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Internet Provider reviews in Birmingham

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  • After spending more than 4 hours on the phone with three different techs over two day period, I was finally told that it is acceptable FOR THE SPEED FOR WHICH i AM PAYING TO BE 1/2 of the advertised speed.  In addiiton, I continue to have the modem lock up an average of 5 times a week.  This requires restarting the modem.  I will change providers at the first opportunity!!
    - David M.
  • VEEERRRYYY SSSSLLLLOOOOWWWWW. we've had multiple tech calls and even a visit and inspection by a Provider name locked. engineer. Not much help, they can't figure it out. we've given them every Provider name locked. , mainly because we don't want to go through the hassle of changing e-mail addresses, but we've been paying for 6.0 Mbps DSL access and get download speeds that are SLOWER than upload speeds. I've checked multiple times. Ridiculous.
    - John S.
  • Not happy with AT&T internet service for quite long time (DSL very slow, internet interrupted often when there were thunderstorm), decided to switch to Charter with better price and speed (monthly internet + local phone: $74 AT&T vs $49 Charter). Charter internet speed is about 10 time faster than AT&T DSL.
    While Charter 1-800 service support has been very professional, and regional service manager has been very helpful after got his attention, we were disappointed about their service technicians. He was behind 1 hr and 45 min behind the service time window and even did not call back after I called and 1-800 service support dispatched him twice. After installation, next day we found phone did not work on 2nd floor. We called and arranged for fixing the problem, the 2nd service technician was behind 1 hr behind the service time window, and told us the phone line wiring by the first service technician was completely wrong. He fixed 2nd floor phone problem.
    Then out alarm monitor service company informed us they were unable to receive signals from our alarm system.  Because Charter service support told us they are unable to resolve the issue, we asked alarm monitor service company to rewire the phone line from the alarm to the Charter's and charged $90. Charter 1-800 service support and regional service manager were very helpful, they re-reimbursed us $90.
    - Sui S.
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Internet Service Providers in Birmingham

Companies below are listed in alphabetical order.
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