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Snow Removal reviews in Boston

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  • We were recommended to Provider name locked.  Provider name locked. via Angies List and other folks.  We spoke on the phone to Provider name locked.  and set up a time for him to look and assess with us and then commence work. Both for snow removal and Mowing. and lawn care, all seasons.  We had spring projects planned re Landscaping plantings etc

    He told us his pricing for the mowing and weed wacking was $40 per time Or $45 if we wanted the beds weeded each time.  He told us it was a good deal to go with the weeding.  We chose $40 for the remainder of the season as we were doing major plantings in all our beds in the fall and it was wiser to wait till spring 2014 for the $45 per mow with weeding, when plantings were completed. 
    We also agreed to how snow removal worked and pricing for the season ahead. We followed up with an email to Provider name locked. , that same day, itemizing the meeting and pricing we agreed on  after our meeting and the nature of the agreement so we could make sure we heard things the same way and we were all on the same page. We sent this email (which we held onto) to him. He never responded and never differed with any of the content in the email sent.  We had advised him we would do this so we could make sure our start was a good one with understandings clear for all parties
     
    After the intial mow.  We thought he had mowed two more times but he was NOT with the crew that came so we assumed he was not with the crews as they did their maintenance. We then never saw him again, were never billed, he never called us, just stopped in Sept .  Some crew came to the house two times after the initial mow, we assumed it was Provider name locked. 's crew.  As time had gone by we had not been billed. Leaves were not being done, there was no communication at all. Nothing happening, No call from him, and no bill,nothing.  What he said he would do was not happening and we were concerned that something happened to him??
     
    Finally we called Provider name locked.   at the end of OCt. 2013 and didnt reach him but left word that we had not been billed for any work And also leaf removal was not being done and  we have not had any communication from him and hoped things were in order and proceed.
     We missed his one call back. He left a message saying  that he came one time and the following two times his crew came by and the lawn looked mowed so he didnt do anything. (that was back in Sept)  He just plain stopped coming and never alerted us to anything and never returned.     His only message back was reallly cryptic . We have no explanation for who did these 2 subsequent mows back in Sept. and clearly called him  back   with a stunned response in hearing what he shared in his message.  We have called back no less than 5 times to try to reach him to go over this isue and resume services. He has not returned our calls. We were asking him why he didnt call us if this were not as he and we had arranged or understood,.  We had no way to know that whoever mowed our lawn was not his crew.  We didnt know him or his crew well enough to have any ability to identify a crew as they were working.  It was the oddest thing we had every heard his denial that it was his crew that did the two subsequent mows.

    The initial meeting was good with Provider name locked. , the follow up email was sent by us to him and we were off and running.
     
    Anyway, we have left alot of times for Provider name locked. to call us back or leave times that work for him , he has never called us back  We wanted to resume services , now that he says it wasnt his company that didnt do the mowing in Sept and onward. And something clearly stopped his returning  We never knew this info and had no idea of this information.  It remains a mystery to us how this occurred.  But clearly we had no bad feelings and wished to move forward having just learned from his brief message that it wasnt his company according to him. How to explain any of this was a mystery to us.
      We don't have a landscape company that might have done this during that time frame. We had only one company under agreement  and that was Provider name locked. and no on else had been contacted for the services. We waited after the 3 mows to move on to leaf removal by his company as he detailed to us in his initial meeting. When this wasnt happening we called him. 
      Left word for him to resume all services as arranged and to move forward as we were pleased with the work, but didnt know what had happened to him. Why had he stopped in Sept. and never told us he did so??.  He has not tried us back, no other messages.  We don't know Provider name locked. well, but were going on Angie's list recommendations and friends who knew of him.  We are displeased to not have a conversation with him about the experience he says he has had and why he didnt call us as customers and let us know earlier?? We were contacting him  to resume and move onward. It is highly disconcerting to have someone in the same town, highly recommended, not behave professionally and treat others as they would wish to be treated themselves .  Utter disregard and dismissal. Communication is poor at best and clearly the customer needs are not paramount.  We cannot recommend his services.  Sometimes when something like this happens, the true colors emerge. 

    From our perspective,Communication is an art and businesses that don't have this as a skill can clearly result in situations like this one.  Attitude is so much of what makes a business's success.
    Alot of time was spent in our Provider name locked. for a quality  landscaper and this is a sad outcome of time, energy and poor results.
    - SYLVIA Yelton K.
  • I left a message at the contact number about three weeks ago and have never received a call back.
    - CHRISTINA T.
  • No work was performed because I never received a response from the company. I used their online contact form to inquire about snow removal--I live in one of the areas they claim to cover--and weeks have gone by with no response. I have even double-checked my Spam folder to make sure an email didn't go there, and I also sent a second inquiry in case they didn't receive the first.
    - Christina P.
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Snow Removal Services in Boston

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