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Post-winter Woes: Should I Repair or Replace My Crumbled and Cracked Driveway?

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Driveway crack
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Pros and Cons: Asphalt vs. Concrete Driveway

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newly poured concrete driveway
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How Much Does it Cost to Seal an Asphalt Driveway?

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asphalt driveway after sealcoating job

Asphalt Paving reviews in Charlotte

Real People ~ Real Reviews ~ Real Results

  • The cement patio itself was fine. The damage he did to my yard and my neighbors' yards was unacceptable. We agreed to a specific timeline, taking note of the rain we were supposed to be getting. I asked him to frame the patio on a Tuesday, which was a sunny day, so I could approve it, and pour the concrete on the next sunny day, which was Thursday. He didn't show up until late on Wednesday, and partially dug out the patio, without framing it. On Thursday, I was told he had young children onsite while I was at work, and poured the concrete. He left the Bobcat tractor in my backyard. I was stunned to see 12" deep tractor marks in my neighbor's newly sodded lawn. When I spoke him, he assured me he'd fix it to my satisfaction. The neighbor whose lawn he damaged was understandably upset, and had already called him. Friday morning, when he arrived to take the Bobcat, he became very aggressive when I told him I would not release a check until his equipment was removed and he'd repaired the lawn. He stood in my front yard, yelling at me, while another contractor and neighbors looked on. He insisted that I should have known a cement truck would do that kind of damage. He proceeded to grab a hoe and hack away at the tire tracks in anger. Unfortunately, he created more, and significant damage, by extending the tracks another 20 feet, into our front lawns, and to the sidewalk. I was at work, and asked him not to come back to my home, or do any further work. The landscape repair estimate I received was $500, and I was fearful of further retaliation. However, he came back, and laid down straw. I texted him once again and asked him to leave. He continued to work. I was forced to tell him that I would have to call the police if he did not leave. I also had to tell him that because of his aggressive behavior, I would not be willing to meet with him in person. In all sincerity, I am afraid of him, and afraid of retribution. He is now telling me that I rushed him, and it's all my fault, despite a contract written by him, with the completion date clearly stated. I was aware of other bad reviews of his work, and allowed him the opportunity to explain. He told me the customer was ''nuts'' and ''not right'', and I have no doubt that he'll tell future clients the same about me.
    - Terri S.
  • Only "complaint" is that after the work was done & payment was made, was when I was told by Mr Bryer that it takes the driveway 90 days to fully cure because of the heat. I may have waited until it was cooler to have it done. Otherwise I had no complaints.
    - David T.
  • Bad! Luvall was to begin the job 7:30 AM. When they didn't show I called the company. I was told because of the weather, they were not going to start until 10:30 AM. When they didn't show at 10:30, I again called the company. I was told they are on their way. Now, it is 11:30AM, no Luvall and no phone call to let me know there might had been a delay. I called Luvall again. The office clerk put me on hold while she called the project manager. The office clerk then assured me they were on their way. Now it is 12:30, no Luvall, no phone call. I called Luvall and left a voice mail. I had been waiting since 10:30 for Luvall to show up only to be told they are on their way. Luvall finally showed up at 1PM. By then, I was upset for being told they are on their way. The project manager told me he couldn't help that because he didn't tell me that. No I only spoke to his office staff. I guess he is saying his office staff are liars. Make sure you get what you paid for. The contract said two coats of sealant. I questioned why he wasn't applying two coats. His explanation was because he used really thick sealant. I later learned, after talking with other asphalt professionals, it is always best not to apply two thin coats of sealant then one thick coat. The sealant will last longer then the thick coat. The contract stated their were several faulty spots of asphalt the needed to be saw cut, filled with asphalt, then rolled with the roller. I questioned the project manager because he only marked three spots that were bad. We were charged for several spots. To make up the difference for the charges, he upgraded three speed bumps with extra asphalt. By now, the job is almost complete, when I questioned the cracks that were supposed to be filled with crack fill. The project manager said that was going to cost extra. I explained it was in the contract to do 4000 linear feet of cracks. He said he didn't know anything about that and would have to call the office.After confirming with the office, he proceeded to fill the cracks. After returning the next day to check out the project I discovered what was beautiful parking lots and streets when I left was now marked up with squiggly lines. Very ugly!! I