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Family Doctor reviews in Charlotte

Real People ~ Real Reviews ~ Real Results

  • I called to schedule an annual thyroid check and the receptionist was extremely rude and unprofessional. After 10 minutes on hold, she answered abruptly, and I let her know I needed to schedule an appointment. "For what?" she barked. I hesitated then relayed the need for annual blood work and thyroid visit, and asked which should be scheduled first (the lab or visit). She proceeded to lecture me that she couldn't tell me what the physician might discuss with me during an appointment or about my condition. I acknowledged it sounded like I would need a physician apt first then asked if I could schedule a first available with Bill Provider name locked. as I'm almost out of my prescription. She continued verbally berating me about appointments, said 'no' she couldn't help and I'd need to speak to a manager. I requested to be transferred and was greeted by Sandy. Sandy was pleasant and promptly scheduled my appointment. I relayed my patient experience to Sandy and she affirmed she would speak to the person who answered the phone.

    Recently their best, and our preferred, physician Dr. Provider name locked. left the practice - and about 10 years ago a fantastic P.A., Provider name locked. Bolt, also left.

    I've been a patient at this practice for more than 20 years, referring my husband after we married (who last week also had a bad scheduling experience) and neighbors. Over the years, we've watched the service and clientele decline. We will not be using this provider again. We will be using Angie's List to find a new one for us.

    - Tam H.
  • THis is how an office should be ran with the friendly staff.  only waited about 10 mins after making my appt on the website.  Provider name locked. in and a quick discussion with DR. Provider name locked. and we were good to go.  <Made a follow up appt and was out.  Staff is just so friendly and easy to deal with.  They come down to my level and how i want to be serviced and i am a customer.  They get all this.  Great folks!.
  • Our appointment was scheduled within three weeks. We were very pleased with the office environment. Everyone was pleasant and timely. Dr. O'leary  was clear and concise. He did not come across rushed and asked many questions as well as explained all the procedures and expectations. We will definitely use the services of Provider name locked. Practice in the future. 
    - yvette W.
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Family Doctors in Charlotte

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