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Home Inspection reviews in Boston
Real People ~ Real Reviews ~ Real Results
I reached out to Provider name locked. to do an inspection on a small commercial building I was looking to purchase through my real estate development company. He was unable to do the inspection right away because of a family matter, but told me that if I could wait a few weeks to reach out to him again. I completely understood. After a few weeks I reached out to him again and he said he could do the inspection. Great I said, get me a contract asap since I am running low on time for the due diligence phase before closing.
Provider name locked. sent me the contract to do the inspection over the weekend. I called the office on a Tuesday to schedule the inspection and was told by the office manager that he could do the inspection on Friday. Great! I said please put me down on the schedule and I will confirm later because I need to see if we can get access to all the tenant spaces. The office manager told me that they needed the deposit check for 1/2 of the inspection fee ($1500) before Provider name locked. did the inspection. I told her I would put it in the mail to make sure they got it by Thursday. She also told me to bring the remaining amount to the inspection on Friday. I told her I thought that was a bit unconventional to pay the whole amount before the inspection was even completed, but I said I would bring a check for the remaining $1500 to the inspection to give to Provider name locked. when he was finished.
I called the office manager back later that day to let her know that I still hadn't heard confirmation from the building manager, but that I would let her know as soon as I did.
On Thursday at about 2pm I call to confirm the inspection and the first words out of the office manager's mouth were "We never received your check". I told her that I had put it the mail and it supposed to be there that day. She then said "No check means you have lost all credibility with us, Bye Bye" and hung up on me. It was the most unbelievable conversation I have ever had with a vendor. Totally unprovoked and so incredibly rude. I couldn't believe it. I went on USPS to check the status of my priority mail package and it said it was on a truck to be delivered that afternoon. Later that night I went on USPS again to see if it had been delivered and the package had been sent to Provider name locked. instead of Lynnfield, so it was now scheduled to be delivered on Friday morning. Not that it mattered at this point.
The next morning the office manager calls me. I was in a meeting so I don't answer, but she leaves a message on my phone saying that they received my check this morning and it is a personal check (which is false, it was a company check it was just regular sized, she apparently didn't read the heading) and that is was an out of state check (true, because the company buying the property is based out of state). She said they don't take personal checks or out of state checks so they were mailing my check back to me and good luck with my building. She had not mentioned either of these things when I originally talked to her on Tuesday, if she had told me then that they don't take out of state checks I could have arranged to wire them the money.
I am still at a loss for what happened and why I was treated so incredibly badly. The only think I can think is they didn't want my business. If that was the case, why didn't they tell me that a month prior when I first contacted them?
- Patricia S.
Provider name locked. was very thorough and explained all the issues that came up. He sent us a full digital report as well as a big binder outlined with all the photos and details. He is priced unbelievably low and did an excellent job. We are definitely hiring him again for our next inspection.
- Maureen T.
Provider name locked. is a consummate professional. He was knowledgeable, punctual, and thorough. Not only was he extremely helpful during the course of the inspection, but he also hopped on the phone with us several times during the ensuing year, helping us check things that our renovation contractor was doing, giving advice on best practices, and keeping us calm throughout our renovation. It was great knowing that expertise was only a phone call away.
- Tess D.