called Luvall to find out when the crew was returning to put sealant on the cracks. I was told the job was completed. I questioned the project manager about the sealant. His explanation was the sealant was applied before the cracks were repaired so sealant after the cracks were repaired wasn't necessary. I told him I spoke to a gentleman at a different asphalt supplier then he used. Because he never heard of the company and because they were not local, he couldn't believe that company. This company is very large with several locations. One location is Greensboro. Every company that I spoke to said the cracks are suppose to be done before the sealant. And, yes, it will make a difference if he applied the sealant after filling the cracks with crack fill. So BEWARE!!!! Make sure you are getting what you paid for in your contract. Be prepared to supervise the job yourself every step of the way.
    - Debbie C.
  • We had a very complicated expansion project where we had multiple parties involved: the owner of our building (whom we rent from ), the city, and many different architects and engineers. When I first met Darin I felt that he was a trustworthy individual and I wanted him to help me accomplish this project so that I could keep focused on running my business. As we moved forward on the project the city proposed many hurdles that we think we should of been able to get around rather easily. However, much to our surprise dealing with the city of Charlotte and building is quite difficult to say the least. The city somehow turned a $117,000 project into a $256,000 project because of all their wonderful codes and regulations. Long story short the owner of our building agreed to pay for a portion of this project and unfortunately he didn't personally know Darin from Metrogreenscape. As a result he wanted to use his contractor. So we had to switch contractors in the middle of our project. As you could image this is never an easy change because it gets hard to draw the lines between what has been completed and hasn't been completed (Much of the initial work was completed on paper and had many hours intertwined into the project). Luckily for me Darin and I had a good working relationship and we worked together to come up with an agreeable figure that we could both agree on. Wished we could have just kept moving forward on the project with Metro but that was out of my hands. All in all Metrogreenscape was a good contractor and fair in their dealings. John
    - johnny m.
  • Completed in two days, one for tear-out and one to replace the concrete. All workers on both teams were cordial and hard workers. They were all experienced on this type project. Tom O'Neil and his company employees are first class to deal with.
    - Paul H.
  • Tom was professional, responsive, and reasonable. We ended up not being able to use O'Neil's on this project for reasons outside of their control, but I wouldn't hesitate to consider them for future work.
    - greg g.
  • They were very professional throughout the project and offered suggested solutions and suggestions on project which we incorporated.  The job took a little while to schedule due to the weather, but once they started they were done in just a few days.  The project included widening the driveway and back pad which is quite large.  The part of the driveway near the road was also widened to accommodate 2 cars with the walkway turning up to the house. One of the steps up to the landing was eliminated with their design which worked quite well.   A drain was also installed below the pad to drain off water.  This was their suggestion as well.  At first I was concerned about the amount of concrete there would be but everything turned out well and looks great.   The only thing I can even say that they could do better is to work on  timely communication.  Once they were onsite they were efficient and professional.  I would definitely recommend them.
    - Charles P.
  • The owner showed up personally to provide the estimate.  He was very professional and provided an accurate estimate both price and time frame.  He was not the best price, but others who i called either did not show, said the job was too small or never called back.  I would use him again.  Note: this was over 2 years ago.
    - Christopher J.
  • They were on time and professional.  The owners did the work and took the time to help me understand the process.  I love that they are two brothers who now run the business with their dad.  They take a lot of pride in their work and kept at it until we were satisfied with how the water would drain.  They did not have me pay them until the job was complete.

    - Denise R.
  • The company came out on time - and did an OK job of sealing the cracks - however I was not pleased.  Instead of arguing - the company came out 2 days later and re-sealed and finished the drive a second time.   No questions asked.  
    Every man on the job was professional and well mannered.  
    The job was well done.  I have used other paving companies in the past - and I have had horrible experiences - Oneils is a cut above all the rest.  I really hate dealing with paving - but these guys made it real simple.   
    You may pay a bit more - but you will be satisfied in the end.   I Highly recommend. 

    - Alicia T.
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Asphalt Driveway Contractors in Charlotte

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