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Carpet Installation reviews in Charlotte

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  • Our sales associate Provider name locked. Brown was experienced, knowledgeable, responsive and pleasant to work with. He was also the one who came to our house to take measurements and prepare the quote. After experiencing a confusing quote process at HomeDepot with multiple parties involved it was important for us to have a single person for contact. The crew that came out to
    install the flooring apparently was subcontracted and not fully informed about the scope of the work. It took a phone call with Provider name locked. to get them to do what was originally agreed. They did a fine job with the carpet on the stairs. The vinyl flooring itself was also done well. But the new quarter rounds, which they put where the vinyl meets the baseboards, where installed without removing silicone sealant left behind from the original quarter rounds.  The appearance was by far not “like new” as Provider name locked. had promised during his visit. After contacting Provider name locked. about this issue he sent out their own installation crew for inspection. They agreed to our complaint and came back the same day to remove the old silicone in the areas of concern and apply a fresh silicone thread. This took them less than an hour. The end result is excellent and grade A. I gave the B rating for professionalism because a company, which has been in the business for so long, should get the installation right the first time. We would use Provider name locked. &Blinds again.
    - Volker H.
  • This was a great company to work with...I went to their showroom area, picked out a carpet I thought would work, and Provider name locked. was helpful in getting me options to fit my budget. His price was great and it included the removal of my old blue carpet, putting in a new pad and new carpet. The company was great to work with, as I had a few delays in trying to juggle other projects (sanding of ceiling and floor repair) prior to the carpet installation. They were very accommodating and understanding and the carpet looks great! I would use them and recommend them for carpet install. in fact, some friends of mine have also had their carpet installed by this company after I recommended them.

    I plan on using them to install my kitchen cabinets in the future, but am still deciding on the design and so am dragging my feet, but look forward to working with them again.

    - nicole L.
  • Provider name locked. managed the job very well.  He was very present and available, had good advice, and was attentive to problem solving any surprises that needed to be attended to in a timely way.  He had very good teams for all the various jobs required (hardwood install, carpet install, custom runners, staing wood etc).  It was completed in a very timely way and we are thrilled with the results.  We definitely recommend them!
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Carpet Installers in Charlotte

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