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Appliance Store reviews in Charlotte

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  • My husband and I had microwave installed by Provider name locked. ’s on 07/23/13. Our microwave is currently tilted, when we tried to contact to repair it, they denied ever installing the microwave. They claim that they had in their records we refused installation and wanted our money back. They had a manager looked it up, and still couldn’t find any place where it was refunded.
    Last Monday we paid $35.00 for them to come out to look at the microwave.  To this day, they still have not done this for us and we have not heard anything.
    - John and Rosemarie M.
  • My wife and I needed a new washer and dryer, and consulted Angie’s List for aid in selecting a vendor.  I wanted a company that was dedicated to appliances, with the hope that having a smaller product offering would compel such a company to be very knowledgeable about their products and focused on customer service / support.   A mega-department store or home improvement chain was something I thought to avoid in this endeavor.

    I decided to go with Provider name locked. and Appliances, with a bit of caution based on previous Angie’s List reports, with particular attention to installations after the purchase.  Upon arrival at the store, I found it to be well organized, and my wife and I were pleased with the sales person we spoke with.  He was knowledgeable and willing to spend time with us going over the pros and cons of various models and manufacturers.   We purchased a washer and dryer set and everything to this point went well enough.

    On the installation day, we did get the call ahead notice of the delivery and the two installers arrived within the time frame given.  Then things started to go wrong.  After reviewing the layout of the dryer door, the installers discovered that the hinge side was on the wrong side of the door, and they were going to have to change it on the fly at the truck.  They managed to do so and then moved the appliances into position, then installed the washer hoses and dryer vent conduit.  Upon their departure, my wife was eager to get started and proceeded to do several loads of laundry.  Later that evening we came back to the house after an errand and heard the sound of dripping / running water!  Sure enough, the hot water hose to the washer was leaking, and a good size puddle was on the wood floor and flowing into an adjoining utility room.

    It turns out that the installation of the hot water hose was askew and really torqued on very hard.  It took a pipe wrench to be able to remove the hose, which severely damaged the hose coupling in the process.  The manufacturer of the washer told me that this was a problem for Provider name locked. and Appliances, so I drove down to the store, explained the situation and got a new hose, at no charge, and then installed it myself.  No leaks.

    So, I can’t fault the sales staff, which exchanged the hose and sold us the washer and dryer in the first place, but the installation was not satisfactory.  The alignment of the door should have been checked before delivery, as the sales person had already addressed that issue when we bought the dryer.  And the installation of the washer hoses was a very Provider name locked. matter that became a soggy nightmare. 

    - BRIAN P.
  • From the minute we met our salesman, Provider name locked. , until the last service request, we have been so pleased.  Provider name locked. is knowledgeable, friendly, courteous, and very service oriented.  It was overwhelming at first to think about replacing all of our kitchen appliances, but Provider name locked. knew exactly which appliances to direct us to.  No matter how many questions I had for him, he always provided detailed explanations and never lost his patience.  After shopping at other appliance stores, I realized just how professional Provider name locked. was.  The entire process with Provider name locked. was flawless.  The appointment was made, there was a call the night before the delivery, and then a call right before the delivery.  The delivery men were totally professional in their demeanor.  Even when two of the appliances required service (through no fault of Provider name locked. ), Provider name locked. was responsive and got that taken care of immediately.  I would definitely recommend both Provider name locked. and Provider name locked. .
    - Wendy K.
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Appliance Stores in Charlotte

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