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Skylight Installation reviews in Boston

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  • Initial meeting w Arnie was excellent.  He was prompt and friendly and he suggested a solution that was less drastic (and therefore cheaper) than I had in mind.  Proposal was a little high in price for work, but ok and sent timely via email.  After I agreed to contract and sent back via email, I did not hear from Arnie for a month, despite several emails asking for status.  I finally contacted him by phone.  (He was always very responsive by phone and text.).  We arranged a date for delivery of dome -- again he was prompt despite some heavy traffic.  He said he would be back to do the work on the following friday or monday.  He did not show either day.  (I also emailed him around this time to ask to estimate replacing windows, whenever he came back to do the skylight -- never heard a word back from him and he did not leave the estimate as requested.)  
    I called him Tuesday and he got right back to me and said he would be arrive the next Thursday, which he did.  He completed the work as expected in one day.  I immediately emailed him asking to pay by credit card, as Angie's List said Provider name locked. accepted credit cards.  No response.  A few days later I got a bill by mail. I texted him again asking to pay by credit card.  He responded credit cards no longer accepted, despite being listed as a payment option on Angie's List.
    I wish I could give a better review, as Arnie was always pleasant and the work seems solid thus far (though I feel in retrospect more reinforcing of existing structure would have been preferable.  However, I need more communication of status from a contractor and I chose Provider name locked. in part because of the credit card payment option.
    - SCOTT P.
  • They completed almost entire job (except the skylights, which are still on-order) in two days. They cleaned up their work area and were both prompt and professional.

    They also guaranteed both their materials AND their labor for 15 years, which is unheard of.

    In addition, the inspector found an area of the roof that needed some mansonry related repairs. Provider name locked. completed these repairs for free - which was much appreciated.

    I gave them a B on price only because their chimney repointing work was a bit too expensive. (It would be a B+ if Angie's List allowed that.) The roof was roughly $13,000 (great!), the skylights were each about $1,500 (pretty good!), but the chimney repointing was a bit expensive at $1200 each. (Note: my original review incorrectly stated this as $1,800 each. Sorry!) Aside from that, they were great.

    Highly recommend these guys.
    - Robert D.
  • My main issue is that Provider name locked. was not responsive enough and I now have damage to my walls which could have been avoided if I had gotten a live person on the phone. I called Provider name locked. over two weeks ago to repair my skylights. I was sent straight to voicemail and left a message. When I didn?t hear back, I called again and this time received a message back. But when I called 5 minutes later, it went straight to voicemail. No one called me again for over a week when I left ANOTHER message. Again, no call back. It?s been another week since I called the last time. After all this rain, I now have significant water damage to my paint and ceiling. I can?t help but think that if they had been responsive, I wouldn?t have to repaint and plaster. Very frustrating!
    - Anne R.
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Skylight Installers in Boston

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