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The estimate was itemized so that we could go through and check off everything that was accomplished as it was done, made it very easy to keep track of everything that we were charged for, and keep a record of when it was completed, and how long it took They were always able to answer any of my questions quickly and accurately. They are very respectful of it being my home and not "just another job". It shows they take pride in their work and a job well done.
The only other problem that we ran into was the relocation of the window in the kitchen. Neither of us had realized that the kitchen window was 4" too close to the corner. I went down to 84 lumber and ordered the cabinets and they gave me a discount for using
Day 1: Removal of wood backsplash and installation of 3 dimensional slate backsplash in our kitchen. Began installation, competed 50% of inital install of slate. Had a very large amount of waste, we purchased a 10% waste ratio from the Tile Shop on
* During the few days between the initial installation of the slate backsplash and Tonys return we evaluated the quality of the work started. There was significant space between the tiles. The outlets were not aligned corrected so we were unable to install our outlet covers correctly and alot of our slate was broken and cracked but still installed and left unfixed. We expressed these concerns to
Day 2: Returned to complete install of slate backsplash, repair existing issues with gaps, breaks, cracks and alignments. Had a helper by the name of
Day 3: Per our numerous requests,
It is unfortunate that in good faith we paid
They are honest, hardworking, organized.
Our work with them has come in on time and on budget consistently over a year's working relationship.
It is hard to find excellent general contractors of this quality. He builds houses from the ground up--does renovation and smaller jobs, too.
I am in real estate and recommend him to clients.
Additionally, after all his scare tactics, he didn't even address the variety of problems that I want fixed - mostly lower ticket items that he can't sell as safety issues.
Finally, when I said I would be getting other quotes, he became somewhat confrontational and showed me a laminated card with some numbers on it and assured me that his company is the only one in Southern California where the people sent out to inspect are property credentialed to do so. He then warned me that my house is so unsafe and on the verge of collapse, that I would be assuming complete liability if I let anyone else go under my house to check it out. He told me that if someone died because of it, I would be 100% liable because they wouldn't be properly credentialed by the state of California. Of course he was telling me this "for my own good."
Ultimately, this company sent a
Each time the company was contacted for a job, the initial appointment was kept and before any work was begub a detailed proposal was submitted that included costs and a timefor completion
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