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Countertop Installation reviews in Charlotte

  • A
    Legacy Countertops LLC
    The Legacy Countertops Team did a perfect job with our bathroom granite design and installation. The entire process from beginning to end was a pleasure. I highly recommend Legacy for any of your countertops needs! Great Team! Rick R., Charlotte, NC.
    - Rick R.
  • F
    Georgia Carpet
    Awful, awful. Company subcontracted to Georgia Carpet and I cannot believe they are still in business. Cabinets were cheap quality and I had to constantly have them ���repair��� mistakes. Yes, I have photos. Quartz countertop had awful very rounded old fashioned corners which I didn���t request. White countertop I requested is a hospital yellow. Yuck. Floors? I expected oil poly as I had before, but they used a water based fast drying. Scratches easily. Difficult to deal with and issue dragged on two years . Photos available upon request
    - gwen m.
  • A
    Carolina's Stone Marble & Granite Inc
    Carlos was our sales person at CAROLINA stone. He was very professional and answered all of our questions throughout our selection process. The installation went very well. They installed an island with a cooktop cutout, as well as granite countertops. The cuts were perfect, the edging was as expected, and there were no problems on install day. The customer service was superb. This fabricator was less expensive than 2 other places I researched. I saw rave reviews about them on Nextdoor, so decided to check them out. I���m glad we did. No complaints! Thx, Carlos!!! Use them, you won���t be sorry.
    - Mike S.
  • A
    American Wood Reface
    We are back to our original beautiful kitchen and are very happy. This company is just amazing. Everyone is on time, and they are perfectionist at what they do. If you don't want to go with the headaches of a 6-8 week remodel, this is the company you want- you will have a beautiful kitchen in a week!!! Thank you so much American Wood Reface!
    - nancy l.
  • A
    Queen City Kitchens
    Queen City Kitchens is fabulous to work with every step of the way. Teri was so helpful from the minute we walked in the door and was always available whenever we had any questions. Once we chose our stone, we met with Donnie for fabrication. He gave us a tutorial on how to care for our new counters and helped us decide on the cut of the slabs to have the most beautiful island. Donnie also assured us that whenever we have questions in the future, he���ll be there for us. This is the type of customer service that I look for and will bring me back to Queen City Kitchens and I would highly recommend them to anyone working on a remodel.
    - Jim S.
  • A
    Queen City Kitchens
    Since I only needed a very small piece for my project, I was referred directly to the fabrication shop for a remnant. Donnie was extremely helpful in showing me what they had and in working out a very reasonable price. On the day they were cutting my granite, he sent me pictures asking my opinion and approval on what part of the slab I was most interested in for my piece, and he put me on the calendar on the day I requested for installation. The day prior to installation, we had a snafu with the cabinet makers, and Donnie did everything in his power to remedy the situation. The installers showed up on time and called in advance to let me know they were on their way, and they put in extra time and effort on site to work around the cabinet issues we had discovered the day before. This is the second time we have used Queen City Kitchens (Imported Stone when we used them to resurface our kitchen counters 3 years ago). They are a top notch operation, and a special shout out to Donnie and his installers for their promptness and their ability to help fix a less than ideal situation. We will definitely use them again!
    - Tracey B.
  • A
    Queen City Kitchens
    We worked with Richy at Queen City Kitchens. He was always available to answer any questions and to suggest alternatives when something did not fit our budget or taste. His drawings were amazing and their selection was top notch with a variety of materials in every price point. As someone with a BFA in Interior Design, I would definitely use Queen City Kitchens in the future.
    - Leslie T.
  • F
    Xtreme Countertops
    I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion.��� Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision.
    - Ken M.
  • A
    Granite Transformations
    I will be writing two reviews for Granite Transformations. We had countertops done, backsplash added, and cabinets refaced. Counters and backsplash are great, and that is what I will review here. Cabinets were a different story and will be reviewed separately. We could not be happier with our new countertops. The template process as well as the installation were quick and easy, they showed up on time, and were very professional. Concerns about a 'bulky' look by going over existing counters are unfounded, they look great and look like original installation. One of the best decisions we have made to have Granite Transformations remake our kitchen!
    - David E.
  • A
    JKH Cabinets & Carpentry Inc
    Angelique and the team at JKH Cabinets were amazing! I decided to be my own GC for a kitchen remodel and it was so easy because of Angel. Within 15 minutes of walking into the store I had picked out the cabinets and countertops that I wanted, had an in-home consultation planned for the next day, and had a rough estimate for how much it was all going to cost (about 1/2 of what everyone else was quoting me). The in-home consultation was also fantastic, Angel was exactly on time, working around my work schedule wonderfully, and providing great design advice. She helped me think through so many choices and came up with a design that I absolutely loved. The actual installation was easy as well, the team arrived on time, worked very efficiently, and were great with the dog, making sure he didn't escape. Countertops (quartz) were delivered on time, installed beautifully, and they gave me great advice on how to DIY the finishing touches. After the tiling was done, JKH came back to install the remaining trim, also working around my schedule, and touching up the cabinets after so many other people had been through the house. I cannot recommend them enough! It was the easiest part of the remodel because of them!
    - Kristin G.
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Countertop Kitchen Installers in Charlotte

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