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A
"Everything went well. If anything ever came up, a quick message was sent and the issue large or small was clearly explained, looked at or dealt with. Id like to" add, that all of the subs that were used for our job also were vary professional. I did overhear that sometimes they may have been tough to work with on occasions but, from my perspective as the client, they were fine.

-John D.

A
"The experience from start to finish was out standing, the salesman,listened to me & gave me suggestions that really helped me in making up my mind with the tile" selections, & layout of bathroom & ALL the other stuff that goes in a custom bathroom. When the salesmen was here about the bathroom I asked him about my drive way & gave me an extra 15% off because of hiring AES for both projects. And the men that came & remodeled my bathroom & his helpers &the men that came & resurfaced my drive way & his helpers they were ALL Outstanding. Thank you AES

-Kathy H.

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Remodeling reviews in Baltimore

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  • Everything went well.  If anything ever came up, a quick message was sent and the issue large or small was clearly explained, looked at or dealt with.  Id like to add, that all of the subs that were used for our job also were vary professional.  I did overhear that sometimes they may have been tough to work with on occasions but, from my perspective as the client, they were fine.
  • The experience from start to finish was out standing, the salesman,listened to me & gave me suggestions that really helped me in making up my mind with the tile selections, & layout of bathroom & ALL the other stuff that goes in a custom bathroom.
     When the salesmen was here about the bathroom I asked him about my drive way & gave me an extra 15% off because of hiring AES for both projects.  And the men that came & remodeled my bathroom Provider name locked. & his helpers &the men that came & resurfaced my drive way  Provider name locked. & his helpers  they were ALL Outstanding.  Thank you AES
  • My husband and I have found a scheduled 2 week project has turned into our worst nightmare. Provider name locked. . started on September 8th, with a brief visit from Provider name locked. (Project Manager) stating he was extremely busy...had other sites to visit. On September 10th we received an email from Provider name locked. requesting second payment for 50 % completion. Prior to submitting payment I attempted to access progress of work and immediately noted kitchen appliances were uncovered during kitchen demo. I immediately reached out to Provider name locked. , discussed concerns thus far; he reassured me better workmanship and communication. Second payment rendered on September 11, 2015. From that day forward we have sent texts/ left messages that fell upon deaf ears. On September 15, my husband walked into our first floor bathroom and to his surprise found one half of ceiling tile, waste leakage and clear vision to upstairs bathroom. The workers left premise without notification of damage. Provider name locked. immediately notified. No response. We followed up next day with complaint. Provider name locked. was notified of continuum poor workmanship our continued guidance and failure to clean up each. (Lacked consistency) On September 24 Provider name locked. initiated dialogue concerning work in progress, I proved descriptive dissatisfaction and concern for prolonged project. She assured me that shower doors installation was in progress, would research complaints and follow up next day. Provider name locked. failed to call back. Absolutely zero shower doors on premise. It's apparent that Provider name locked. staff are much tooooo busy to address their clients or should I say our needs in a timely fashion. On September 25th, we noted unprofessional installed pedestal sink (encouraged by Provider name locked. ). Picture of same sent to Provider name locked. without a response. We sought and purchased a vanity the same day. At the end of the day we noted additional water damage to first floor bathroom and noted water turned off in second floor bathroom. We were never notified. I texted Provider name locked. again requesting his presence,guidance and resolution to this disaster of a project. He replied on Monday morning September 28 at 0737; of his intent to visit site. Upon his arrival we were angry,upset and frustrated which mounted as Provider name locked. declined responsibility and accountability of project. It was clear that he was intent on pushing unauthorized change orders oppose to addressing our issues. He declined an explanation for two painters on site and no one assessing bathroom poor workmanship. He declined explanation for prolonged project. I showed him our only working bathroom with several trash bags covering damaged tile and multiple stained ceiling tiles. We have attempted to exchange dialogue with Provider name locked. and Provider name locked. without a resolution, therefor we requesting on multiple occasions to share all correspondents with their owner Provider name locked. . We continue to receive excuse after excuse for Provider name locked. 's failure to intercede. Today is October 13, Provider name locked. promised a follow up call on October 7; needless to say we have not heard from him nor Provider name locked. . Our last email was sent on yesterday. Our first floor bathroom is producing a pungent smell. This have been a horrific nightmare, we are simply requesting a cancellation of contract and return of all monies. Beware of Provider name locked. supposedly "A" rated company, they have caused a major delay in complete renovation and occupancy of the second floor. Please note our MOUNTING YET JUSTIFIED FRUSTRATION !!!
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