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Drain Pipe Installation reviews in Birmingham

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  • Since 2010, Provider name locked. & Drain Services was contacted to address a problem of water leakage that collected under and around the washing machine.  At some point, we discovered the water was actually coming from the drain pipe in which the washing machine and air conditioner condenser pump emptied.  Every annual service call that was made, each Provider name locked. technician (hereafter “Technician”) provided a different explanation for this water leakage, i.e., the “washing machine” was off-balance or leaking from the tub, roots invading the pipes under the shrubbery outside of my house, roots invading the pipes near the street at the site at which it empties into the sewer system, and blockage in the trap below the drainage pipe (they never looked at the trap).  Each time, the Technician allegedly cleared the pipes with the “Provider name locked. Machine,” i.e., a spinning cable with blades at the end to cut through any obstruction.  Each time, every Technician sold us a completely different chemical to use either in the sinks, toilets, or drain pipes.  Unfortunately, every time this was done, the problem of the aforementioned drain pipe leakage and water collection under the washing machine continued. 
         In 2013, a fiberoptic camera was placed in the outdoor clean-out drain and allegedly revealed root invasion into main pipe that drains into the city sewer system.  We were never shown video or photographs of the alleged root invasion.  Attempts to clear the pipe with the “Provider name locked. Machine” were unsuccessfully made.  The Technicians explained that the pipe could not be properly cleared though the current 3-inch clean-out drain.  They recommended the placement of a 4-inch cleanout drain with connecting pipe.  This was performed, but there continued to be no improvement in the leakage from the aforementioned drain pipe leakage and water collection under the washing machine.  During a subsequent follow-up service call, the Technician stated that the washing machine drainage pipe and the AC condenser pump drainage pipe were not properly placed in the primary drainage pipe.  With some adjustment, all leakage completely ceased and has not recurred.

         As I felt that the placement for the 4-inch cleanout drain with connecting pipe was completely unwarranted, I requested a refund of the money, i.e., $1,350.00, charged to do the job.  The manger of the Provider name locked. , Mr. Provider name locked. E. Provider name locked. , refused to return my telephone calls or answer any of my correspondence.  An assistance manager contacted me in his behalf.  In addition to lacking the knowledge on the basic plumbing problems we experienced, he was rather rude, unprofessional, and dishonest.  He refused to provide any refund.  Therefore, I shall be forced to file a petition in Provider name locked. County Small Claims Court to resolve this matter.  Bottom line, do not allow Provider name locked. to performed any type of plumbing and drainage services at your home or business.     
    - Brian B.
  • I wouldn't recommend Bill's Concrete (Bill Provider name locked. ) to anyone.  I feel he is extremely unprofessional, irresponsible and completely undependable.  Here is why I feel this way:

    I first called Bill's Concrete (Bill Provider name locked. ) about 18 months ago to give me an estimate on replacing an existing wood timber retaining wall with a concrete wall and to add some additional drainage to the yard.  He came out and looked at the wall, yet didn't want to give an estimate until I had an engineering report/diagram from one of his friends he recommended.  I called the engineer who came out and looked at the retaining wall and water run-off.  After paying the engineer  and getting a "signed" diagram, I called Bill to return for an estimate.  He suggested we wait until the spring.  In April of this year (2011), I called Bill to come do an estimate.  He again came out, but said he didn't do retaining walls in the spring or summer and that if I could wait until late autumn or winter he would be able to do it at a lower price.

    I decided to wait and call him again in November.  In late October before I called Bill, I received a message from Provider name locked. in Bill's office.  The message said that Bill could come give an estimate on the retaining wall and drainage, and that they would be able to give me a good price.  I called Provider name locked. back to schedule a time for Bill to come out.  Provider name locked. said his schedule was pretty much open for the entire next week (now this week).  So I scheduled an appointment for Tuesday.  Then on Tuesday shortly before the appointment, Provider name locked. called to say that Bill had already lined up 3 retaining wall projects and wouldn't be doing any more this year, therefore, he wouldn't be coming out to do an estimate.

    I felt bad for Provider name locked. .  You could tell that she was embarrassed and ashamed to have to make the phone call saying Bill wouldn't be coming out.  You would think Bill would have been man enough to make that call himself, but I guess he would rather subject Provider name locked. to the embarrassment.  (I believe Provider name locked. is his wife and I know I would never put my wife in that kind of uncomfortable position.)

    Anyway, after paying one of Bill's friends for an engineering diagram I didn't/don't need and wasting 18 months with his unprofessional approach to his business, I will start looking for someone who is dependable and reliable.
    - Frank B Y.
  • Showed up in timely fashion and emailed very detailed estimate. Sent out very expert crew. They actually had to redo the job that was horribly done by previous landscaper Provider name locked. Richtor. Provider name locked. however made it look easy. They cleaned up area well after they finished. Very polite. Very professional. Mr Provider name locked. sent email pictures throughout the one day process. He called and stopped by after work was complete to make sure we were happy. I gave him 5 stars on everything except price. I thought it was a fair price. I thought the work was excellent. Would very strongly recommend him. Would not hesitate to use him again.
    - paul S.
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Drain Pipe Contractors in Birmingham

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