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Fireplace Repair reviews in Boston

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  • They were amazing! They did exactly what I had envisioned (maybe even better). Also, Weliton had some very good tips for my fireplace and bathroom and I am glad I listed to him. Overall very smooth to work with from receiving the estimation to scheduling and getting the work completed. Also, they had the best price. I recommend them to all my friends!
    - nayara s.
  • We have had a terrible experience with Boston Custom Remodeling (John McGinn). We paid him for work on Feb 9 and he still has not done it/hasn't fixed the problems with work he did perform. I do not recommend hiring Boston Custom Remodeling. We have a bathroom that cannot be used because of how badly the sink is leaking, and our office floor is buckling and broken. Our primary concern is how unresponsive John has been (not answering numerous phone calls/texts/emails), and that there is no plan to fix the broken/unfinished parts of our job.
    - Kate U.
  • Atlantic Chimney, Inc. is a class act, extremely professional business. For starters, Bill came over to give me a free estimate - he looked carefully, explained things clearly and was no pressure. A few days later he gave me a price, with everything clearly stated in writing, including pictures and details of the work they would be doing and materials they would be using. For starters, the price was significantly less than other companies I had contacted. But beyond price, this was to do the work correctly and safely, and not cutting corners. I had other companies that didn't want to use an insulated liner, didn't want to deal with a permit, didn't want to put in a block off plate, took forever to respond and required me calling multiple times to get any word, etc. (and these companies charged more!). I asked Bill about pulling a permit and he told me Atlantic could pull it and gave me a price for that (which was reasonable and again cheaper than other companies), or I could go to the permit office with permission and paperwork from Atlantic to pull the permit on Atlantic's behalf, thus saving a little money by me going into the permit devision, but the permit would still in Atlantic Chimney's name. This is significant, as I had other companies either not want to deal with a permit at all or tell me to pull it in my name, which at the permit division in Boston they advised me against, explaining that if the permit was in my name and anything went wrong I would have no recourse. With Atlantic, they were in complete support of pulling a permit because they do the work the right way and up to code (now why would those other companies be nervous about pulling a permit?). I agreed to move forward with the work, and Atlantic quickly sent me all the signed documents I needed in order to pull the permit. The women in Atlantic's office who helped with the permit, with scheduling, and answered about a million questions I had, were all extremely helpful and quick to respond to me (again, a class act!). On the day of the install, the team showed up with four guys. They were on time, and even called the day before to confirm. The first thing they did was roll out a big cloth runner from my front door all the way to my fireplace, so they would never even step on my floor nor make any mess. They covered the fireplace with a big tarp and got to work. They first swept the chimney, then installed the liner, then attached my wood stove. They guys were super friendly, and didn't mind me watching and asking questions. When they came up against a challenge in the install they explained it to me and explained my options, they worked hard to resolve the issue and they did. They cleaned everything carefully and went on their way after the six or so hour job. Once again, class act! I can't recommend Atlantic Chimney highly enough - professional, prompt, excellent work, great price, nice people!
    - Kenny K.
  • Excellent - Matty and his team were professional, clean and always on time. It required a significant amount of demo but his team made sure to protect the surrounding areas. Once the demo was finished, Matty was upfront and honest about any additional work that needed to be done as a result of poor carpentry by the previous builder. To accommodate our timeline, his team even traveled to our condo during a snowstorm to keep the project on time. All of our neighbors within the building were impressed with his work and professionalism and will be seeking out his services for similar projects. Also, we utilized and he honored the $500 coupon available for the project. Overall, extremely happy with our new fireplace!
    - John F.
  • It went great! The 2 workers were on time, friendly, knowledgeable and kept the surroundings clean! They answered all our questions and gave us advice. We used them before to inspect our chimney and they were fantastic. We would absolutely use them again and recommend them!
    - Joe M.
  • Derek came within the time frame promised. He was very professional and even took off his shoes before coming in without me asking. He was knowledgeable and gave me some valuable information about my model and upkeep. He also gave me some information about fireplace solutions for the new place we just bought. When the time comes I definitely plan to give the fireplace guys a call. There were no hidden/extra charges and Derek did not rush the job. As a bonus, he was kind to my pets which was nice. Job was done as promised (no more buzzing!) and he left the place neater than he found it. Thank you! I will use you guys again.
    - Danielle Z.
  • With an appointment window of 7am to 9am, Derek arrived at almost 7am on a Sunday morning. He got right to work, and was very diligent in every aspect - removing his shoes, covering the floor, vacuuming as he dusted, cleaning the glass, and clearing out the birds and nests that had taken up residence in the vent. He was very engaging and patient with my daughter who was full of questions as he worked. Cost was in keeping with his hourly rate and actually was less than I anticipated. Would highly recommend and use again.
    - ayanna h.
  • I went very well. Kyle the technician was prompt, courteous, professional, and efficient. Took the time to explain the intricacies of the gas log fireplace that we inherited, when we purchased our home. Demonstrated how best to use it, and gave us tips on how to keep it up. I would definitely use them again.
    - Ivan N.
  • Dana was recommended to us by a friend who is resident in another building in Back Bay.  Dana initially came to scope out the work involved, and provided us with a unit-by-unit estimate.  He was extremely reasonable in his approach, especially in comparison to a number of other contractors we had come out, some of whom were urging us to undertake much more involved (and costly) restoration projects.  He installed the flue liners in each chimney at a price that was exactly what he originally quoted us.  The quality of the work was outstanding -- I'm now able to use one of my fireplaces that had not been operational since I moved in 6 years ago (and I was told by another contractor would require major reconstruction in order to get it operational).  Moreover, Dana was extremely professional and polite, and left my apartment so clean I would not have been able to tell that he'd even been in the apartment. 
    Additionally, when a few of us in the building smelled smoke in our apartments after using the fireplaces, Dana immediately recognized the problem.  He fabricated and installed smoke guards in the fireplace openings to better channel the smoke up the flues, and he did this completely free of charge.
    Throughout the project Dana could not have been nicer to deal with.  He took the time to explain to each resident the work that was involved, and why he was doing what he did.    His office manager also was extremely courteous and helpful any time I put a call into their company.
    I would strongly recommend DM Storrs to anyone wanting prompt and outstanding fireplace work done at a reasonable price.  I would rate him an A+ if the scale went up that high.  
    - Steven S.
  • Excellent. They called and offered to show up early. Inspected both chimneys, told me one did not need a cleaning and fixed my second fireplace for just the cost of the sweep (it was an easy fix). They were honest and told me things to watch out for and when to call them back. They did a great job, will be using them in the future.
    - Keith G.
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Fireplace Contractors in Boston

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