another transmission shop, lured by the free towing offer. They then told us that it would cost $450 to open up the transmission just to provide us an estimate. We paid them $70 for the tow and promptly took our vehicle to Provider name locked. , based on his reviews here.
The owner took our vehicle for a test drive and told us that the gears were fine but something was wrong so that you had to shift manually. He fixed the problem and told us that it should be fine but of course the transmission was old and would eventually need to be overhauled.
These guys understood that we wanted to have a minimum spend option as well as a full option
In the end, we took the short term fix just to get back on the road but should anything happen we will definitely take it back to these guys.
- WOODROW C.
My transmission went out in my old pickup. Having had Provider name locked. do work for me in the distant past (and being happy), I gave them the first shot at fixing it for me. They told me they could rebuild it with a day and a half turn around. Provider name locked. had the truck towed from my home to their shop (free towing) which I thought was cool. As I recall, it took them one extra day to turn the truck back over to me. I had to pick it up after they were already closed and had problems right away. The transmission shifted pretty hard between first and second, it had never done that before.
The next day I called and spoke to the manager "Provider name locked. " and told him the problem. I was behind at work and needed the truck but, I did not want to Provider name locked. damaging anything. He assured me that it would NOT hurt it to drive it like that and said they could look at it on my return for the 10 day inspection (required for warranty.) So, I drove the truck, still taking it easy, because that hard shift was irritating if nothing else. Bought it back for its inspection and found out they had fired the man that did the work on my truck. (not sure why)
The new mechanic (Provider name locked. ) said, if I had some time to spend he would look at it then. So, I stayed there while he did an inspection. He found a problem and showed me a defective used part which was put in or left in my truck that could be the cause and replaced it. On the driving test it failed. Provider name locked. told me it was not a big problem,and in fact it was better for the transmission, because the hard shift caused less heat, but when I had some more time to spend to drop it off and he looked at it again. He understood I wanted the truck fixed right after spending that much. Assured, I agreed and tried to catch up on my now much behind work.
In the AM on October 22nd, on my way to work the truck shifted from first to second with a bit Provider name locked. thump than usual and I was coasting down the road with no second gear, or third, or fourth. Made it to a parking lot and called Cottmans telling Provider name locked. what happened and where I was. He told me right away that the tow truck was my problem, to read the warranty. I protested and told him they were the ones told me it was fine to drive it like that. Again, he referred me to the warranty.
OKAY! Called a tow truck myself (not happy) and waited a while. Just fooling around, I started the truck and checked all the gears again. Found I had reverse and first gear working. Canceled the tow, put my flashers on and headed to Cottomans at about 5 mph. When I finally got there Provider name locked. seemed to have an attitude. I had to call a cab to get a ride home. Again, I reminded both Provider name locked. and Provider name locked. that they said it did not hurt it to drive it with the hard shift and that is when it broke.
Again, out of work, on the third day I got a call from Provider name locked. at 10:30 am, saying my truck was ready. I made it to Cottmans that afternoon and Provider name locked. was gone. Provider name locked. was there, but seemed confused, my glove box was dismantled in the truck and the computer partially removed. (the truck was not fixed) He said he found an issue in the trucks computer and told Provider name locked. to contact me. Provider name locked. told him (Provider name locked. ) that he could not get me to answer the phone and had not heard from me (??).
I decided to take the truck and finish the repair myself. The truck made it home okay, a few miles. Next day (Saturday), I drove down the hill to the Autozone to get a compute, didn't make it. A part they installed in the transmission (a servo?), partially came out and blew all the transmission fluid on the road. It was Sunday, so I had the truck towed home, then Monday am first thing, took back to Cottmans.
I remained there while Provider name locked. re-installed the part to get me on the road. I asked Provider name locked. if I was liable for the tow truck, since it only made it about 6 miles. He discussed it with Provider name locked. and they decided I was due a refund of the tow this time BUT, they could not give me cash. The "lady" told him it had to be a check (though I had receipts in hand). Come back tomorrow and the "lady" will write you a check.
Next afternoon about 2:00 (after installing a new computer in the truck, FIXING the shift issue (finally), I stopped by to get my check. I was told the "lady" was not there and would be there about 330. Provider name locked. got my number and told me he would give me a call as soon as she arrived. I told him, I misplaced my receipts, he said "no problem at all, I trust you". So, I went home and waited. At about 430, hearing nothing, I gave them a call and a "lady" answered the phone. I told her who I was and what I was calling about and she told me it was the first she had even heard of it. (??)
I told her, I was coming to get my check and she told me I have to have the receipts and that her accountant wont let her write checks without a receipt. Luckily, I had found both tow receipts. When I arrived, I got no apology, in fact I felt more ignored, but the "lady" did write me a check. Picking up on the conversation a bit, they had decided to take 125 dollars out of the mechanic's pay for the tow truck expense, so it was no loss to them receipts or not.
Actually, I do not think this is fair, because the FIRST rebuild should have been done right with the shift issue fixed. At least the second mechanic"Provider name locked. " was thorough enough to find the cause and my truck is shifting right now even though I had to install the computer myself. At this point I suspect that the "computer" problem could have been something damaged when the first rebuild was done.
Bottom line, I am not a happy camper this time with all the missed work (income) having to buy and install a new computer, and the fishy way they seemed to be when I simply wanted the tow truck expenses taken care of. My suggestion to the "owner" whoever they may be, would be to get rid of "Provider name locked. " and put the more honest guy in charge of this branch. As long as he is manager, I would not trust them with a vehicle of mine again and I cross my fingers, I do not have to bring my truck back in for further warranty work.- Charles H.
Stuck!!!.....Stuck out on the side of 77......I think it was a Monday too......
I'm pretty mechanical, and know that something in my 1996 Explorer gave out in the drive train....... Pulled up Angie's list on the smartphone there on the side of the road, pulled up Provider name locked. after reading the great reviews, and phoned the nice lady in the office. They dispatched the wrecker service and in an hours time, I was on the hook & headed for home.
Love my Explorer!!!....and after +225K miles, I had been worried how much time was left before something major went awry......Why, just the previous week, the old girl made it up Black Mountain, on the way to Asheville.........
Provider name locked. at Provider name locked. phoned a day or so later, and informed me that the Flywheel had broken away from it's hub, and that that was readily available and replaceable. We addressed my concerns of the age of the vehicle, and discussed replacing the Torque Converter and checking the health of the transmission. The guy's in the shop pulled the Provider name locked. down and there was no debris in the Provider name locked. or fluid. This informed us that after 175K miles since the old girl's last transmission service, that the overall health was quite good, and would survive a while longer with fresh fluid and filter. This honest, good health check was the deciding factor on whether to go ahead with the other services, which we did. A failed transmission health report would have sent this proud vehicle to the bone yard....the least dignified place for such a faithful servant throughout the years.
Now, almost 6 months after this service, my 1996 Explorer is humming happily across the roads and bridges of the Carolinas.
Could NOT have picked a better service than Provider name locked. to help me, and my old green friend, off from the side of life's road, and back on our Provider name locked. way!!! Thank You Provider name locked. !!!!!
- Steven R.