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Water And Smoke Damage reviews in Boston

Real People ~ Real Reviews ~ Real Results

  • The guys came  to assess the damage and prepare a written estimate for me which I thought was fair. The work went ahead and each day I found the workers to be punctual and willing to please.  The amount of time they spent on the job did not seem to matter.They showed care and attention to detail every step of the way. Water blisters behind the paint were removed and sanded out before getting re-plastered.  The window casings and the rear bedroom wall took several days to sand out and let dry.  Very pleased with the quality of paint and suggestions that were offered.  Last to get painted were the areas that had water blisters so that it had a maximum amount of time to dry out.  Every little hole in all my walls was filled in and then sanded before painting.  After completion of the painting and repair work you could not tell that damage had ever occurred.  The job made my apartment look and feel better than it was before this accident.  I was so pleased with their professional work ethic that I contracted them to clean and re-grout my bathroom which now looked dingy compared to the rest of my place. That work was just as good as the previous job they had completed for me.Two weeks latter it was as if I had a brand new shiny, sparkling place which I can now take pride in because these guys take pride in their craft !  All in all I am 100% satisfied and can give Provider name locked. my highest recommendation without reservation.
    - Jim B.
  • When I first contacted Provider name locked. at the recommendation of my plumber at the time (who, as a result of his shoddy work on this job I no longer use), they were responsive and sounded great.  The rep said they would have everything done in a few weeks, restored to like condition (this was an insurance job as a toilet on the second floor broke and flooded through our bedroom ceilings, walls, floor and into the basement.

    As soon as I signed the contract with them, I didn't hear from anyone for a week.  I asked what the hold up was and was told they were securing permits.  Another week went by, someone else contacts me and says there is no permit needed at this time, the rep was wrong and they would start the work the next day.  For the next 10 weeks everything was stop and go.  The bathroom tile job was so poorly done by a subcontractor they had to redo it.  That same subcontractor did the bamboo floors, which looked good but instead of buying new trim (which the contract called for) they put on the old trim and did not even paint it.  The scuff Provider name locked. and gouge Provider name locked. in the walls were unbelievable.  The floor contractor had to come out several times more to replace the trim and patch the walls.

    On to the bedroom ceiling, after it was installed and painted, I noticed a wet stain forming.  Called my rep and was told it was moisture in the air and they put a fan on it for a weekend.  Water stain got bigger, turned out the toilet was installed incorrectly and was leaking.  (Side note, plumber also installed vanity poorly - inch gap from wall to back of vanity - they had to redo that as well.  Like I said above, we no longer use that plumber.)  They had to rip out the entire ceiling and redo it.  The first time the ceiling was hung, before the wet stain, it looked fine, flat and smooth.  The second time they had to redo the ceiling after the water leak, the drywall was hung or patched so badly, you could see where each individual screw was by the plaster mound over it.  After trying to tell me that's how drywall is done (despite the fact it looked fine the first time they did it) we had them redo it a 3rd time.  Finally, it was a flat ceiling again.

    Painting - the painters missed numerous spots, we had to point out spots on the trim, behind doors, around frames that they just skipped over.  Also, the contract called for painting the hallway and they tried to tell me it wasn't included.  I had to pull out the contract several times to make sure they did all the work they were charging the insurance company for.

    Finally, the basement.  It is the 3rd month into the project and they still haven't gotten to the basement.  At this point I was so fed up with them I asked for the invoice and said I would find someone else to finish the work.  It took another 2 weeks to get the invoice and several discussions with my rep.  The invoices he sent me simply did not add up.  I pointed out several mistakes (most in their favor) because I wanted to make sure I was paying the correct amount and I would never have to deal with them again and the rep kept telling me I just didn't understand how the billing software worked.  Well, I can understand that 2 + 2 = 4 and 3 + 1 also = 4 and in the end, the totals should match even if the breakdown categories were different (which wasn't the case on this invoice).  Finally, after speaking with an office manager and head guy over there, everything was worked out and I was able to pay the bill.

    I did encounter some nice people there, the office manager, the owner, and one of the site managers.  After speaking with some of them it sounds like I did have a problem rep who was fairly new.  But still, a lot of their subcontractors (floors, drywall, paint, plumbing) were not good and needed more oversight to ensure the job was done correctly.  I did get a great electrician out of the process who we subsequently hired to rewire our entire basement.

    What made this entire ordeal so much worse was the fact that due to the damage and work in process, we couldn't use our two bedrooms.  It was a small 4 room apartment and 2 of the rooms were out of commission for three months.  My husband, toddler and I had to sleep on the pull-out in the living room for the entire time.  Provider name locked. was well aware of that fact and still took 12 weeks.  To say it was an inconvenience is a massive understatement.

    I would never use this company again and I would not recommend them to anyone. 
    - Christina H.
  • The exceptional aspect of the service was the timeline- Provider name locked. was extremely fast in doing the job.  I noticed water dripping from my ceiling due to a water problem from an apartment above mine on Saturday March 17, and I was frantic because I had to prepare my apartment for an open house the following weekend. On Monday March 19 I emailed Provider name locked. , and he responded back to me on Tuesday March 20. By Wednesday at 7:30am he had two guys at my apartment. They completed the work by Friday March 21 two days ahead of my deadline. The work was good quality, and everything was cleaned and put away by the end of each day. The project manager, Provider name locked. Bartola oversaw every aspect of the work and was very professional and communicative through the entire project. I would definitely hire Provider name locked. in the future.
    - Conor S.
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Water And Fire Damage Services in Boston

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