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D
"I decided to hire even though they were more expensive than some of the other moving companies which were also available. I hired " because they got such amazing reviews on Angie's list and the person I spoke with was very kind and responsive on the phone. For example, I mentioned that it was important to me to de-clutter two of our closets because we are selling our house. He said that company would provide wardrobe boxes for me on the day of the move "at no extra charge." I didn't pack up any of the items from the two closets ahead of time since I was anticipating having the wardrobe boxes at the move itself. After the three moving men arrived, they said that they didn't bring any wardrobe boxes since they weren't listed as being needed on my form. They said that they didn't think they had any wardrobe boxes in the truck but they would check. One of the moving men jokingly said, who was it that told you you would have them? I bet it was..." and he laughed. I mentioned that I had prepaid $450 for 3 hours of time with 3 moving men (1 1/4 hour is deducted for their own travel time). I also mentioned that there is a coupon on Angie's list for 50 dollars off as well. I showed it to him and he said it was fine. As we talked, he was very impatient, he kept rushing me, and he said,, "We don't want this to take all day." The 3 men quickly moved the items from the front hall. Regarding the basement items, only one man came down the stairs to get the things from the basement. I asked if the other men were moving the items from the office upstairs and he said no. They wanted to tackle the basement first. I am not sure what the other 2 men were doing while we were moving the basement items. Most of the boxes were pretty small and I don't think it would save time to have 3 men working on one are of the house at the same time. It seemed like it would have been much more efficient to have one of the men moving the items from upstairs, one man in the truck, and one moving things from the basement. Also the head mover was rather annoyed that I didn't have a few of the items packed already. I anticipated that they would have some packing material available if needed but he just said, “you are supposed to have everything packed ahead of time” and he did not offer any materials or assistance to safely pack some items I hadn't known how to pack like fragile hanging artwork. He told me not to move the fragile items until they get packed appropriately because they’d be moving all over the truck and would possibly get broken. He said offhandedly, that if I wanted him to take them, I'd have to sign a waiver. I didn't mind about the waiver but I didn't want fragile items to go into the truck without any packing to protect them. I was anticipating that the movers would be able to help with packing some of the more difficult items and if not, would have appropriate packing materials available to help reduce the risk that more fragile items would get broken. I anticipated that the movers would be able to provide this type of service. These movers were not open to assisting with the actual packing. The only thing the head mover agreed to do was close two boxes (without tape) which took him about 30 seconds to do. I asked again about the wardrobe boxes as we moved onto the upstairs and the head mover said that they did not have any wardrobe boxes. This was very disappointing to me since this was a major part of the move and I told him so. Two days after the move, I received a phone call regarding the final cost. I called back to let them know that the $50 dollar coupon hadn't been applied. The woman on the phone said that it couldn't be used along with the $450 deal. I said that this should have been explained to be beforehand and that the mover said that it was okay to use the coupon. She said she would talk to the mover. I mentioned that what I was really disappointment/ unhappy about wasn’t the $50 dollars and I explained about how wardrobe boxes were promised to me ahead of time (so I didn’t pack any of the clothes) but the movers told me they didn’t know about this and didn’t have any wardrobe boxes in the truck. She said she'd talk to the moving men and get back to me. I received two phone messages that day letting me know that they hadn't yet spoken to the moving men and would call me again when they did. Someone from the company called the next day (today) stating they talked to the movers and they couldn't honor the $50 coupon. This wasn’t a big deal to me since it seemed like an honest mistake. But then the man on the phone said that he spoke to the moving man and “they said that they DID have wardrobe boxes in the truck and they offered them to you but you didn't want them because you wanted to keep the move within 3 hours.” I said that this was a boldface lie and that the other two movers were there the first time I asked about the wardrobe box and they said they didn't think they had any one of the moving men even jokingly said, who was it that told you would have them? I bet it was..." The man on the phone then informed me that all 3 men said they had wardrobe boxes available in the truck and that I said I didn't want them! I couldn't believe that all 3 men lied like that. I reiterated that I very much wanted the wardrobe boxes. I never said that I didn't want them. The fact is that I asked politely for them twice and that I was told definitively after asking the second time that they did not have any wardrobe boxes. I told the man on the phone it was not his fault. I was angry and upset about the lack of professionalism and blatant dishonestly in the three other men. Unfortunately -- because of this -- I will not use the again.

