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Find Top-Rated Charlotte Home Security Companies

There are 14 top-rated home security companies in your area.

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Home Security System reviews in Charlotte

  • A
    I called on a whim expecting to leave a voicemail as I had done with so many other providers. Jeff however picked up and asked for details about my needs. After a brief discussion, he felt confident they could get the job done. What impressed me the most was that the company was flexible with my schedule and came out the very next morning. Beyond the professionalism and attention to detail which I rate exemplary it was the quality of work that has won me over as a forever customer. They didn't just tack some wires together, they are neat, hidden and the tech explained everything throughout the process. I highly recommend them.
    - Prince J.
  • A
    I self installed our FrontPoint system. It went smoothly and my questions were answered efficiently and professionally by the FrontPoint staff. I would highly recommend FrontPoint as a home security system.
    - John S.
  • F
    I followed the directions and stuck the monitors on my doors and got it set up so the police dept would be called if it was breached. Over a period of 6 months, I had 3 false alarms because one of the monitors didn't fit on one of my doors well so every time there was a wind gust, it triggered the alarm. I wanted to have the police monitoring stopped so I could avoid a heavy fine for my 4th violation (if I continued to use it). They would not let me discontinue the payment for the police monitoring and insisted that I continue to pay for it even though I couldn't use it. I refused. Now they are suing me for $250 and their proxies are constantly calling me and threatening me. The law firm that they are using is telling me that in the contract that I signed, I agreed to pay all of THEIR legal bills. So did you know, that in signing their contract, you agree to pay all of THEIR legal fees if you have a dispute with them? Well you are, so I recommend finding another company that isn't so greedy. BTW, I spent a great deal of time with them over the phone and emailed photos of the problem I was having and their only recourse was for me to drill into the core of my door and put the sensor in there which would have compromised the structure of the door. That isn't what I bought into when I bought their package. I bought into peal and stick, not drilling into my doors and walls.
    - Nancy M.
  • F
    After having too many false alarms, I tried to stop the direct link to police because I was going to be fined by them if I had another false alarm. Frontpoint would not allow me to stop paying for that connection and threatened to sue me for stopping my payments for the monthly fee. They hired a collection firm and hassled me for months before I finally gave up and paid them the entire amount in full. Don't use this company. Find something that has no contract.
    - Nancy M.
  • A
    I needed immediate help getting my alarm system up and going. The company sent an agent that afternoon to evaluate my situation. And they sent a technician within 24 hours to update my equipment and get me armed and ready to go.
    - JAMES and ROSEMARY L.
  • A
    The installation went well, only took 2 hours. Our technician Blake was professional and knowledgeable . My family feels much safer now in this house. I would highly recommend this company to anyone.
    - Victoria V.
  • A
    Everything was installed very professionally as per agred and is working extremely well.

    I would highly recommend Phoenix Custom Systems to anyone looking for a home security system or audio system

    Tom Schnell
    - Tom S.
  • A
    Employee wonderful, explained all, suggestions on how to keep safe, added new smoke detectors and carbon monoxide with battery back ups for out of date items.  Had been meaning to get these updated, cost in line with Lowes and HD.  Will have them back.  Fire extinguishers if used they will replace for free within a time frame, not sure what that was.
    - mary beth b.
  • B
    They sent us a large box with many parts and pieces. They assured us we could install with no program. No one came to our house. All conversation was on the phone. We feel insecure about installing it ourselves, and arranged to send it back
    We returned it because the installation process was harder than described.

    - Carol F.
  • A
    Very responsive.  Manufacturing of household equipment seems cheap but seems to function ok.  Very polite every time I have called.  Signed a 3-year agreement for $50/mo for full time monitoring.  Only 1 false alarm within the first year.
    - Eric F.
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Home Security Companies in Charlotte

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