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Insulation reviews in Charlotte

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  • On June 11, 2015 we hired Nick Provider name locked. of AIS Insulation to insulate a bonus room on the top floor of our home.  We talked with other contractors regarding the project but selected AIS because Nick had the most logical approach.  Further, AIS has lots of great reviews on Angie’s List and he guaranteed his work.  Nick told us he did rooms like ours all the time and to expect a 12-15 degree difference in the room.  We trusted him and hired him.

    Two months after the job began the room remains unusable with the inside temperature consistently in the nineties.  We monitor the room daily for improvements but the best result we've had was an inside temperature of 92 degrees when it was 97 degrees outside.  There are a number of hotspots on the walls where heat is coming through, keeping the room from cooling properly.  Nick promised to keep working on the walls to remove these hotspots.  On August 4th he abruptly told us the problem was our HVAC unit and no longer his responsibility.  

    Blaming our HVAC unit/heat pump doesn’t make sense.  Our heat pump is in good working order and at 3 tons is large enough to cool this bonus room and the second floor of our home.  This second floor stays at a comfortable 77 degrees during the summer.  The bonus room is served by eight registers that operate at full air flow and Nick himself has confirmed there are no leaks in the ductwork.

    Nick told us several times that this room was the biggest challenge he's encountered.  That may be but we hired him as the 'expert'.  Nick also said on several occasions that our satisfaction was very important to him.  We thought that meant he would find a solution rather than try really hard but abandon the job if it didn’t work out.  We are stuck with a hot room that we've paid AIS a great deal to fix. 

  • he came out and inspected  the space and set up an appointment with a duct work company to make sure the duct work was sound.  upon completing their inspection and all's-well, he came on the appointed day, removed everything I could not get out of the attic, then two days to pull up the flooring in 95 degree heat, built a wall between the attic space over the house and the attic area over the garage.  he went up into the attic in the garage (climbing up a very steep ladder) to inspect the space, letting me know that there is evidence of water damage (maybe old damage from Provider name locked. ) but nothing required any repairs, just FYI.  one of his guys put his foot through the ceiling and they immediately repaired the tile (one that has sustained water damage) so, relieved no one was hurt falling through.

    the only issue is the deck built in the attic has a ledge around it, good for giving defined space for storing things but it is a little awkward getting into the attic, its just different.

    Nice group of guys, cleaned up everything, beautiful job and I actually do notice a difference on the second floor.  it would be cool downstairs and stuffy upstairs.  it is cooler upstairs, nice in these hot summer days.
    - Linda C.
  • He did it in a day. He didn't quit until it was perfect. He came back to check on it and thought one part didn't look good so he redid it. I love the attention to detail. It's holding water beautifully.
    - Ann. M. L.
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Insulation Contractors in Charlotte

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