-susan W.

A
"Stairhoppers were great and I am very happy we used them for our move. They arrived when they said they would. The price quoted was the price we paid and they" delivered everything in good shape. The movers that picked up our stuff were great! We trusted them completely and they worked really hard getting out stuff out - The movers used to bring our stuff in - were very nice, but seemed a little less dedicated to their work. They were careful and helpful, but when it came time for them to set things up, it wasn't done because they wanted to, but because we asked - really, that is just a small complaint and in the end we were very happy with everything. was amazing and she really helped alleviate some of the normal moving stress. Make sure you understand all of the charges - we thought we understood everything, but turned out, we didn't! I can't really blame them as much as us for not asking the right questions. For a cross country move, I can't complain. You hear so many nightmare stories about moving and for us, this was one of the easiest part of our movies.

-Michelle H.

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  • I decided to hire Provider name locked.  even though they were more expensive than some of the other moving companies which were  also available. I hired Provider name locked.   because they got such amazing reviews on Angie's list and the
    person I spoke with was very kind and responsive on the phone. For example, I mentioned that it was important to me to de-clutter two of our closets because we are selling our house. He said  that company would provide wardrobe boxes for me on the day of the move "at no extra charge."  I didn't pack up any of the items from the two closets ahead of time since I was anticipating having the wardrobe boxes at the move itself. After the three moving men arrived, they said that they didn't bring any wardrobe
    boxes since they weren't listed as being needed on my  form.  They said that they  didn't think they had any wardrobe boxes in  the truck but they would check.  One of the moving men jokingly said, who was it that told you you would have them?  I bet it was..." and he laughed.  
    I mentioned that I had prepaid $450 for 3 hours of time with 3 moving men (1 1/4 hour is deducted for their own
    travel time). I also mentioned that there is a coupon on Angie's list for 50 dollars off as well. I showed it to him and he said it was fine.  As we talked, he was very impatient, he kept rushing me, and he said,, "We don't want this to take all day."
    The 3 men quickly moved the items from the front hall. Regarding the basement items, only one man came down the stairs to get the things from the basement.  I asked if the other men were moving the items from the office upstairs and he said no. They 
    wanted to tackle the basement first. I am not sure what the other 2 men were doing while we were moving the basement items. 
    Most of the boxes were pretty small  and I don't think it would save time to have 3 men working on one are of the house at the same time. It seemed like it would have been much more efficient  to have one of the men moving the items from upstairs, one man in the truck, and one moving things from the basement.  Also the head mover was rather annoyed that I didn't have a few of the items packed already.  I anticipated that they would have some packing material available if needed but he just said, “you are supposed to have everything packed ahead of time” and he did not offer any materials or assistance to safely pack some items I hadn't known how to pack like fragile hanging artwork.   He told me not to move the fragile items  until they get packed appropriately because  they’d be moving all over the truck and would possibly get broken.  He said offhandedly, that if I wanted
    him to take them, I'd have to sign a waiver. I didn't  mind about the waiver but I didn't want fragile items  to go into the truck without any packing to protect them. I was anticipating that the movers would be able to help with packing some of the more difficult items and if not, would have appropriate packing materials available  to help reduce the risk that more fragile items would get broken.  I anticipated that the movers would be able to provide this type of service. These movers were not open to assisting with the actual packing. The only thing the head mover agreed to do was close two boxes (without tape) which took him about 30 seconds to do.  
    I asked again about the wardrobe boxes as we  moved onto the upstairs and the head mover said that they did not
    have any wardrobe boxes. This was very disappointing to me since this was a major part of the move and I told him so.
    Two days after the move, I received a phone call regarding the final cost. I called back to let them know that the $50 dollar
    coupon hadn't been applied. The woman on the phone said that it couldn't be used along with the $450 deal. I said that this should have been explained to be beforehand and that the mover said that it was okay to use the coupon. She said she would talk to the mover.  I mentioned that what I was really disappointment/ unhappy about wasn’t the $50 dollars and I explained about how wardrobe boxes were promised to me ahead of time (so I didn’t pack any of the clothes) but the movers told me they didn’t know about this and didn’t have any wardrobe boxes in the truck. She said she'd talk to the moving men and get back
    to me.  I received two phone messages that day letting me know that they hadn't yet spoken to the moving men and
    would call me again when they did.  Someone from the company called the next day (today) stating they talked to the movers and they couldn't honor the $50 coupon.  This wasn’t a big deal to me since it seemed like an honest mistake. But then the man on the phone said that he spoke to the moving man and “they said that they DID have wardrobe boxes in the truck and they offered them to you but you didn't want them because you wanted to keep the move within 3 hours.”  I said  that this was a boldface lie and that the other two movers were there the first time I asked about the wardrobe box and they said they didn't think they had any  one of the moving men even  jokingly said, who was it that told you would have them?  I bet it was..."  The man on the phone then informed me that all 3 men said they had wardrobe boxes available in the truck and that I said I didn't want them!  I couldn't believe that all 3 men lied like that.  I reiterated that I very much wanted the wardrobe boxes.  I never said that I didn't want them.  The fact is that I asked politely for them twice and that I was told definitively after asking the second time that they did not have any wardrobe boxes.  I told the man on the phone it was not his fault. I was  angry and upset about the lack of professionalism and blatant dishonestly in the three other men.  Unfortunately -- because of this --  I will not  use the Provider name locked. again.  


