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Real People ~ Real Reviews ~ Real Results
I pay $226.54 a month for cable, land line and internet. I have been a customer for 6 years and have spent $2,718 per year for a total of $16, 311 for my home services. I called customer service to request a competitive rate with the bundles that are being offered to new customers, thinking that it would be in TWC best interest to retain me as a continued account. To my disappointment the response was that nothing could be done to provide me with a better bundle rate.
I am from the business sector and I consult on issues involved with consultative sale and relationship marketing. It is a given that when you combine repeat business with new business profits increase annually. From the conversation I have had with social and business contacts the customer satisfaction is very low for all services and contract types provided by TWC.
I predict that TWC will soon be the way of the American auto industry and go from a major player in the Provider name locked. place to an also ran when technology forces them to be competitive. Customer service will be the major resulting factor.
My recommendation would be due your research and find a company that is looking to the future and not blindly at present profits and will be a leader in the long term for the same services that TWC provides. Otherwise, you will eventually be changing service like I and many other accounts are presently doing.
Dr. C. B. in Provider name locked.
- Chuck B.
I mostly wanted to share my experience with Provider name locked. itself in order to warn other consumers about this company's poor service. Prior to moving to Provider name locked. , I was a Comcast customer for 3 years and I was highly satisfied with my cable service at that time. The service I received with Provider name locked. was considerably more expensive (even though my apartment building was subsidizing it), and much worse than any cable company I've had in the past.
I was most dissatisfied with cable service, though internet service was bad as well. I paid an arm and a leg for HD-tier channels each month, and at any give moment many HD channels didn't work. I could be in the middle of watching a show, and it would suddenly go to blue screen with the message "USA HD is currently unavailable- please try again later." This happened daily, and interfered with DVR recordings, essentially negating any HD benefit. When I reported this to Provider name locked. , they wanted me to pay to have a technician come out; from my perspective, I was already paying for the HD service, and if it didn't work, fixing it should be on their dime. Their equipment was obsolete as well: the DVR had limited recording space, and the guide/ VOD/ recordings were slow to navigate. The equipment I had with Comcast seemed light years ahead of the junk Provider name locked. installed. Incidentally, I usually had to call the TWC office anytime I had to unplug the DVR/receiver (such as when I rearranged components in my video cabinet); this was considered tampering, and required a reset from the main office. Finally, thunderstorms posed a problem for cable service; this was supposed to be one of the reasons to choose cable over satellite, but apparently Provider name locked. -area programming is beamed via satellite dish so anytime there was a severe storm, TWC would occasionally stop broadcasting EVERYTHING. Internet was quite slow, and it was cost-prohibitive to upgrade to a faster service.
I unfortunately had to put up with TWC for 2 years because the apartment building frowned on satellite dishes (and I've never really done satellite anyway). When I moved to a house, I switched to ATT U-verse and couldn't be happier. For less than I paid each month for SUBSIDIZED cable/internet/phone, I've got a larger DVR with whole-house service, 3 individual HD receivers, full movie tier, upgraded internet speed, and numerous other Provider name locked. . Plus I got 2 rebate Visa gift cards a month after I signed up.
Incidentally, cancelling service with Provider name locked. was unpleasant as well, but par for the course. The customer service representative was surly. He asked if there was anything he could do to keep my business, and I replied, "No, I've been dissatisfied for a long time." He abruptly hung up on me and gave me no instructions regarding returning the equipment. I was kind of lazy about getting this back to them, but I wasn't expecting the $300+ bill I received a week later.
I could go on and on and share even more anecdotes about the crappy service I received as a TWC customer. DO YOURSELF A FAVOR AND GET ATT OR DISH SERVICE!!- David Y.
I live in the Carolinas and flew to NY for scheduled installation appointment. Waited the entire day. Company was a no show. I phoned and reps refused to reschedule and did not return calls as promised. When I asked for a refund, was told it would take 30 days (took 5 minutes to debit my account when I first contacted company for service).- PAT L.