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Hardware Store reviews in Charlotte

Real People ~ Real Reviews ~ Real Results

  • My dining room table leg had come loose and I finally had to remove it completely from the top of the table to fix it.  The long wooden screw was stripped inside the leg, so it was impossible for me to tighten.  
    I asked Christian at the Hardware counter for advice and he spent almost 40 minutes fixing if FOR me.  Wow!  All I had to do was attach the leg to the base when I got home and it was perfect.
    Talk about going above and beyond!
    - Paula D.
  • I was happy with the design person at the Provider name locked. store.  However, she did not remain my Provider name locked. contact.
    The bath did not pass inspection. The subcontractor, Reliable, told me it was because they did not get a building permit, which they thought was not needed.  On the second (failed) inspection, the inspector told me the permit was only one of the reasons the project failed. The inspector made the subcontractors move the new cast iron tub.  Under the tub they had left a big hole around the pipe.  They also did not put the proper Provider name locked. on the walls surrounding the tub to keep the bathroom insulated.  The inspector made them fix the problems and it finally passed.  The project got going about the time it was supposed to be finished.  --  I am thankful to the Mecklenburg County inspection office for making sure my foundation was done correctly.
    The tiles on the walls around my tub/shower do not match the tiles on the floor  -  same family, but not the same color. They told me that happens when the lots are different.  So why don't they (Provider name locked. and/or subcontractor) check the lot numbers?  
    There were no spare floor tiles as I had requested.  One tile did not sit correctly on the floor and had to be taken out and replaced.  I gave them my "sample"  floor tile (from my original design meeting), but it did not match the other floor tiles. (It did match the wall tiles.)  No one (Provider name locked. or the subcontractor) was doing anything about getting the one tile that matched the floor, so I took the broken tile to the store and went through boxes of tiles to find one to match.  
    Disregarding that the floor and wall tiles don't quite match, the quality of the tile work was good.  However, the tile person poured the left-over materials on and behind my shrubs.  It also got on my brick house.  I had to dig out the hardened stuff.  It took the sub-contractor two tries to get it off the house.  The tile guy also dropped some of the mixture in my new cast iron tub.  I had to call them back to get it out.   
    Before the tile was put in, I changed my mind on how to position a grab bar (from horizontal to diagonal).  I discussed it with the worker.  He measured, wrote it down, and put in the necessary support.  After the tile was put in, the subcontractor sent a different person and he put the grab bar in wrong.  I told the subcontractor that one of their guys measured and put in the support.  They said it wasn't in their "Project Information Book" and they could not find anyone who remembered anything about changing it.  I found the diagram their person had made.  It had been written on the back of the Project Book cover.   They had to remove wall tiles to change it.
    The paint that is recommended for bathrooms by Provider name locked. , is not what they were going to use.  I made them take it back and use what they recommend.  
    I had to call the subcontractor back to get the window that was painted shut opened, then back again to repaint where the paint got chipped when they opened the window.  I had to call them back to put the second coat of paint on the door.  I had to call them back to seal the top of the shower with grout, so water could not go behind it.   The subcontractor did come back many times and did fix the issues, so the final quality of the project is good.  However, as professionals they should have done it right the first time.  
    I went to the Provider name locked. store because I thought they would manage the project and make sure it was done correctly.   I did not realize until I had problems, that after the in-store design meeting and purchase (you pay for everything up front), you work with the Corporate Office, not the local store.  if you have problems, you end up dealing with the subcontractor, not Provider name locked.
      
    - Nancy B.
  • The quality was good, but the process was terrible.  A job that should have taken four days took over a month and a half due to the very poor scheduling by the vendor.  Further, the contractor said mid-job that the plumbing would cost $600 more than the bid, but he would be willing to split the cost with me.  Since the plumbing was quoted after the contractor visited our house twice, and the issue he claimed was new was actually already known, I was not willing to pay extra.  I called Provider name locked. management and explained the situation, and then Provider name locked. dealt with the contractor.  I did not pay more than the initial quote.
    The bottom line:  The service was so bad that it didn't compensate for the good quality.  And it wasn't a particularly good price - I could probably have done better buying the merchandise from Provider name locked. (or other store) and found my own contractors to do the installation.  I won't use Provider name locked. again for a home improvement project.
    - Sandra G.
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Hardware Stores in Charlotte

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