  • Stairhoppers were great and I am very happy we used them for our move.  They arrived when they said they would.  The price quoted was the price we paid and they delivered everything in good shape.  The movers that picked up our stuff were great!  We trusted them completely and they worked really hard getting out stuff out - The  movers used to bring our stuff in - were very nice, but seemed a little less dedicated to their work.  They were careful and helpful, but when it came time for them to set things up, it wasn't done because they wanted to, but because we asked - really, that is just a small complaint and in the end we were very happy with everything.  Provider name locked. was amazing and she really helped alleviate some of the normal moving stress.
    Make sure you understand all of the charges -  we thought we understood everything, but turned out, we didn't!  I can't really blame them as much as us for not asking the right questions.  For a cross country move, I can't complain.  You hear so many nightmare stories about moving and for us, this was one of the easiest part of our movies.
  • The move went extremely well.  Two movers showed up on the early end of the window they had provided, after texting their anticipated arrival time to my daughter.  They professionally and efficiently loaded the apartment furnishings and boxes into the truck, boxed the few items my daughter had not boxed (such as lampshades) and carefully wrapped all furniture.  The next morning, three people arrived at the Boston apartment at the earliest time in the window they had provided.  They very efficiently moved everything three stories up an extremely narrow staircase, managing to get even the two large items I was worried would not fit around the corners of the stairs into the apartment without hitting walls or the doorframe.  They removed the door to the apartment to ensure that nothing would be damaged.  They did all this without any delays even though the space reserved for them was taken (so that the police had to called to free up a space on the street for them).  They then assembled all the furniture before leaving.  They had been paid half the fee on leaving Wilmington and the other half when the work was done.  The cost was exactly as quoted (other than a tip, which was deserved.  I would definitely use the services again.  I was concerned about the move at the Boston end, given the narrow Boston streets and narrow staircase to the apartment.  But everything went very smoothly due in large part to Provider name locked. 's professional services.
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